Terrible. As a small company we used to buy Anydesk on a regular basis for 2 years. Our Team of 4 engineers used to parallely work on multiple systems. Recenly we renewed the same licence, but sudde... See more
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We signed up with Anydesk, expecting to be online with 5 users. We llpaid over $500, which is only slightly less than their competitors. What was NOT made clear, and is obscured by legalese language... See more
0 customer support, same subscription plan and price, different function next year. Last year could access 3 devices, renewed only access 1 device. Contacted customer support 3 emails no reply, c... See more
Company replied
Company details
Written by the company
As one of the leading remote desktop software providers worldwide, AnyDesk offers a fast, easy, and secure solution for remote support, remote access, and remote work. Since its beginning in 2014, AnyDesk has been continuously growing and, over the last five years, the number of downloads alone increased by 1000%. Today, AnyDesk has been downloaded over a billion times and is used by businesses and individuals across the globe, including world-renowned Fortune 500 companies. AnyDesk uses its own proprietary codec, creating a fluent on-screen experience with low latency, even in areas with poor internet connectivity. Designed for ultimate flexibility, AnyDesk is fully cross-platform compatible, allowing seamless remote access across Windows, macOS, Linux, iOS, and Android devices. Whether leveraging a secure cloud-based solution or a self-hosted on-premises option, AnyDesk adapts to the strictest security requirements, making it the ideal choice for businesses of all sizes.
Contact info
Türlenstraße 2, 70191, Stuttgart, Germany
- 0711217246704
- support@anydesk.com
- anydesk.com
1.9
Poor
1K reviews
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Anydesk malfunctioning license error
We purchased a 1-year license for 20 users, yet we constantly receive “license limit reached” errors as if we’re using an unlicensed version. This has directly disrupted our operations as an IT firm.
Support tickets submitted via email go unanswered, and we’re unable to open tickets through my.anydesk.com due to system errors during submission. At this point, we’re receiving neither proper service nor a refund.
Before purchasing, ask yourself: are you willing to put up with this?
1 October 2025
Unprompted review
Reply from AnyDesk
Hello Akin,
We’re very sorry to hear about the difficulties you’ve encountered with your license and support experience. This isn’t the level of service we aim to provide, and we completely understand how disruptive this situation can be—especially for an IT firm relying on our software daily.
To clarify, the user count described in the license details refers to how many team members can be included within your account, while the pricing of the Standard and Advanced licenses is based on the number of concurrent connections required. The default configuration for the Standard license includes one active connection, with additional connections available as needed.
We've sent you a request for more information so we can investigate this further to understand what happened, and to prevent similar occurrences in the future.
Kind regards,
AnyDesk
I've tried ~a dozen Remote Desktop Apps…
I've tried ~a dozen Remote Desktop Apps (Ammyy, Splashtop, VNC, UVNC, TigtVNC, Windows RDP, ConnectWise, Chrome Remote, AeroAdmin, Supremo, Join.me, Remotely, LogMeIn, NoMachine, TeamViewer {TV was my go to for years}, etc) but AnyDesk is the easiest to use, benchmarks well, has great features, a small footprint, etc. For Simplicity & Speed: Choose AnyDesk if you prioritize ease of use, speed, and low-latency connections, especially on limited bandwidth.
26 September 2025
Unprompted review
Reply from AnyDesk
Hello,
Thank you for such a detailed and thoughtful review! We’re delighted to hear that AnyDesk stands out among so many other remote desktop solutions. Providing fast, reliable, and easy-to-use remote access—especially under limited bandwidth—is exactly what we strive for.
We truly appreciate your endorsement and support!
Kind regards,
AnyDesk
The best there is
I have been using AnyDesk for quite some time, it's simply the best there is when it comes to remote access and work. It just works!
27 September 2025
Unprompted review
Reply from AnyDesk
Hello Sami,
Thank you for sharing your feedback! We’re thrilled to hear that AnyDesk has been meeting your needs and delivering a smooth remote access experience. Your satisfaction means a lot to us, and we’re glad the software helps make your work easier.
