Anwyl Homes Reviews 

1,809
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient after-sales service, noting that technicians arrive on time, clean up afterwards, and act with utmost professionalism. Many people also appreciate the smooth buying process, excellent communication from the sales team, and how quickly minor maintenance tasks are resolved after moving in. However, some reviewers were not happy with build quality, mentioning poor finishing standards and disappointing service when dealing with property defects. A few individuals experienced frustrating communication issues and felt that certain structural problems were overlooked or downplayed by representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite,... See more

Service

Clients share positive opinions on service, highlighting that technicians are prompt, friendly, and... See more

Customer service

People report positive experiences with customer service, highlighting prompt, polite, and efficient support... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the build standards... See more

User experience

Consumers find user experience to be largely positive, highlighting a smooth and effortless buying journey... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Paul, Chris and Tony the Anwyl technicians visited to rectify a cracking floor in my home. They were friendly, courteous and respectful of the property. My wife and I had a meeting with a health visit... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(1,809)

501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work as ever

Had a visit from Chris Appleton today to complete paintwork on the staircase following earlier repairs. Polite, professional and respectful of property. Impeccable work as always by the customer care team. Thank you Chris.

1 April 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Nosam!

Rated 5 out of 5 stars

Chris’s feedback

Chris did an amazing job and is absolutely lovely. He finished the job quickly and properly☺️

31 March 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Emilia

Rated 5 out of 5 stars

From day one when we walked into sales…

From day one when we walked into sales office, the staff at Anwyl have been nothing but welcoming, patient (very), friendly and helpful. Deb and Sam made us feel at ease during the whole sales process and kept us updated right up to the eleventh hour, literally.
Our first meeting with Ian the site manager back in July when the house was a shell was a superb introduction to what we should expect. We've had a couple of new builds before but this house was the best we've seen at the build stage and the whole site looked impressive and clean.
Despite a very harrowing moving in date just before Christmas (not Anwyl's fault and indeed Deb was superb) we have had complete satisfaction from the site staff. Any issues and there have been a few, have been dealt with swiftly and satisfactory. Ian has ensured that if something needed to be done it has been and keeping us updated all the time.
We have found that everyone on site are prepared to go over and beyond to maintain customer satisfaction and these customers are indeed quite satisfied.

31 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Dave, thank you so much for taking the time to leave such a comprehensive review. We were really pleased to read how happy you are and how well the team have looked after you. Thanks again!

Rated 5 out of 5 stars

Absolutely brilliant.

Anwyl have been outstanding throughout the entire process, from viewing the show home to purchasing, moving in, and resolving any issues. Their team has been attentive, friendly, and incredibly helpful. They've made buying and moving into our first home a seamless experience, and I would highly recommend Anwyl to anyone looking for an stress-free and positive homebuying experience. We’re incredibly happy at Eagles Green.

26 March 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Scott, our team at Eagles Green really appreciate your comments. Thank you.

Rated 5 out of 5 stars

Great experience

We’ve had a great experience with Anwyl. Stacey and the team have been professional, helpful, and quick to arrange appointments to resolve snagging issues in a timely manner. The team who came to fix the issues did a very good job and completed the work to a high standard. We really appreciate their support and communication throughout.

30 March 2026
Unprompted review
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Reply from Anwyl Homes

Thank you for taking the time to leave this review, all our team work hard to provide a great service to our customers, so it's really rewarding when they receive this feedback. Thank you.

Rated 5 out of 5 stars

Chris

Chris - sealed, sanded and painted about sockets after electricians came and left a few bits about. Friendly , helpful and cleaned up fully after himself. 10/10

26 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Connor

Rated 5 out of 5 stars

The sales staff were excellent and…

The sales staff were excellent and looked after me throughout the whole process.
The house is well designed and lovely to live in.
Anwyl have exceeded my expectations.

26 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Carol, thank you for your review about your experience with Anwyl Homes, it is appreciated.

Rated 5 out of 5 stars

Lee has been fabulous addressing our…

Lee has been fabulous addressing our issues, going over and above what he was scheduled to do , dealing with other problems that had been left by other workers too. It’s so reassuring to have such a competent , knowledgeable person who goes out of his way to be of assistance . Thank you

25 March 2026
Unprompted review
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Reply from Anwyl Homes

Hi Carol, thank you for taking the time to leave this review for Lee!

Rated 5 out of 5 stars

Richard to the rescue again!

Richard Nelson has been a fantastic support since moving in. He has been to the house 3 times now to complete snag work and is scheduled to come back again to complete some follow up work. Richard is great, he just gets on with everything and keeps me updated. Always a pleasure when I am told Richard is completing snag work for me. Thanks 😊

24 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Suzanne, thank you for taking the time to leave this review for Richard!

Rated 5 out of 5 stars

Repair

Really lovely, friendly and professional fixed the original issue quickly and also did an additional repair while he was here so that someone else wouldn’t need to come out again. Really appreciated the extra help and the care he took. Would definitely recommend Paul Higham

24 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Amanda.

Rated 5 out of 5 stars

We have to say that Steph and Kelly at…

We have to say that Steph and Kelly at Priory Gardens were both fantastic. All queries answered promptly and efficiently without any hassle. Nothing was too much trouble and both had the patience to let us make a decision without force or pushing. We can’t praise them enough. Many thanks ladies.

30 June 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Denise, thank you for your review and your comments about our team at Priory Gardens. We wish you many more years of happiness in your New Anwyl Home.

Rated 1 out of 5 stars

Don’t Bother

We moved in, in September the house was filthy I could write my name in the dust, customer service after care do the bare minimum the site agent fobs you off until after the 4 week call, the finish is not great on a house that cost£400000

20 March 2026
Unprompted review
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Reply from Anwyl Homes

Hi Lee, we were really sorry to read this review. Having looked into your comments, there were no notes on your handover paperwork to record your home as being unclean? We can only apologise you are disappointed with your new home.

Rated 5 out of 5 stars

Technician Paul H was superb

Our technician Paul H was superb. Really polite, friendly and respectful of the property. Also signposted what he would be doing, offering me options and recommendations where appropriate. He also chatted through some general property maintenance tips, products he trusts etc. Top guy, a credit.to the team.

19 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Charles, Paul really appreciated your comments

Rated 5 out of 5 stars

The technician

The technician, Chris Appleton, arrived promptly and was extremely polite and professional. The work was carried out to a very high standard and we are very pleased with the outcome.

19 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Ian, thank you for taking the time to leave this review

Rated 5 out of 5 stars

Front door fixed

Paul arrived earlier than scheduled after a cancellation, he diagnosed the issue with my front door and got it fixed in a jiffy.
Great service, polite and professional friendly service.

19 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you Rob, glad to read how quickly we got your door sorted.

Rated 5 out of 5 stars

Thanks to Anwyl customer care.Mr…

Thanks to Anwyl customer care.Mr Richard Nelson ,anwyl customer care technician came and fixed the problem with dish washer door.He was very professional and gentle.Thank you Richard.

17 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Joseph

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