Ordered a full-package BX (with blind-spot detection). It took 2 weeks via the free shipping option. Instructions are so-so, but cables are clearly marked for faultless connection. I connected the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a BM7 and found that when using Apples CarPlay navigation app the screen only showed street names but did not show the streets. Customer service rep Nikki was very helpful at resolving the i... See more
Company replied
I appreciate the response of Nikki and step by step guide on any problems encountered with my bx, till now observing my bx. Thank you
Company replied
We bought 2 x C9 Pro Max units - what a game changer! Operates flawlessly with Android Auto (Google maps running). Split screen with the rear camera is really useful. I must mention I ran into an issu... See more
Company replied
Company details
Written by the company
AOOCCI delivers premium in-car infotainment solutions—including CarPlay/Android Auto adapters, GPS displays, and TPMS—for drivers and motorcycle enthusiasts worldwide. Our devices blend durable build quality, intuitive design, and seamless vehicle compatibility (with specialized options for BMW etc.). We prioritize customer satisfaction: our responsive support team offers fast help for pre-purchase queries and troubleshooting. Guided by user feedback, we refine products to ensure reliability and value. Choose AOOCCI to elevate your ride with smart, accessible tech that enhances safety and connectivity.
Contact info
Ho King Comm Ctr, 2-16 Fayuen St, Mongkok, Kowloon, Hong Kong
- +1 (484) 645-2100
- support@aoocci.com
- aoocci.com
4.5
Excellent
297 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great product, great customer service
I bought the Aoocci C5 pro for my new bike after watching some reviews of it and seeing posts about it. I was initially very skeptical of the product but thought I'd give it a go - I assumed the customer service would be non existent.
The product turned out to be really quite good, good size, works as intended, I even got a customised boot image.
The real gem though was the customer service. In particular, I had the same person reply to me, someone named "Coco", and that was brilliant not only because it saved me having to explain things over and over but because Coco was absolutely brilliant at customer service, from checking the boot image, to shipping, to tracking, to troubleshooting. Hell, I even managed to troubleshoot an issue I couldn't figure out by emailing them, and their reply actually solved the problem for me, which I think is the first time that's ever happened. Honestly I was blown away by the product quality for the price but mostly, by the top tier customer service. 10/10.
4 March 2025
Unprompted review
Reply from Aoocci
Thank you very much for your recognition and support of the Aoocci C5 Pro product and our customer service team! We are truly gratified to see your appreciation for the product and the high praise for your customer service experience. We are especially pleased that Coco was able to consistently provide you with excellent service and successfully helped resolve any issues you encountered—this is precisely what we strive for. We understand that a great customer experience is built on effective communication and resolving every issue.
Your feedback not only encourages Coco to continue improving but also motivates the entire team to continuously enhance our service standards.
We are delighted to hear that despite your initial skepticism, you were ultimately impressed by the performance and quality of the product, and particularly satisfied with the customized boot image. This is the best testament to our commitment to providing high-quality, cost-effective products and services. Should you have any new needs or questions in the future, whether about product usage or other matters, please do not hesitate to contact us. We hope you will continue to enjoy the convenience and pleasure brought by the Aoocci C5 Pro.
Once again, thank you for your support! Wishing you a pleasant ride!
Best regards,
The Aoocci Customer Service Team
Good support from the team...
Good support from the team...
Ll tell the review after the installation
Thank u nikki
11 February 2025
Unprompted review
Reply from Aoocci
That's great to know! Your feedback means a lot to us. We're looking forward to your review after the installation. If there are any issues or questions during the installation, our team is here for you. Have a smooth installation experience!
Helpful customer support from Rita
Helpful customer support from Rita. Overall a positive experience
8 February 2025
Unprompted review
Not Road tested as yet but from the…
Not Road tested as yet but from the feel and quality of the Aoocci, it looks a fantastic unit with all the features (including front/rear cameras) that give amazing images. No more Garmin for me.
Many thanks Aoocci. 👍👍
Alan C
1 February 2025
Unprompted review
Reply from Aoocci
We're thrilled to hear you're impressed with the feel and quality of our Aoocci unit, along with its great - featured cameras. Your decision to choose us over Garmin means a lot.