Kind regards,
AnyDesk
surprised by some of the negative…
I'm surprised by some of the negative reviews. The other remote program that I was using went up to over $750 per year. AnyDesk was reasonable and much less expensive. It's easy to install and use. That's important when dealing with inexperienced computer users. I'm happy with the service and the performance of the program.
26 September 2025
Unprompted review
Reply from AnyDesk
Hello Larry,
We truly appreciate your thoughtful feedback and are delighted to hear that you’re enjoying AnyDesk. Affordability, reliability, and ease of use are key priorities for us, so it’s great to know these aspects are making a positive difference for you and those you support.
Thank you for choosing AnyDesk and for taking the time to share your experience!
Kind regards,
AnyDesk
Reply from AnyDesk
Hello Gentry,
We’re thrilled to hear that you use AnyDesk every day — that’s exactly what we love to hear! Thank you for taking the time to share your feedback and for being part of our community. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out.
Kind regards,
AnyDesk
I use Anydesk from home and it is quick…
I use Anydesk from home and it is quick and easy to get access and share for training purposes
18 September 2025
Unprompted review
Reply from AnyDesk
We're very happy to hear that you're experience has been so positive! We appreciate your continued use and feedback.
Kind regards,
AnyDesk
I have used it once
I have used it once, then out no where I found that I was on yearly subscription without my knowledge. And took the money without my knowledge. When I try to communicate with me, the were very rude and ask to submit a clear and documented explanation reason for cancellation.
As it’s know, even if I made so called subscription, it wouldn’t be for a year.
But when I explain to them, that I haven’t used nor do I need to use it, they informed that wasn’t enough reason to cancel the yearly subscription.
In general it’s a trap and thief
9 September 2025
Unprompted review
Reply from AnyDesk
Hello Aysha,
Thank you for sharing your feedback. We’ve reached out to you for additional information so we can investigate your case further. Please note that AnyDesk licenses are offered on an annual subscription basis, and renew automatically unless a cancellation request is submitted at least 30 days prior to the renewal date. This is why you received the response regarding the notice period.
Once we have more details from you, we’ll be glad to review your situation and do our best to assist.
Kind regards,
AnyDesk Support
Such a bad bad experience, a price increase from £154.80 to £315.36 and I cannot cancel.
I so need to share my experience with something that happened yesterday with Anydesk.
I have been a loyal Customer with them now for a few years, and took on a SOLO account for £154.80 per annum, which allows a licence for up to 3 devices, 3 logins, and up to 100 managed devices for Unattended Access.
On a positive note, Anydesk has been quite reliable, and quite hassle free, compared to it's rivals.
Then yesterday, 4th September 2025, I was informed by email that my annual subscription was going up from £154.80 to an extortionate and ridiculous £262.80+VAT (£315.36p), that is more than double, and their reason is "costs"??
So as my current subscription expires on Sept 19th 2025, I decided to quickly cancel the next subscription, as no one in their right mind should
even be allowed to double a subscription for no real valid reason.
Suffice to say, when I tried to cancel my subscription on the Anydesk website, it said "you cannot cancel, we need 31 days advance notice"
of cancellation request before renewal.
(I have all the screenshots etc to prove all of this).
I rung my bank, and asked them to cancel all future subscriptions from Anydesk, due to the extortionate and unjustified price increase of more than double. The bank were unable to, as the money will be
taken by Anydesk from my 16 digit bank card number.
Anydesk have thought of everything to make sure that I cannot cancel the next DOUBLED subscription, for a service I hardly even used that
much. Let me remind you again, from £154.80 for the last few years to £315.36 from Sept 19th for the same thing for 12 months.
I emailed and contacted Anydesk several times, they have ignored my messages, and I am wanting now to warn others, do not be scammed by this Company, the only word I can think of is "scam", as no one should ever be allowed to put a subscription up by more than double, and then NOT allow you to cancel.
