Ordered a full-package BX (with blind-spot detection). It took 2 weeks via the free shipping option. Instructions are so-so, but cables are clearly marked for faultless connection. I connected the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a BM7 and found that when using Apples CarPlay navigation app the screen only showed street names but did not show the streets. Customer service rep Nikki was very helpful at resolving the i... See more
Company replied
I appreciate the response of Nikki and step by step guide on any problems encountered with my bx, till now observing my bx. Thank you
Company replied
We bought 2 x C9 Pro Max units - what a game changer! Operates flawlessly with Android Auto (Google maps running). Split screen with the rear camera is really useful. I must mention I ran into an issu... See more
Company replied
Company details
Written by the company
AOOCCI delivers premium in-car infotainment solutions—including CarPlay/Android Auto adapters, GPS displays, and TPMS—for drivers and motorcycle enthusiasts worldwide. Our devices blend durable build quality, intuitive design, and seamless vehicle compatibility (with specialized options for BMW etc.). We prioritize customer satisfaction: our responsive support team offers fast help for pre-purchase queries and troubleshooting. Guided by user feedback, we refine products to ensure reliability and value. Choose AOOCCI to elevate your ride with smart, accessible tech that enhances safety and connectivity.
Contact info
Ho King Comm Ctr, 2-16 Fayuen St, Mongkok, Kowloon, Hong Kong
- +1 (484) 645-2100
- support@aoocci.com
- aoocci.com
4.5
Excellent
297 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a Aoocci C6 for my Honda Africa…
I got a Aoocci C6 for my Honda Africa Twin and I am very happy and after I order the screen protector and the resort is look like it come on my bike! I recommend is very good quality product I few more safe. Thank you!
18 April 2025
Unprompted review
Reply from Aoocci
We're absolutely thrilled to hear that you're so happy with the Aoocci C6 for your Honda Africa Twin! It's wonderful to know that our product has enhanced your riding experience and made you feel safer on the road.
We're also delighted that the screen protector you ordered complements your bike perfectly. Your kind words and recommendation mean the world to us. Providing high - quality products that exceed our customers' expectations is our top priority, and your feedback is a great encouragement for us to keep doing what we do.
Thank you again for choosing our products and for taking the time to share your positive experience. If there’s anything else we can assist you with in the future, please don't hesitate to reach out. Ride safe and enjoy!
I had an issue with one of the TPMS…
I had an issue with one of the TPMS sensors it was replaced and all working brilliantly excellent customer service
16 April 2025
Unprompted review
Reply from Aoocci
Thank you for reaching out and sharing your positive experience with us! We're truly glad to hear that the replacement of the TPMS sensor was successful and that everything is working well now.
Our team takes great pride in providing top-notch customer service, and your kind words are a wonderful validation of our efforts. Knowing that we were able to resolve your issue efficiently and to your satisfaction is exactly what we strive for.
Should you encounter any other concerns or have any further questions in the future, please don't hesitate to contact us. We're here to support you and ensure that your experience with our products and services remains outstanding.
Thank you again for your feedback and for your continued trust in us.
Aoocci C9 with defective TPMS
I bought an Aoocci C9 but sadly one of the tyre pressure sensor was defective, after a few emails with Estella, I got a replacement in the mail.
15 April 2025
Unprompted review
Reply from Aoocci
Thank you for sharing your experience with us!
Your satisfaction is our utmost concern, and we're committed to ensuring that every product we deliver meets the highest standards. Feedback like yours helps us identify areas where we can improve and also motivates us to provide better service.
We greatly appreciate your patience and understanding throughout this process. If there’s anything else we can do for you in the future, whether it’s related to this product or other ones, please don’t hesitate to let us know.
Firmware update Problems
I had a problem with updating the firmware my Aoocci C6 Pro. I contacted Aoocci customer services via e-mail. Their customer service advisor "Coco" responded in good time, then sent me the Phoenixcard software, the firmware and instructions. Great customer service from Coco and Aoocci.
14 April 2025
Unprompted review
Reply from Aoocci
We're so glad to hear that you had a positive experience with our customer service. We take great pride in assisting customers like you, and we're delighted that their timely response and provision of the Phoenixcard software, firmware, and instructions were able to help you resolve the firmware update issue with your Aoocci C6 Pro.
