Terrible. As a small company we used to buy Anydesk on a regular basis for 2 years. Our Team of 4 engineers used to parallely work on multiple systems. Recenly we renewed the same licence, but sudde... See more
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We signed up with Anydesk, expecting to be online with 5 users. We llpaid over $500, which is only slightly less than their competitors. What was NOT made clear, and is obscured by legalese language... See more
0 customer support, same subscription plan and price, different function next year. Last year could access 3 devices, renewed only access 1 device. Contacted customer support 3 emails no reply, c... See more
Company replied
Company details
Written by the company
As one of the leading remote desktop software providers worldwide, AnyDesk offers a fast, easy, and secure solution for remote support, remote access, and remote work. Since its beginning in 2014, AnyDesk has been continuously growing and, over the last five years, the number of downloads alone increased by 1000%. Today, AnyDesk has been downloaded over a billion times and is used by businesses and individuals across the globe, including world-renowned Fortune 500 companies. AnyDesk uses its own proprietary codec, creating a fluent on-screen experience with low latency, even in areas with poor internet connectivity. Designed for ultimate flexibility, AnyDesk is fully cross-platform compatible, allowing seamless remote access across Windows, macOS, Linux, iOS, and Android devices. Whether leveraging a secure cloud-based solution or a self-hosted on-premises option, AnyDesk adapts to the strictest security requirements, making it the ideal choice for businesses of all sizes.
Contact info
Türlenstraße 2, 70191, Stuttgart, Germany
- 0711217246704
- support@anydesk.com
- anydesk.com
1.9
Poor
1K reviews
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100 second wait time
Have to wait 100 seconds, only to be met with another 100 seconds a minute later.
Goodbye, uninstalling.
Edit yeah no bullshit, I sent away that whitelist request, after 3 days nothing had happened so I decided it was finally time to uninstall and switch.
9 May 2025
Unprompted review
Reply from AnyDesk
Hello,
Thank you for using AnyDesk — we’re sorry to see you go.
AnyDesk offers a free version of the application for personal use. If you're seeing a message with a timer before you can connect, it likely means your usage has been flagged as professional. In that case, a license is required.
If you are not using AnyDesk for professional purposes, you can request to be whitelisted directly from the message shown in the app. Simply fill out the form with your device’s AnyDesk ID, and we’ll review your request within 24 hours.
Additionally, we’ve reached out to you via Trustpilot to gather more information and assist you further.
Kind regards,
The AnyDesk Team
Stay away from this company
Stay away from this company; they charge you even if your license has expired and you do not want to renew it. They use your card on file, and you have no option to delete the card, and they charge you more than you have paid in the first place. No customer service other than phony sales persons - no response from the accounting department on emails. This all seems fraudulent
9 May 2025
Unprompted review
Reply from AnyDesk
Hello Eleana,
We're sorry to hear that your experience with us did not meet your expectations. We understand how frustrating billing issues can be and appreciate the opportunity to clarify our process. As a clear and transparent policy adhering to the highest standards, we do not renew accounts that have disabled auto-renewal. We notify all customers of their upcoming renewal approximately 45 days before the renewal date. Our cancellation policy, as outlined in our Terms and Conditions, requires notice at least 30 days prior to the renewal date in order to prevent the payment from being processed.
Our Customer Service team is available via phone, live chat, and email, and you can also submit a support ticket through your my.anydesk.com portal. We aim to respond to all inquiries within 24 hours. It seems like there is an issue that we could help with, should we have the opportunity to look into your account. We encourage you to reach out again, and please reference this message when doing so. We will prioritize resolving your issue as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
AnyDesk
Reply from AnyDesk
Hello,
Thank you so much for your kind words and positive feedback — it means a lot to us. We’re thrilled to hear that you’ve had a good experience with AnyDesk, and we truly appreciate your support.
Our team is committed to continuously improving the application and providing the best possible remote desktop solution. Your feedback helps us stay motivated and focused on delivering value to our users.
