Anthony Betts Motor GroupReviews 

2,307
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the car buying process smooth and stress-free. Many highlight the excellent customer service and after-sales support, noting that their queries were answered and they felt valued. The overall service provided is frequently described as efficient and well-managed, with a focus on transparency and a no-pressure sales approach. Reviewers appreciate the user experience, including unhurried test drives and cars being well-prepared for pickup. However, some people were dissatisfied with inconsistent information and poor treatment, citing issues with car availability and conflicting excuses.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the outstanding and faultless experience from... See more

Product

Consumers express high satisfaction with the product, often describing vehicles as looking new and being... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

User experience

Clients share positive opinions on user experience, with many describing the car buying process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied

Rated 5 out of 5 stars

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience wa... See more

Company replied


Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Motor Vehicle Dealer
  4. Suzuki Dealer
  5. Used Car Dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

FIND OUT MORE

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,307)

335 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good experience

They had a good stock of vehicles available to test drive and booking was easy and straightforward. We were pleased with the service we got from Richard - everything was clearly explained with no surprises. We picked up the car in good condition and are enjoying our new motor.

4 April 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Once again it has been a pleasure to…

Once again it has been a pleasure to purchase my new Suzuki Swift from Anthony Betts. Ifti, who sold me the car is knowledgeable, friendly and helpful and I felt at all times during the sale that he understood what I need and like in my cars and helped to match me to a car that I am really happy to own. I have dealt with Anthony Betts for many years now. Their after-care service is great and I am always made to feel like I am a valued customer.

23 April 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear Mr Katherine. Many thanks for both your continued custom and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

New Vitara purchase

Ifti Khan made our purchase very straightforward and we are very grateful for all his help. We could not ask for more - this was our 4th new Suzuki from Anthony Betts.

22 April 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear Mr Atkinson. Many thanks for both your continued custom and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Vitara purchase

We had a great experience purchasing our Vitara today. Piotr was so helpful and polite, he made it a very smooth transaction. Highly recommend this dealership, will definitely be returning. Thank you again Piotr.

23 April 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear. Many thanks for your custom and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

It was nice and smooth transaction to…

It was nice and smooth transaction to purchase my 1st EV and Ifti Khan was helpful with answering all my questions. Great job.

8 April 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks Majid for your custom and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Helpful salesperson (Andrew Hobbs)

Helpful salesperson (Andrew Hobbs)
Very knowledgeable

15 April 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks Mr Clark for your custom and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Buying a car from Anthony Betts Hemel Hempstead

So, after purchasing an S Cross from this garage I thought it only fair to leave a review in relation to my dealings with them to allow others to make an informed decision when searching for their next car.

I was looking for a nearly new car with a boot that was capable to taking two large bread dogs and the option of purchasing a garage warranty. Having looked around several dealers in the Hemel Hempstead area and not found anything that matched our “check list” I came across Anthony Betts. Whilst walking around their forecourt I was joined by one of their salesmen, Ifti Khan, who asked me for my requirements in a car.

We walked through several cars and came across an S Cross, 24 months old in a colour I knew my wife would like as it was similar to her old car.

Ifti made it very easy for me to have a test drive there and then which was a big plus. After taking my wife back the same day to view the car we decided to purchase it outright.

As the car still had 12 months manufactures warranty we were also informed that if we purchased a service plan the car would be eligible for their 10 year extended warranty as long as the car was serviced by a main dealer. I have seen that type of warranty is proving more popular as it provides the car with a full manufactures warranty and this also included an MOT when it was required.

Buying the car was made easy in relation to agreeing a collection date and a very small cosmetic issue within the car was sorted straight away and prior to collection.

All in all I found it a stress free experience with no pushy sales staff - just a chap who knew the cars and was there to help the customer. A bonus is that the car does over 50 mpg being a mild hybrid so is a great saving on the last car we had.

I would definitely recommend this garage if you want an honest garage with the back up of a national network.

21 April 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks Andrew for both your business and the 5 Star Review. Both are greatly appreciated. Again many thanks and enjoy your new car.

Rated 5 out of 5 stars

Excellent

Friendly, easy & reliable

7 April 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks Jan for your custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff. Collection and drop was easy. Would highly recommend.

11 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

many thanks Emma for both your custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

Perfect Customer Service with no hard sell

We went to this garage by chance however the service we received from Robert was excellent, nothing was too much trouble. I told him what I was looking for and he helped us to find our perfect car. Test drive is just you not with anyone with you so you can really test the car and check it. On collection everything was smooth the car was immaculate. I couldn't recommend enough no hard sell just really helpful advice and suggestions. Thank you Robert we love our new car!

11 April 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

The company supports me with my annual …

The company supports me with my annual car service since 2021 and I appreciate their customer care services.
I receive the best treatment and I do not have any complaints.
My MOT is also done by Anthony Betts and so far I have not heard any issues with the car at all.

26 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks for your continued custom and the 5 Star Review, they are both very much appreciated.

Rated 5 out of 5 stars

Very efficient service

Very efficient service, had a text reminder that my service was due which is really helpful if you are a forgetful person like me. I pay a monthly service plan so never have to worry about finding that extra cash to have a service.
Customer service was great, very knowledgeable, nothings too much trouble. Car even got a clean nice touch!

17 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear Sara. Many thanks for your continued custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

SUZUKI eVITARA PURCHASE

From the initial phone call my wife and I were made to feel very welcome. Our Sales Consultant, Ifti Khan at Anthony Betts in Hemel, was very knowledgeable and nothing was too much trouble. There was no pressure to take any added 'extras'.

26 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear Brian. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 4 out of 5 stars

The experience


The experience was much like the previous visit. After requesting the clocks to be reset to b s time, yet again this was not carried out. I requested this to be done after being given the keys and finding out that the center dash clock had not been changed. Initially this could be done but a more capable person took the car back into the ,workshop and fixed it. Otherwise the service was satisfactory and well cleaned.

27 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Apologies about the clocks Richard. Many thanks for your custom and review. Both are much appreciated.

Rated 5 out of 5 stars

Good service and friendly guy

Friendly guy ( can't remember his name) very cheerful.

9 April 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review Mrs Ward. Both are much appreciated.

Rated 5 out of 5 stars

Excellent service provided by Anthony…

Excellent service provided by Anthony Betts, Hemel. Collected by car in the morning and once serviced and MOT's it was delivered back to my home in the afternoon. Would definitely recommend.

1 April 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear Mr Manders. Many thanks for your Custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

All went well.

26 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear Gill. Many thanks for your Custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly, always do a great job.

13 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear Kim. Many thanks for your continued custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

Honest and helpful service staff

Honest and helpful service staff and company. This dealer Worth coming to them all the way from London. Just need to invest more in the waiting area, a coffee machine would be very handy.

26 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review, both are greatly appreciated. Apologies that the coffee machine was not working, we do have a new one on order and due to be installed next week.

Rated 5 out of 5 stars

Good Service

Good communication. Easy to book. Friendly service. Kept informed of progress and expected costs. Excellent service on car and brake renewal. A nice clean car, oh and the coffee was good.

6 March 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Great to hear James. Many thanks for your custom and the 5 Star Review, both are greatly appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look