Your recognition of our service means a lot to us. We always strive to ensure that every customer has a smooth and trouble-free experience with our products. If you come across any other problems or have any further questions in the future, whether it's related to firmware updates or other aspects of your device, please feel free to contact us. We're committed to providing you with the best support and service possible.
Thank you once again for your kind words and for choosing Aoocci.
Great Customer Service
I had a problem with the power lead on my Aoocci C3. I contacted Aoocci customer services and spoke with their customer service advisor "Coco" who arranged a replacement almost immediately which I received within a week. The power lead even had an upgraded fuse holder. Great customer service from Coco and Aoocci.
12 April 2025
Unprompted review
Reply from Aoocci
We are extremely pleased to hear that you had a positive experience with our customer service. It's wonderful to know that we were able to quickly resolve your issue with the power lead of your Aoocci C3.
We're always looking for ways to improve our products, and the upgraded fuse holder is part of our commitment to providing better quality. Your kind words about our service are highly appreciated and serve as motivation for our entire team to continue delivering top - notch support.
If you ever need any further assistance or have any questions regarding your Aoocci product in the future, please do not hesitate to reach out. We are here to ensure you have the best experience with our devices.
I’m happy to have this product …
I’m happy to have this product but really very much happy with costumer service , my heart full thanks to “Nikki”.
(I don’t know He or She ☺️) Nikki helped me from giving discount and customisation of my device and up to delivery. In between my product stopped at customs 🛃 for a bit longer time, that time I got worried 😧 like I’m going to lose my product but Nikki responded to my mail’s and said no worry, finally i got my product I’ll install soon and going to enjoy 😊 Thank you Aoocci and Nikki
14 April 2025
Unprompted review
Reply from Aoocci
Your heartfelt feedback has truly brightened our day! We're overjoyed to hear that both our product and, most importantly, the service provided by Nikki have exceeded your expectations. Nikki's dedication to assisting you through every step, from securing a discount and customizing your device to ensuring a successful delivery, is exactly what we aim for in our customer service.
We completely understand your concerns when the product was held at customs. We're so glad that Nikki was able to ease your worries with prompt and reassuring communication. It's moments like these that remind us why excellent customer service is at the core of our values.
We can't wait for you to install and start enjoying your product! If you have any questions during the installation process or need further assistance down the line, our team, including Nikki, will be more than happy to help.
Once again, thank you for choosing Aoocci and for taking the time to share your experience. Your kind words are a great source of motivation for us to keep delivering the best products and service.
Frist class
Coco's very prompt and courteous reply solved my problem.
First class service!
7 April 2025
Unprompted review
Reply from Aoocci
Your praise means the world to us! We're committed to maintaining this high level of service for all your future needs. Our door is always open, and we can't wait to assist you further in the future.
My product was shipped immediately
My product was shipped immediately, and while it did get stuck in customs for several days communications were excellent. Nikki kept me updated until it cleared customs and was delivered. And then she followed up after delivery to make sure everything was satisfactory. I would not hesitate to order from this company again.
7 April 2025
Unprompted review
Reply from Aoocci
We are absolutely thrilled to receive your glowing feedback! Your kind words about our shipping process and Nikki's dedicated communication have made our day. Ensuring a seamless experience from order placement to delivery is our top priority, and we're delighted to hear that we've achieved that for you, even when faced with the challenge of customs delays.
Nikki takes great pride in keeping our customers informed every step of the way, and we're so glad her efforts put your mind at ease during the wait. Her follow - up after delivery is just our way of making sure you're completely satisfied with your purchase.
Your trust in our company and willingness to order from us again mean the world to us. It's customers like you who inspire us to continuously improve and provide the best possible service.
If there's anything else we can do for you in the future, whether it's another purchase or just some advice, please don't hesitate to reach out. We look forward to serving you again soon!
C6 Pro
I saw some good reviews about the C6 Pro and being a new older rider I wanted to have a dash cam whilst I learned to ride and get ready for my test.
It arrived within a week of ordering.
Product was better than expected and had everything I needed to fit it to my Voge R125
Only problem I seemed to have was it appeared not to be recording. I checked the internet for why it was flashing yellow instead of red whilst recording.