If you ever have suggestions, questions, or need assistance in the future, please don’t hesitate to reach out. We're always here to help.
Kind regards,
AnyDesk
Manipulative billing practices
The software works but the company has manipulative practices and no respect for customers. They send out their annual reminder on the day the subscription renews (with a 50% increase) and also require 30 days notice to cancel the account. So by the time you see the invoice, it's too late to cancel. Despite multiple attempts to complain about this, they insist I need to pay. Fortunately, my card has expired, so they are now enjoying this bad review instead of my ongoing subscription.
7 May 2025
Unprompted review
Reply from AnyDesk
Hello Dave,
We're truly sorry to hear that you've had a frustrating experience with our renewal process. Our system is designed to send automated notifications about price changes 45 days prior to renewal. With all systems, there are instances when errors occur. We strive to not only reduce these inconveniences but also provide excellent service while troubleshooting.
If you believe this was the case, we’d like to see how we can assist you. If you could reach out to us directly and reference this message, we’ll be glad to review your case and make things right.
Thank you for your patience, and we appreciate the opportunity to resolve this.
Kind regards,
AnyDesk
Mobile version is super hard to use
1 March 2025
Unprompted review
Reply from AnyDesk
Hello Viktoria,
Thank you for taking the time to share your feedback. We truly value hearing from our users—both when things are working well and when they aren’t. If you’re willing to share a few more details about your experience, we’d be happy to pass them along to the appropriate teams so we can work on improving the user experience moving forward.
Kind regards,
AnyDesk
Billing
AnyDesk gives you 30 days to cancel before renewal is locked in. I paid $154.80 in 2024 and then today was invoiced $238.80. $84, i.e. 54% increase within 1 year. How is this possible? I called billing support and a Customer Loyalty and Growth Associate answers my call and immediately says she needs to check whether I received the email regarding the increase. Seconds later, she tells me I am one of the customers that did not get the email and thus they would "refund" me the difference. I must pay and then be refunded? Being confused about various elements of the subscription and billing the lady became annoyed with my questioning and cut my international call. She then proceeds to email and attempts to deflect back to me that I was the one not allowing her to speak when she is the one who cut the call on me while I was explaining what I am confused about. I canceled my card to stop them taking $238.80 and requested a new invoice be issued. $154.80 invoice was issued and paid, but I will not be returning in 2026. I will rather pay more for a different service!
25 April 2025
Unprompted review
Reply from AnyDesk
Hello David,
Thank you for reaching out and sharing your concerns. We sincerely apologize that your experience with AnyDesk Customer Loyalty and Growth did not meet your expectations.
We’ve identified an error in our automated system that unfortunately prevented some customers—including yourself—from receiving timely notification of the recent price increase. We completely understand your frustration, and we deeply regret the inconvenience this has caused.
At AnyDesk, we are committed to providing a positive and transparent experience for all our customers, even when we fall short. Please know that we value your business, and your feedback is important to us.
To ensure your concerns are addressed appropriately, we have escalated your case to our management team. They will be reaching out to you directly to explore how we can make this right.
Kind regards,
AnyDesk
slow response and bad quality
22 April 2025
Unprompted review
Reply from AnyDesk
Hello,
We’re sorry to hear that your experience with AnyDesk didn’t meet your expectations. If you’re able to share more details, we’d greatly appreciate it—we’ll make sure your feedback reaches the appropriate teams as we continue working to improve our software.
Kind regards,
AnyDesk
Highly recommend AnyDesk
I am a AnyDesk long time subscriber and user. I work remotely on client's computers from different parts of the world using VPNs and also without them. I also access my desktop computer when out of the office.
I rely fully on AnyDesk to deliver my job to clients, and have never been disappointed. I used and tried other remote access software, but, in my opinion, AnyDesk keeps being the best. I highly recommend AnyDesk to anyone needing to use remote access.