I do hope that this message reaches all future Customers thinking of doing the same as me, and I hope this helps a little.
9 April 2025
Unprompted review
Stable connections and friendly support
I've been using AnyDesk for a few years to stay connected to my devices when traveling for work. It's easy to use, responsive and stable. The support team is also great, they respond promptly when I reach out with issues and I like that they have options for chat support and phone support beyond the normal ticket submissions. I'd highly recommend giving them a try.
27 August 2025
Unprompted review
Reply from AnyDesk
Hello Ryan,
Thank you for sharing your experience! We’re delighted to hear that AnyDesk has been a reliable solution for you while traveling, and that our Support team has been able to assist you promptly through the channels that work best for you.
We truly appreciate your recommendation and your continued trust in us. Feedback like yours motivates us to keep improving and delivering the best possible experience.
Kind regards,
AnyDesk
Terrible.
Terrible.
As a small company we used to buy Anydesk on a regular basis for 2 years. Our Team of 4 engineers used to parallely work on multiple systems.
Recenly we renewed the same licence, but suddenly our engineers couldnt work on it parallely.. They said parallel connection requries addn purchase and it was due to some issue with their servers we were able to use it. Okay, we understand but shouldnt you reach out to us regrading the same? Instead of trying to sell your licences. Never going back
1 September 2025
Unprompted review
Reply from AnyDesk
Hello Sree,
Thank you for reaching out. We’re sorry to hear that your recent renewal experience did not meet your expectations.
We recently identified and resolved an issue affecting the enforcement of connection restrictions on certain licenses. As part of this process, notifications were sent to affected users to inform them of the correction, which would take effect at the time of renewal.
We sincerely apologize for any confusion and for the lack of timely notification. We will investigate why you may not have received this communication, and we've sent you a request for more information. We value your continued partnership and look forward to resolving this matter to your satisfaction.
Kind regards,
AnyDesk Support
AnyDesk remote technicians…
Twice Used AnyDesk remote technicians to rectify access to certain apps and subscriptions, was scammed out of over $2500 and PayPal costs during both occasions with false promises and product. A Microsoft and “web root” subscription which expired recently. Very disappointed.
I strongly recommend not using this company.
27 August 2025
Unprompted review
Reply from AnyDesk
Hello Peter,
AnyDesk does not provide any services, we are explicitly a software company that sells a remote desktop software. From what you've described, it appears you were the victim of a scam campaign. We're very sorry to hear about your experience and understand how upsetting and frustrating it must have been to be targeted by scammers misusing AnyDesk. At AnyDesk, we strongly condemn the exploitative use of our software and are fully committed to identifying and taking action against abuse whenever it occurs.
To be clear, AnyDesk is not involved in these scams, and we do not tolerate any misuse of our platform. The security of an AnyDesk connection is one of the core pillars of our software. We adhere to current industry standards for encrypting connections and protecting user credentials. However, one element we cannot control is the human interaction involved in accepting a connection from an unknown source.
Users have the option to accept or reject each connection request, and we display clear indicators when a request is coming from an unlicensed device to help users recognize potentially suspicious activity. Unfortunately, scammers often impersonate legitimate organizations—such as PayPal, Microsoft, or Amazon—in an attempt to deceive people into granting access. This is something we take very seriously.
To assist us in investigating this incident, we encourage you to contact our team directly. Please email abuse@anydesk.com with any available details, including the AnyDesk ID of your device and any other relevant information.
If you believe you’ve been a victim of fraud, we also recommend the following steps:
Change passwords for any accounts that may have been compromised.
Contact your bank or financial institution if financial data may have been shared.
File a report with your local law enforcement agency—we can only share user data with authorized authorities.
Send the incident details to us so we can take internal action and help prevent further abuse.
Uninstall AnyDesk from the affected device once these steps are complete. If necessary, consult a trusted technician to scan for malware or other security issues.