Once you've road - tested it, we'd love to know how it performs. If you have any questions or need assistance, feel free to reach out.
Thanks for your support!
I recently purchased the C6 Pro
I recently purchased the C6 Pro, [Order id- AOC127506] but unfortunately, it does not fit my bike. I initiated a return request, and as instructed by them, i have shared the required photos of the product and packaging. But then they have stopped replying to my mails, it’s been 5 days, i am not getting any response, i am fed up with the company and their after sale service, worst service
30 January 2025
Unprompted review
Reply from Aoocci
We're truly sorry that we haven't met your expectations.
We've been replying to you all the time. Right after you initiated the return request, we started the return process for you.
In fact, after we sent you the return address, you stopped replying to us. Up to now, we haven't received the returned item nor any response from you.
If you still want to return the product, please directly reply to our email.
We will issue a full refund upon receipt of the returned item.
Chinese rubbish.
Didn't get what I ordered. Some generic car play . After weeks of waiting for delivery.
Got InTouch with aoocci who did reply with a host of questions and just said the product updates regularly. Load of rubbish my friend ordered one not long after me and he got a different one. One similar to what is on the reviews on YouTube. ( What I thought I was getting ). Once fitted to the bike the aoocci freezes regularly and doesn't work. Waste of money typical Chinese rubbish with no return policy.
6 January 2025
Unprompted review
Reply from Aoocci
We're very sorry that our product didn't meet your expectations. What you received is our C6 Pro. Your order date was in November, and our C6 Pro was updated during that period. Therefore, there will be some differences in both appearance and functionality compared to your friend's product. You can check the product's update log on our website. Additionally, when verifying on YouTube, please refer to the review videos from November. Also, as I mentioned before, we offered to refund you $30 as compensation or you can also return the product to us, but you didn't accept.
Great after sales experience
Great after sales experience.
Coco's replies was quick and more than helpful.
I put myself in trouble while tinkering with the firmware and they still helped me.
21 January 2025
Unprompted review
Reply from Aoocci
Thank you for your kind words! We're glad to hear that we were able to assist you quickly and effectively. Your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out!
The aoocci pro 6 is a great unit with 2…
The aoocci pro 6 is a great unit with 2 good cameras however the tyre pressure monitors are useless they were way out and I had to take them of due to seeing warning lights on the screen . The app that comes with the aoocci takes a while to down load the files meaning the bike has to be on for this to happen even connecting the app was a issue which I had to find out on Google search.The biggest problem with this is the lack of a manual explaining the system apps and set up procedure and if theirs problems. Example I was out riding the other day and the little red light that flashing when the recording is in progress turned a yellow colour. I contacted aoocci and they asked me to record this issue , how can I do that when riding with 2 hands on the handle bars . Overall price is good but no setting up or help manual ie with the host , setting the equipment is very straight forward.
18 January 2025
Unprompted review
Reply from Aoocci
Thank you for taking the time to share your detailed feedback about the Aoocci Pro 6. We truly appreciate your positive comments on the unit itself and the quality of the two cameras. However, we're extremely sorry to hear about the issues you've encountered with the tyre pressure monitors, the app, and the lack of a proper manual.
Regarding the tyre pressure monitors, we're looking into why they were inaccurate. This is not the standard we aim for, and we'll work on improving this aspect. It's possible that there was a calibration issue during the manufacturing process. We'll be in touch with you to see if there's a way to resolve this without you having to remove them.
For the app - related problems, we understand how frustrating it can be when the download process is slow and connection issues arise. We're constantly working on optimizing the app to make it more user - friendly and efficient. In the meantime, we'll make sure to update our online resources with more detailed guides on how to troubleshoot app - related problems, including connection issues.
We also acknowledge the lack of a comprehensive manual as a significant shortcoming. We're in the process of creating a detailed user manual that will cover all aspects of the system, apps, and setup procedures, as well as common problem - solving steps. This will be available on our website and included with future product shipments.
Regarding the red light turning yellow during recording, we understand your difficulty in recording the issue while riding. We'll try to replicate this problem in our testing environment to find out what might be causing it. Once we have a better understanding, we'll provide you with a proper solution.
