Anwyl Homes Reviews 

1,809
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient after-sales service, noting that technicians arrive on time, clean up afterwards, and act with utmost professionalism. Many people also appreciate the smooth buying process, excellent communication from the sales team, and how quickly minor maintenance tasks are resolved after moving in. However, some reviewers were not happy with build quality, mentioning poor finishing standards and disappointing service when dealing with property defects. A few individuals experienced frustrating communication issues and felt that certain structural problems were overlooked or downplayed by representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite,... See more

Service

Clients share positive opinions on service, highlighting that technicians are prompt, friendly, and... See more

Customer service

People report positive experiences with customer service, highlighting prompt, polite, and efficient support... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the build standards... See more

User experience

Consumers find user experience to be largely positive, highlighting a smooth and effortless buying journey... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Paul, Chris and Tony the Anwyl technicians visited to rectify a cracking floor in my home. They were friendly, courteous and respectful of the property. My wife and I had a meeting with a health visit... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(1,809)

501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fabulous job

What a fabulous job
Very conscientious worker
Excellent very happy with our new door fitted very professional
Extremely happy

11 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Susan

Rated 5 out of 5 stars

Excellent customer support

The customer support at the development site was excellent they were understanding and helpful and always polite. They strived to help you feel valued and ensure you had all the relevant information possible. Unfortunately I wasn't able to proceed with the final purchase from the Deva Green site but I cannot praise the Sales team enough and was particularly impressed by Linda's care and compassion at what was as difficult time for family reasons. Lovely houses completed to a high specification.

1 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Ruth, thank you for your review, sorry you decided not to proceed with purchasing with us and best of luck for the future.

Rated 5 out of 5 stars

Deva Green in Chester

Overall happy with the quality of work which was carried out by Shane and Matt.

13 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Pasnak, thank you for your review about our Deva Green team, Shane and Matt really appreciated it.

Rated 5 out of 5 stars

Stacey in Customer Service

Stacey in Customer Service, sorted the problem I was having with my new boiler system. Prompt response. Electrician visit. Sorted.
Excellent Customer Service.
Thank you Stacey.

6 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Julie, thank you for this review, really glad Stacey sorted your boiler so quickly.

Rated 5 out of 5 stars

We would buy another Anwyl home for sure!

Burscough Priory Gardens site - Reservation was an easy process to go through (complimentary biscuits and coffee were a great help whilst doing the paperwork!). We were kept up to date with the whole process throughout. Plenty of time to choose options with no pressure. House was built on time which really helped our personal schedule. Big thanks to Stephanie throughout the whole process for us, prompt email replies and regular phone updates when we needed. Having been in 6 months now, we would buy another Anwyl home for sure! Any small issues/defects were promptly revolved. Thank you to the site and office team :)

21 November 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Bethan, thank you for this review about Priory Gardens, glad to read how helpful the coffee and biscuits were! We hope we meet you as a customer in the future!

Rated 5 out of 5 stars

Very happy with Anwyl Properties

Very happy with Anwyl . Good communication, quick response, and the job was completed on time. Professional and reliable builders throughout.

1 December 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Lijo

Rated 5 out of 5 stars

Professional and courteous

Chris was really friendly and professional, he explained everything to me and gave a fantastic service

8 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you Linzi

Rated 5 out of 5 stars

Happy customers 😀

We are so happy with our new home and especially as it's fit for purpose to cater for my two sons and myself. In particular, my eldest who is disabled. We hope this is our forever home.

8 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Rebecca, thank you for your review, we wish you and your family many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Martin Woods

Martin Woods, our Assistant Site Manager, is always so professional and friendly and seems to really take pride and care in his role. He’s extremely reliable and always carries out to the letter exactly what he promises he will do. It’s very refreshing to have such quality service, which is always delivered with a smile. Thanks, Martin and the team. x

8 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Paula-Marie, thank you for your review about our Priory Gardens development, specifically Martin, our Site Manager. Martin really appreciated your comments, thank you.

Rated 5 out of 5 stars

Happy and comfortable.

I feel very happy and comfortable in my new home. Sarah and Jason helped me through the buying process with kindness and infinite patience. Elliot has been absolutely great sorting out the very minor problems I have encountered in the first four weeks. The house is well designed and easy to live in. I am extremely pleased. Being Welsh myself, I am delighted to be living in a property built by a Welsh company.

1 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Sue, thank you for taking the time to leave this review about your experience at our Dalton Fields development. Diolch!

Rated 5 out of 5 stars

We had Chris Appleton come to visit our…

We had Chris Appleton come to visit our home to repair seal Chris was so friendly and polite and respected our home , he was neat and tidy and his attention to detail is amazing such a friendly person and felt comfortable with him being in our home. Thank you so much for going out of your way.

5 May 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Charlie & Gem, Chris really appreciated this review.

Rated 5 out of 5 stars

Anwyl need more people like Lee

IMPORTANT this review is for Lee Ashworth the technician, NOT for Anwyl the company , as it would be zero otherwise .
Lee came out to do a couple of jobs . As always he was courteous , clearly knows his stuff and provides exemplary customer care . Anwyl need more people like him and need to look at their technicians as the example of good customer service . Thanks Lee ....

30 April 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Wendy, thanks again for this review about Lee, one of Customer Service team.

Rated 5 out of 5 stars

Repairs

Richard Nelson was very professional and helpful in resolving the issues I had at my property.

28 April 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Julie

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