We are continuously enhancing our abuse prevention systems and security practices to protect users globally. Your feedback is invaluable to this effort, and we thank you for bringing it to our attention.
Kind regards,
AnyDesk Support.
No longer usable, because of greed and stupidity!
The added 1000 second timer when they (falsely) accuse you of professional use is just ridiculous.
Before that it was a great software, now it is ruined.
Given there is RustDesk now, which is free and open-source, the obvious choice is to uninstall this and use RustDesk.
8 August 2025
Unprompted review
Reply from AnyDesk
Hello Michael,
Thank you for sharing your feedback. We truly value the input of our users and customers, as it helps us continue improving our software.
The timer and message you encountered are not meant as an accusation, but rather an indication that your usage patterns may have suggested professional rather than personal use. That said, we’ll be happy to add your AnyDesk ID to the personal-use whitelist. We’ve sent you a request for some additional details to assist with this, and we look forward to resolving the matter for you.
Kind regards,
AnyDesk
I never used anydesk before and when I…
I never used anydesk before and when I tried I have timer 2000 secs to allow me to use connection which is 2 min and again 2000 secs timer.
Bulshit i will never buy it for 250 eur month.
1 August 2025
Unprompted review
Reply from AnyDesk
Hello Plamen,
If you're using AnyDesk for personal use and getting a delay, we would be happy to add your account to the personal-use whitelist. We’ve requested a bit more information from you so we can assist further.
Kind regards,
AnyDesk
The worst experience in my life
Had the worst experience with an online service and customer service in my life. They make sure you have a hard time cancelling your subscription. I was refused a refund even though I made a cancellation request exactly 30 days before the subscription renewal (immediately after receiving a notification about the upcoming renewal). The cancellation button on their website was not working. Customer support have never responded to my requests.
I have never been more disappointed from a service in my life. The business is not ethical and uses shady practices to charge you for a service you have clearly stated you don't want to use.
20 June 2025
Unprompted review
Reply from AnyDesk
Hello Kaloyan,
Hello,
We're sorry to hear that your recent experience with our Support team did not meet your expectations.
To ensure transparency, we send renewal notifications 90, 45, and 30 days prior to the renewal date, giving customers ample time to disable the auto-renew option if they choose to do so. After the 30-day notice, the option to turn off auto-renew is automatically disabled, which is likely what you encountered.
We've sent you a request for more information so we can investigate this issue further.
Kind regards,
AnyDesk Support
So I need to pay almost 23€ a month
So I need to pay almost 23€ a month, because I've connected to my son's computer to help him over 30 times in the past 8 weeks?
That's ridiculous.
Find a better piece of software, people.
23 July 2025
Unprompted review
Reply from AnyDesk
Hello,
AnyDesk is free to use for personal purposes, such as connecting with your son to provide assistance. If you are being prompted to purchase a license, we’d be happy to add your account to the personal-use whitelist. We’ve requested a bit more information from you so we can assist further.
Kind regards,
Extremely Disappointed – Misleading Renewal & No Transparency
We’ve been loyal users of AnyDesk for around 3 years, using a single license shared within our team to monitor and connect with over 10 staff members — all working perfectly under the previous plan for around $370/year.
However, after our license expired on June 5, 2025, I renewed as usual, assuming everything would work the same. To my surprise, we could no longer connect to more than one person at a time. Shortly after, I received an email from AnyDesk informing us they had changed their plan — without prior notice — and our license no longer includes multi-user connections.
When I asked about upgrading to continue using it the way we always have, the quote given was nearly $4,000, which is outrageous compared to what we previously paid. Even worse, they refused to refund our renewal, citing a policy that cancellations must be submitted a month before — but how could we have known about these major changes in advance if they never informed us?
This feels incredibly deceptive. We paid for a service expecting the same functionality, but the terms were silently changed. There's no fair warning, no grace period, and no flexibility in resolution. This is unacceptable business practice, especially for loyal long-term users.
