Anthony Betts Motor GroupReviews 

2,307
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the car buying process smooth and stress-free. Many highlight the excellent customer service and after-sales support, noting that their queries were answered and they felt valued. The overall service provided is frequently described as efficient and well-managed, with a focus on transparency and a no-pressure sales approach. Reviewers appreciate the user experience, including unhurried test drives and cars being well-prepared for pickup. However, some people were dissatisfied with inconsistent information and poor treatment, citing issues with car availability and conflicting excuses.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the outstanding and faultless experience from... See more

Product

Consumers express high satisfaction with the product, often describing vehicles as looking new and being... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

User experience

Clients share positive opinions on user experience, with many describing the car buying process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied

Rated 5 out of 5 stars

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience wa... See more

Company replied


Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Motor Vehicle Dealer
  4. Suzuki Dealer
  5. Used Car Dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,307)

335 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service from the salesman…

Very good service from the salesman Andrew Hobbs .. explained every step and very helpful

3 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

That's great to hear Lesley. Many thanks for both your business and the 5 Star Review, both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

WE WERE GIVEN A WARM WELCOME TO START.

WE WERE GIVEN A WARM WELCOME TO START.
We were told and advised about everything we needed to know, then were given a full evaluation of the inside of the car, including all the buttons for different parts of the car.

2 March 2026
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Reply from Anthony Betts Motor Group

That's great to hear Rosemary. Many thanks for both your business and the 5 Star Review, both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

I was welcomed on arrival and the whole…

I was welcomed on arrival and the whole process was very smooth. Ifty was extremely helpful throughout.

5 March 2026
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Reply from Anthony Betts Motor Group

That's great to hear Arthur. many thanks for both your business and the 5 Star Review, both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Faultless customer service

I cannot fault the service from this dealership. We actually sacrificed £4k on our trade in price just because Andrew Hobbs won us over with how easy he was to deal with. From the outset, we sensed how trustworthy they all were, which is a feeling we just didn’t get at the other dealership so we went with our gut and I’m so glad we did. We have only had the car for a couple of days so I can’t comment to much, but so far I can’t fault it. It was absolutely immaculate when we picked it up and they kindly gave it a fresh service and MOT even though it wasn’t due. Although it’s nowhere near where we live, I’ve a feeling we will remain loyal customers for years.

Special mention to Andrew for his honesty, attention to detail and fantastic manner. We literally only bought the car here because of Andrew. Also to the big boss Simon who is fascinating to watch. He’s like a bird constantly feathering the nest and getting stuck in with every single area. He clearly takes great pride in the dealership, which reassures you he also takes great pride in the cars he sells. Thank you team for being so patient with us and getting us the car we wanted at a great price and in fantastic condition.

4 March 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

I own an old car and do service at…

I own an old car and do service at Anthony Betts in Hemel Hempstead. Those are good people doing good work. My main point of contact is Martin. On multiple occasions proved to be dependable, accommodating and well organized. Certainly made a good impression of the business.

5 March 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review, both are greatly appreciated.

Rated 4 out of 5 stars

Great sales experience from this…

Great sales experience from this dealership. The sales guy, Piotr, was professional and honest. We were allowed to test drive the vehicle unsupervised and able to resolve the issues with the vehicle before purchase. Would recommend this garage.

14 June 2025
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the Review, both are greatly appreciated. Enjoy your new car.

Rated 4 out of 5 stars

great service and personable staff.

great service and personable staff.
everything carried out as requested on both our cars.

15 January 2026
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the Review, both are greatly appreciated.

Rated 5 out of 5 stars

the sales staff Piotr Grabarczyk was …

the sales staff Piotr Grabarczyk was so helpful he made the sale go through so easy nothing was too much trouble for him

25 February 2026
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review Rosemary, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Easy to book the Service for my car

Easy to book the Service for my car. Friendly and helpful. Car collected and returned. Washed and looking shiny! Everyone I deal will at Anthony Betts is friendly and helpful. A stress free experience. Thank you!! Liz

13 February 2026
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Reply from Anthony Betts Motor Group

Many thanks Liz for both your custom and the 5 Star Review. Both are much appreciated.

Rated 5 out of 5 stars

Friendly and informative communication

I picked up my new [to me] Suzuki S-Cross today and couldn't be happier with it...and the service received from start to finish.
The salesman Ifti Khan, was so helpful and informative - from the first time I was in touch with the showroom to today when I collected the car. I hadn't driven a manual car in a while, but he made sure I was comfortable with it - offering loads of helpful advice, before I drove the car home. The car itself is exactly as described - strong recommend of both the car and the Anthony Betts dealership.

24 February 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Lisa. Many thanks for your business and the 5 Star Review. Both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Andrew was brilliant

Very quick and easy, reassuring and made me feel comfortable, Andrew Hobbs was brilliant, and made it an easy process!

18 February 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Nick. Many thanks for your business and the 5 Star Review. Both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Martin & Andy were excellent throughout…

Martin & Andy were excellent throughout the booking from the moment I enquired to the moment I left.

I’d recommend anyone to use this Suzuki dealership.

20 February 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear David. Many thanks for both your custom and the 5 Star Review. Both are much appreciated.

Rated 5 out of 5 stars

I got a really good service by this…

I got a really good service by this dealer ship .
Ifti was very professional and kind regarding to my purchase to my new motor . Definetly recommend them

18 February 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks Zeck for your business and the 5 Star Review. Both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Nice Smooth Transaction

From my initial contact with Piotr to arrange a test drive until the point at which I picked up my new (used) car a week later everything could not have gone any more smoothly. He was very approachable, thoroughly professional, answered my questions ( and sought out confirmation if not 100% sure) and responded quickly to emails. I would not hesitate to recommend Anthony Betts on the basis of the service I received from Piotr.

17 February 2026
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Reply from Anthony Betts Motor Group

Great to hear Chris. Many thanks Emma for your business and the 5 Star Review, both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Reliable

Reliable , honest Good value

13 February 2026
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks Ian for both your custom and the 5 Star Review. Both are much appreciated.

Rated 5 out of 5 stars

Service for Suzuki

Excellent support and informative feedback.
Splendid.

16 February 2026
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Reply from Anthony Betts Motor Group

Many thanks Michael for both your custom and the 5 Star Review. Both are much appreciated.

Rated 5 out of 5 stars

Great Company

Picked my car up from home and brought it back fully serviced and even washed too. Always a great company to deal with, this is my third car from them.

17 February 2026
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Reply from Anthony Betts Motor Group

Many thanks for both your continued custom and the 5 Star Review. Both are much appreciated.

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