A quick support email response from Nikki pointed me in the right direction with the yellow dot meaning it was a locked file and to view footage I had to select the locked icon.
So far impressed with the unit, just want to know if it will get updates in the future and how.
Also the supplied 64GB card is only suitable for around 30mins of recording, so had to get a 256GB card.
7 April 2025
Unprompted review
Reply from Aoocci
Thanks for your feedback! Delighted you like the C6 Pro and that Nikki helped with the issue. Updates will be emailed with instructions. We'll note your memory card suggestion. Let us know if you need anything else.
Don’t buy from aoocci…
I tried to purchase a CarPlay system for my motorcycle and they canceled my order saying I was flagged as a fraud risk
Very strange as I paid in full through PayPal and I’m a 53 year old man who just enjoys riding bikes when I emailed them to find out why all they emailed back was I was flagged as a fraud risk Very strange as they had my money so I don’t know how I would be a risk and no explanation on how to fix this and now they don’t respond to my emails so if they can’t even sell a product correctly I’m sure they can’t build one
I feel insulted and I’m disgusted with aoocci
Buyer be warned
4 April 2025
Unprompted review
Reply from Aoocci
We sincerely apologize for the extremely frustrating experience you had with us. We understand the confusion this situation has caused you and deeply regret the distress it has brought.
Your order was unfortunately automatically flagged as a fraud risk by our security system. This is a measure we have implemented to protect both our customers and our business from potential financial losses caused by fraudulent activities. As soon as this occurred, we immediately cancelled the order and refunded your payment to your PayPal account. We should have done a better job of informing you about this clearly and promptly. We fully understand your dissatisfaction, and we once again apologize for the inconvenience and the negative impression we have left.
I place an order for the Aoocci C6 PRO
I place an order for the Aoocci C6 PRO
Paid a lot of money for the unit
I received a notification that the item had been delivered over 2 hrs afterwards it was dumped on my door step buy the delivery company Yodel Northampton
I contacted Aoocci over this they said someone must of taken the item Yodel have said it was delivered to my address yet its not been received contacted the police over it got given a crime no gave that to Yodel still not helping got back on the the Aoocci they told me was going to resend order then next day said they want me to pay for the replacement told the no still trying to get out of it now got paypal involved with this if your thing of buying any thing from.this company I would take your business some wear esle they could not care less for you the customer I will be taken what ever it takes to get what I paid for or a full refound how gay you treat customers like this Aoocci need to make a claim against yodel but can't be bothered to do so I've never received this item its down to Aoocci to sourt this out and refund me my money that's the law or a replacement thanks I also have all emails sent to you and I have all emails from you stating you was sending me a replacement unit then next day saying you want me to pay half etc your a disgusting behaviour and your email saying I'm to pay half no don't think so some how thanks I now want a full refound done now
29 March 2025
Unprompted review
Reply from Aoocci
We deeply understand your frustration and disappointment, and we sincerely apologize for the extremely unpleasant experience you've had with us. Our records, together with the delivery proof provided by Yodel, confirm that the package was indeed delivered to your front door. We also feel great sympathy for the loss of your package. We have already provided you with a solution via email. Please reply to our email support@aoocci.com.
I am happy with the item
I am happy with the item. I ended up buying two fitting kits because it wasn't clear that it came with everything needed. However I was really impressed with the customer service, initially I ordered a part for another model and Coco cancelled that order for me and then the device arrived missing two tiny but essential screws and Coco posted them to me, no hassle at all.
18 March 2025
Unprompted review
I could not see the memory card in the…
I could not see the memory card in the box and contacted support they were very quick in their response and even directed me to find the memory card, not just with words but with images as well. first thumbs up
18 March 2025
Unprompted review
Reply from Aoocci
Thank you so much for your positive feedback! We're really glad that our support team could assist you promptly and effectively. Ensuring our customers have a seamless experience is our top priority. If you encounter any other issues or have further questions in the future, don't hesitate to reach out. We're always here to help.
JUST WANTED TO RIGHT A SMALL REVIEW
JUST WANTED TO RIGHT A SMALL REVIEW. MY LADY RITA, DID A GREAT JOB. SHE STAYED ON TOP OF THE PROBLEM TILL THE END. COULD HAVE NOT ASKED FOR A BETTER PERSON. THANK YOU RITA.