We value your business and are committed to making things right. If you have any other concerns or suggestions, please don't hesitate to let us know.
First class customer service
First class customer service with excellent communications and understanding. Highly recommended business. Thank you.
14 January 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words and high - recommendation! Your feedback means the world to us. We're committed to always providing first - class service, and it's rewarding to know that our efforts in communication and understanding have been well - received.
If you ever need anything in the future, don't hesitate to reach out. We're here to assist you.
Reply from Aoocci
Thanks for sharing your praise.
If there is anything else we can assist you with, please let us know.
Good follow up
I was contacted by Aoocci as they had not recieved confirmation of my unit being delivered. I had in fact recieved the device and was impressed with the follow up by Nikki.
9 January 2025
Unprompted review
Reply from Aoocci
It's great to hear that you've received the device and approve of Nikki's follow-up work. We will continuously optimize our service process to ensure that every customer can have a great shopping experience. If you need anything, please feel free to communicate with us.
Due to Evri loosing my parcel I’m yet…
Due to Evri loosing my parcel I’m yet to receive my unit.
However. Nikki has been absolutely amazing at sorting out a replacement and dealing with all my requests.
Aoocci is a shining example of how world trade should be done.
If only other companies followed their example.
I’m looking forward to receiving my C6 pro as I’m sure it will enhance my riding experience.
5 stars throughout. 👍
30 December 2024
Unprompted review
Reply from Aoocci
Thank you very much for your feedback! We're very sorry to hear that you haven't received your package as scheduled due to Evri's mistake. However, we're glad that Nikki was able to handle the replacement properly and meet all your requirements. We've been committed to providing high-quality services to global customers, and your recognition is the greatest encouragement for us. We look forward to your receiving the C6 pro soon, hoping it will add more highlights to your riding experience. Thank you again for your five-star rating. If you need anything, please feel free to contact us!
C6 Pro unit - display features not as advertised
OK so I re-ordered a new C6 Pro unit from Aoocci which arrived without the mounting hardware, which was once again disappointing.
Once again Coco from the support team sorted out a new shipment of the mount that arrived just before Christmas.
Having installed the unit two things are obvious:
1. The display has changed from that shown by the many reviewers on YouTube and the system no longer has the "Panel" which showed speed, tyre pressure and direction via a compass.
2. I cannot find a way to change KPH to MPH.
Maybe it's buried somewhere that I haven't seen yet.
Clearly things move quickly in China and software updates seem to be happening between Youtube reviews and when the system is despatched.
To me this is concerning as it means you never know what you are going to receive in terms of the latest software update.
As Aoocci uses Youtube reviewers to advertise their products, there is no way in that business model to demonstrate that the software and hence the items on the display have changed.
Whilst all of the above is disappointing, the product at the price is still a decent product when used as a dash cam. Its just a a pity that you don't always get what you see advertised.
Having once again contacted Aoocci Support I have been informed that there is no way to change KPH to MPH and the 'panel' display is not in the current software.
28 December 2024
Unprompted review
With Canada Post on strike
With Canada Post on strike, there seemed to be no way to get my Carlinkit. Customer service, Nikki, was outstanding. She found another way to ship the product to me in a reasonable time and was very courteous and efficient.
The product itself works as advertised.
20 December 2024
Unprompted review
Reply from Aoocci
We're glad to hear that you're satisfied with both the service of our customer service representative Nikki and the product! Facing unexpected situations like the Canada Post strike, we've been striving to find the best solutions for our customers. It gives us a great sense of achievement to have you receive the product smoothly and be pleased with its performance. If you encounter any problems during the subsequent use, feel free to contact us at any time. We'll continue to provide you with excellent service as always.
Beware, Look elsewhere for a real retailer.
Beware! Look elsewhere and save your money. I ordered this at the beginning of December for a Christmas present. There was no email or communication with an order number or anything. However they took my money. After a couple of weeks of no communication we started chasing them up. After getting hold of them, they claimed they were busy and out of stock and could not get my order to me until late December or early January. Unless of course I gave them an additional $30 in which case they could get it to me for Christmas but had still not sent me the one I had paid for. Avoid at all costs or role the dice.