22 April 2025
Unprompted review
Reply from AnyDesk
Hello,
Thank you so much for your thoughtful review and for being a long-time AnyDesk user! We’re thrilled to hear that AnyDesk continues to meet your needs, whether you're working remotely across the globe or accessing your desktop on the go.
It’s especially rewarding to know that we’ve earned your trust and recommendation over other remote access tools. Supporting professionals like you in delivering their work seamlessly is exactly what we aim for.
We truly appreciate your continued support—and if you ever have feedback or suggestions, we’re always here to listen.
Kind regards,
AnyDesk
Misleading website, bad customer service.
Misleading website stating the ability to remotely administer iOS devices when in reality it is only remote screen viewing; digging in the documentation it states remote admin is a up coming feature. Website faulty for being able to delete your user account. Refuses a refund after cancelling next day. UPDATE: The company finally did provide a refund after being faced with the bank charges being reversed.
2 April 2025
Unprompted review
Reply from AnyDesk
Hello,
Thank you for sharing your concerns with us. We're sorry to hear that the information on our website regarding how AnyDesk functions on iOS was unclear. Your feedback is invaluable, and if you could let us know which specific page or section was confusing, we’ll make it a priority to improve the clarity of our descriptions to help future users avoid similar confusion.
Regarding your question about account deletion capabilities, we’d appreciate it if you could provide more details about the issue you encountered so we can better understand and address it.
As for cancellation policies, they are outlined in our Terms and Conditions. That said, we always aim to approach each request with flexibility and take mitigating circumstances into account. We're glad we were able to reach a resolution in your case and appreciate your patience throughout the process.
Please don’t hesitate to reach out if there’s anything further we can do to assist.
Kind regards,
AnyDesk
When my remote connection doesnt work
When my remote connection doesnt work, I use ANYDESK. It never fails me
thank you
2 April 2025
Unprompted review
Reply from AnyDesk
Hello Maria,
Thank you so much for your kind words! We're thrilled to hear that you've found AnyDesk to be both reliable and easy to use. Your support means a lot to us, and we’re grateful to have you as a valued user.
If you ever have feedback or suggestions, we’re always happy to hear from you.
Kind regards,
AnyDesk
AnyDesk
Unfair Price Increase and Refund Policy by AnyDesk!
I have been using a paid AnyDesk subscription for my company for two years. While the first two years were charged at £154.80, last year, they charged me £238.80 without my consent or prior notice. I noticed the increase late and attempted to cancel my subscription, only to be told that "cancellation requests must be submitted 30 days before the renewal date", meaning they refuse to refund my money.
Despite multiple attempts to resolve the issue, they provided no solution. Their final response simply mentioned vague improvements and updates as justification for the price hike. Is it fair to increase the price significantly without clear consent and then refuse to process a cancellation?
Businesses and individuals using AnyDesk, beware of their unethical subscription renewal policies! You might find yourself in the same situation!
Please share to raise awareness!
2 April 2025
Unprompted review
when this company starts it was a…
when this company starts it was a supported and spread by IT an service providers like us, our company like others left teamviewer because of their unreasonable high prices we we moved all our customers to use anydesk.. and every year pricing becoming higher and service is bad .
we are working to move away from anydesk..
31 March 2025
Unprompted review
Predatory Renewal Policy – Stay Away
Terrible experience. I signed up for a one-year contract with AnyDesk. When I no longer needed the software, I contacted them ahead of time to cancel. Instead of accepting the cancellation, they forced a renewal—even though my renewal date hadn’t even arrived yet.
I assumed it was a mistake, but after escalating, they coldly told me I should’ve canceled at least one month before the renewal date. Seriously? Why not just make it 10 years in advance? This kind of policy is clearly designed to trap users.
I had actually considered returning to AnyDesk in the future, but after this, never again. This company does not care about customers—only about locking them in. Stay far away.