Unless they resolve this, we will be looking for alternative remote access tools — and I strongly advise others to think twice before subscribing.
13 June 2025
Unprompted review
Reply from AnyDesk
Hello Trafficbets Support,
Thank you for reaching out. We’re sorry to hear that your recent renewal experience did not meet your expectations.
We recently identified and resolved an issue affecting the enforcement of connection restrictions on certain licenses. As part of this process, notifications were sent to affected users to inform them of the correction, which would take effect at the time of renewal. We’re currently investigating why you may not have received this communication.
To clarify, the license you've held over the past few years has always permitted a single outgoing connection at a time unless additional connections were purchased. This license condition has not changed. However, due to the enforcement issue now corrected, the intended limitation is now being properly applied.
We sincerely apologize for any confusion and for the lack of timely notification. A member of our Loyalty and Growth team will be in touch shortly to discuss a resolution that works for you.
We value your continued partnership and look forward to resolving this matter to your satisfaction.
Kind regards,
AnyDesk Support
Anydesk makes it VERY Difficult to not Renew and raises thier proce evry yeat.
The product works well - but they make it almost impossible to cancel your subscription. You must cancel a FULL MONTH before the renewal date. I tried to cancel online 29 days before renewal and could not. I was referred to support and they confirmed I needed to cancel the renewal at least 30 days in advance. Not a good business practice. They also send out lots of unsolicited emails trying to get you to upgrade your license.
9 June 2025
Unprompted review
Reply from AnyDesk
Hello Billy,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the cancellation process was not to your satisfaction. The process is not intended to be difficult; rather, as outlined in our Terms & Conditions, a cancellation notice must be provided at least 30 days before the renewal date. As AnyDesk is a B2B SaaS company, this is a standard practice.
To help ensure transparency, renewal notifications are sent at 90, 45, and 30 days prior to renewal, giving customers time to decide whether they would like to continue. Additionally, there is an option to opt out of marketing emails at the bottom of each message. If you’d prefer, you can also let us know through a support ticket, and we’ll disable them on your behalf. We also welcome any additional feedback directly via ticket to ensure we can continuously improve our communication and practices.
We hope this clarifies the process, and we’d be glad to welcome you back in the future.
Kind regards,
AnyDesk
Using anydesk personal managing 2 pc in my house
I am waiting 1000 secunds to make connection with other pc on my network, in my house and i need to buy licence.
asked for licence reset, they sent me a link were i can reset my licence but there is no option were to click or do any thing with that
26 May 2025
Unprompted review
Reply from AnyDesk
Hello Aleksandar,
If you're using AnyDesk for personal use and getting a delay, we would be happy to add your account to the personal-use whitelist. We’ve requested a bit more information from you so we can assist further.
Kind regards,
AnyDesk
AnyDesk supports multiple platforms
AnyDesk supports multiple platforms, including Windows, macOS, Linux, Android, and iOS, which enhances its versatility. However, the free version is limited in features, particularly concerning unattended access. This is inconvenient for me
22 May 2025
Unprompted review
Reply from AnyDesk
Hello,
Thank you for sharing your feedback. We truly value the input of our users and customers, as it helps us continue improving our software.
Kind regards,
AnyDesk
Excessively Obtrusive Ads
AnyDesk started to spam ads after performing almost any action when attempting to remote in, or even during a remote session, such as hitting the Windows key. It's almost to the point of being unusable. First TeamViewer with the "commercial" account lockouts, and now AnyDesk making their software ad popup hell. Very dissappointing.
20 May 2025
Unprompted review
Reply from AnyDesk
Hello Matt,
We're sorry to hear that your experience with the free version of our application has been disappointing. The pop-up messages you are seeing are generated when the application detects usage patterns that are consistent with our professional users. You can reach out to the Support team at support@anydesk.com for additional help.
Kind regards,
AnyDesk Support
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