7 December 2024
Unprompted review
Reply from Aoocci
We're extremely sorry for the unpleasant experience you had. This was an exceptional situation due to high demand and supply chain issues. We're working hard to improve our communication and delivery process. We've refunded your money.
Aoocci C6 Pro
I bought the Aoocci C6 Pro after watching it on Youtube. According to youtube, it had one drawback and that was that the mounting bracket had limited mounting options.
By the time I ordered, there was a redesign of the bracket and I must say, the new bracket is very sturdy and versatile and fits any mounting position on any bike.
Due to the success of the product, delivery took a little longer than expected.
The after sales support is also great. Questions are answered quickly. There was a problem with one of the tire pressure sensors and Nikki immediately sent a replacement TPS to fix the problem.
The android auto is a little slower to respond than the one in my VW ID4. But oh well, what are we comparing here. This C6 Pro is a very good device at a very reasonable price.
14 December 2024
Unprompted review
Reply from Aoocci
We are extremely grateful for your detailed and positive feedback. It's wonderful to know that you appreciate the improvements we've made to the mounting bracket and our prompt after-sales support. We are constantly working on optimizing the performance of our products, and your comments about the Android Auto response will be taken into consideration for future enhancements. We apologize for the slightly longer delivery time and are glad that the overall experience with the Aoocci C6 Pro has been satisfactory. Thank you for choosing our product and for sharing your experience. We look forward to serving you even better in the future.
Great value for money and excellent Customer services
What a very rare thing it is to have a great product, very competitively priced and an extremely helpful and prompt Customer services.
I bought the Aoocci C6 Pro for my motorbike. The unit is very well made, packed with features and fantastic value for money.
I am not very technically minded but must give a big thank you to Nikki at Customer services who has gone above and beyond to help me.
If you are looking for a business model this is one..Without your customers you have no business. This company has excellent products that are great value In an extremely competitive market. But what also stands out is the promt,helpful and courteous Customer Services which makes the whole package excellent.
Well done.
13 December 2024
Unprompted review
Reply from Aoocci
We are truly overjoyed to receive such high praise and gratitude from you. Your kind words about our Aoocci C6 Pro and the outstanding service provided by Nikki mean a great deal to us. At our company, we are dedicated to creating top-notch products and ensuring that our customers have an exceptional experience. We will continue to uphold these standards and strive for even greater excellence. Thank you again for choosing our product and for taking the time to share your wonderful experience. We look forward to serving you in the future and maintaining your trust and loyalty.
What an excellent company this is to deal with
What a very good company this is to deal with. I purchased the C6 Pro and Rita dealt with my order and queries from start to finish. She was very professional and answered my emails and questions very quickly. I was so pleased with the unit and service that I ordered another one. They arrived very quickly and well packaged. They are great units and excellent value for money.
Well recommended and thanks again to Rita
6 December 2024
Unprompted review
Reply from Aoocci
Thank you so much for your kind words and positive feedback. We are delighted to hear that we were able to solve your problem effectively. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or needs, please don't hesitate to reach out to us.
Great response and support from Nikki…
Great response and support from Nikki on my query about my Pro 6
1 December 2024
Unprompted review
Reply from Aoocci
We are delighted to hear that Nikki was able to provide you with excellent response and support regarding your Pro 6. Our team is committed to ensuring that all our customers' concerns are addressed promptly and effectively. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We appreciate your feedback and look forward to serving you again in the future.
NIKKI is very friendly and helpful
NIKKI is very friendly and helpful. She looked into my problem very quickly. Which turned out not scrumpy being a problem. But she stayed with me all the way through the process ensuring that everything went smoothly.
Great job.. I’d love to meet her…
Thanks Dave
5 December 2024
Unprompted review
Reply from Aoocci
We are truly pleased to know that Nikki's friendly and efficient service has left such a positive impression on you. Our team always aims to go the extra mile to ensure our customers have a seamless experience. We'll surely pass along your kind words to Nikki. If you have any other needs or if there's anything else we can assist you with in the future, feel free to let us know.
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