15 March 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! We're absolutely thrilled to hear that Rita provided such outstanding service and was so dedicated to resolving the problem. She truly is an asset to our team, and we'll make sure to pass along your wonderful praise to her. We hope to have the pleasure of serving you again in the future.
Niki went above and beyond with…
Niki went above and beyond with communication, keeping me updated every day.
Totally satisfied with the service.
Many thanks.
M.Thrupp.
14 March 2025
Unprompted review
Reply from Aoocci
We are truly delighted to hear about your positive experience with Niki. Her dedication to providing excellent communication and keeping you informed daily is exactly what we strive for in our customer service.
Your satisfaction is our top priority, and we are extremely grateful for your kind words. It's feedback like yours that motivates our team to continue going the extra mile.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction with our products and services.
I can't fault the support from Nikki
I can't fault the support from Nikki, from the initial first time I raised a query, the support have been very keen to assist and helpful.
I did have some issues at first with the order (delays), but they were very polite and understood my concerns and effective in resolving them.
Once I received the C3 device, the support has been very positive.
Thank you.
12 March 2025
Unprompted review
Reply from Aoocci
We are sincerely humbled by your kind words regarding Nikki and our support team. We deeply appreciate your understanding during the order delays; your patience and trust mean a great deal to us.
Our goal is always to offer not just products but also outstanding support, and we're elated that you've experienced this firsthand with the C3 device. If you have any further questions, need additional guidance, or encounter any new issues while using the device, please don't hesitate to contact us.
We're committed to maintaining this level of service and ensuring your continued satisfaction. Thank you again for choosing our products and for taking the time to share your positive feedback.
Thank you Nikki for all the support…
Thank you Nikki for all the support during the product delivery process.
12 March 2025
Unprompted review
Reply from Aoocci
You're very welcome! Nikki is thrilled to hear that her efforts during the product delivery process were so helpful to you. She takes great pride in providing excellent support, and your kind words serve as wonderful motivation.
If you have any questions or need further assistance regarding the product now that it's been delivered, our team is here for you. We hope you enjoy using the product and look forward to serving you again in the future.
Very responsiveI received an immediate response from…
I received an immediate response from Rita who helped with providing an elctronic copy of the user manual for my new P109 Aoocci device. It's nice to get a quick response as its indicative of good customer service. Thanks Rita.
6 March 2025
Unprompted review
Reply from Aoocci
Thank you very much for your kind words and recognition of our customer service. We always strive to provide prompt and helpful assistance to our customers, and it's truly rewarding to know that our efforts have met your expectations. If you have any further questions or need additional support regarding your P109 Aoocci device, please don't hesitate to reach out to us. We'll be more than happy to assist you.
Outstanding piece of kit and service
Bought C6 Pro after seeing the reviews. It's better than expected and after Coco, one of the team helped me and answered all my questions, I couldn't praise the service any higher. Superb bit of kit with outstanding customer service from Coco. Highly recommend if you're after gps/carplay/tpms and dash cameras, it's fantastic
5 March 2025
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful feedback and kind words about both the Aoocci C6 Pro and our customer service! We're absolutely delighted to hear that the product exceeded your expectations and that Coco was able to assist you thoroughly with all your questions.
Your praise means the world to us, and it’s incredibly rewarding to know that we’ve been able to provide you with such a positive experience. The C6 Pro is indeed a superb piece of equipment, and it's fantastic to hear that its GPS, CarPlay, TPMS, and dash camera features are working perfectly for you.
Thank you once again for your recommendation. We hope you continue to enjoy the benefits and convenience of the Aoocci C6 Pro. Wishing you many safe and enjoyable journeys ahead!
Best regards,
The Aoocci Customer Service Team 😊
Amazing experience and support from…
Amazing experience and support from nikki.
7 March 2025
Unprompted review
Reply from Aoocci
Thanks a ton for your kind words about Nikki. She’ll be over the moon to hear that she made your experience amazing. We’re all about making our customers happy, and it’s great to know we nailed it this time.
If you’ve got any more projects or questions down the line, just give us a shout.
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