Anwyl Homes Reviews 

1,808
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient after-sales service, noting that technicians arrive on time, clean up afterwards, and act with utmost professionalism. Many people also appreciate the smooth buying process, excellent communication from the sales team, and how quickly minor maintenance tasks are resolved after moving in. However, some reviewers were not happy with build quality, mentioning poor finishing standards and disappointing service when dealing with property defects. A few individuals experienced frustrating communication issues and felt that certain structural problems were overlooked or downplayed by representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite,... See more

Service

Clients share positive opinions on service, highlighting that technicians are prompt, friendly, and... See more

Customer service

People report positive experiences with customer service, highlighting prompt, polite, and efficient support... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the build standards... See more

User experience

Consumers find user experience to be largely positive, highlighting a smooth and effortless buying journey... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Paul, Chris and Tony the Anwyl technicians visited to rectify a cracking floor in my home. They were friendly, courteous and respectful of the property. My wife and I had a meeting with a health visit... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,808)

500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stairwell Repairs

Lee was very professional and arrived exactly when I was told he would. Nothing was too much trouble, job done to a 5* standard! Thanks Lee!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Tony Murray feedback

Tony turned up on time and did a really professional job on the repairs that needed doing. He is meticulous in his approach and I am very happy with the work he has done. Tony is also very personable, polite and friendly. It was a pleasure meeting him again. Thanks.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Our new house is great

Our new house is great. Well built and in a perfect location (Deva Green Chester)
Linda, Elizabeth and Nigel were so helpful. Nothing too much trouble, professional, knowledgable supportive and friendly.

Special thanks to Shane Crawford, the Site Manager. A credit to Anwyl. Very helpful.

Property. All good standard except perhaps paintwork which in places could be better.

Any issues ? Well the failure of some residents in Social Housing apartments to maintain front gardens is a disappointment. Mixing residents who have paid for expensive homes with those who have no interest in caring for their rented homes is I feel off putting to say the least. There should be a clause in the deeds requiring property/gardens to be maintained.

Alternatively design such homes without front gardens.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a visit today from Tony Murray…

I had a visit today from Tony Murray one of the skilled technicians who fixed my freezer door… I have to say he was very friendly,polite,put covers on his shoes before entry and fixed the door perfectly …. Not only that he cleaned up after himself though he made very little mess! A very pleasant experience… I’m very impressed! Thank you Anwyl and thank you Tony 👍🙏

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Chris Appleton from Anwyl

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way.
Chris was here a lot longer then Glynn and they have both done a very good job sorting out the leak and sorting the hole in our ceiling. Needs to be finished off but have done great so far 🙂

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Job

Amazing job as always
Clean friendly polite and very considerate
Always lovely to see him.
He always does the job so well

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good sales team,

Very good sales team,
Very pleasant site manager Ian and
Keith best ,once said the problems are solved immediately
We are very happy to have brought the new home with ANWYL
WE ARE Recommending TO OUR FRIENDS

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Purchased at house at Yr Helyg colwyn…

Purchased at house at Yr Helyg colwyn bay had water pressure iasues since moving in, welsh water claiming there is not enough pressure at the top of the estate and anwyl were advised not to build three story houses, twice a week for 3 years not been able to shower due to this

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service technician - chris

The anwyl technicians always provide a fantastic service and take pride in their work no matter how big or small the job is. Chris came round to fix a sticking letterbox and although he wasn’t here for long, he was so friendly and chatty and respected our property.
I’m leaving a 5 star review purely based on the job that Chris did for us. The anwyl technicians are the only positive part of our experience of dealing with anwyl since we moved into our house in September 2024.
We have a waterlogged garden that they refuse any responsibility for which is costing us an awful lot of money to try and sort ourselves. We also recently complained about damage to the road outside our house from anwyl delivering skips to our neighbour. Despite the tarmac clearly being churned up and damaged, they advised that it will “weather in”. I have no idea how the damage will miraculously repair itself so we are left looking at an eyesore whilst anwyl refuse to take any responsibility. It’s disappointing as buying a new house should be exciting but we have been left feeling very disheartened by the whole experience.

2 July 2026
Unprompted review

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