28 March 2025
Unprompted review
Great product, rubbish support
We have been using Anydesk for 4 years now, all was great until Microsoft released 24H2 update. Since then Anydesk runs like a wet week, often crashing when ending a session. Anydesk support are next to useless, constantly blaming our internet connection or other programs installed. To date my company has wasted over 5 hours troubleshooting this software, only to be ghosted by Anydesk support. Trying to speak to someone with intelligence is basically impossible. So sorry Anydesk, we're jumping ship, because your support is laughable at best
22 March 2025
Unprompted review
Reply from AnyDesk
Hello,
Thank you for reaching out. We sincerely apologize for the negative experience you had with our Support team. Your feedback is important to us, and we take such concerns very seriously.
To assist you further with the issues you encountered using AnyDesk after the Windows update, we have escalated your case to our Head of Support for immediate review. If you could kindly provide your customer number or preferred contact information, we will promptly re-open and prioritize your support ticket.
We appreciate your patience and look forward to resolving this matter as quickly as possible.
Kind regards,
AnyDesk
So many scammers
So many scammers! I would have gotten money stolen if not for ScammerPaybacki.
18 March 2025
Unprompted review
Reply from AnyDesk
Hello,
Thank you for your comment, and we’re truly sorry to hear that you were targeted by scammers attempting to misuse remote access tools. We’re very relieved that you were able to avoid financial loss, and we appreciate you highlighting the important work done by groups like ScammerPayback to raise awareness and protect users.
At AnyDesk, we strongly condemn the exploitative use of our software and are actively working to detect and prevent abuse. We do not tolerate the misuse of our platform, and we take every report seriously. While our software includes strong encryption and connection controls, we urge all users to only accept connection requests from trusted sources and remain vigilant—especially when someone claims to be from a well-known company.
If you ever encounter suspicious activity involving AnyDesk, please email us at abuse@anydesk.com with as much detail as possible, including the AnyDesk ID involved, so we can investigate and take appropriate action.
We also recommend the following precautions for anyone who believes they may have been targeted:
Change any compromised passwords.
Contact your financial institutions if sensitive information was shared.
Report the incident to local law enforcement—we cooperate fully with authorities.
Uninstall AnyDesk and, if necessary, have your device checked by a professional for malware.
We remain committed to fighting abuse and improving user safety across our platform.
Kind regards,
AnyDesk
Super software
Good performance and they keep it free for now. Teamviewer is expensive. Thank you Anydesk.
10 March 2025
Unprompted review
Reply from AnyDesk
Hello!
Thank you for sharing your feedback. We truly value the input of our users and customers, as it helps us continue improving our software.
Kind regards,
AnyDesk
Read terms and conditions
Read terms and conditions. Was on auto renew (was not aware) and was reviewing new pricing with rep. We found another solution and when I tried to cancel I was told I was outside of the 30 day cancellation policy. Would have been nice if the rep I was in constant contact with would have told/reminded me of that. Not very transparent.
10 March 2025
Unprompted review
Disappointing License Restrictions and Poor Value for Money
We've acquired a standard license for company use, allowing multiple users to log in. However, it appears there's a limitation of only one outgoing connection. Why would I spend over 300 euros on a license if it only permits one user? It's disappointing, and we will certainly be adding this software to our blacklist. Avoid them at all costs. There are better/cheaper alternatives.
12 March 2025
Unprompted review
Greedy
Greedy, Greedy, Greedy. Find another remote desktop app that does not screw you with every bill.
10 March 2025
Unprompted review
don't expect a refund
My issue with AnyDesk is the cancellation policy. I signed up last year. I was not aware that my subscription would auto-renew. I received several reminders that my subscription was going to expire with AnyDesk stating they need to know if I'm ready to renew. Not one of them stated that I would be automatically charged. The next email received stated that my subscription had been renewed and I would be charged. After contacting them asking to cancel, I was told that "auto renewal is turned on unless you turn it off." I find this practice to be extremely deceptive.
6 March 2025
Unprompted review
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