A decent priced annual multi trip travel insurance. My only complaint is not being able to change the renewal date by a week or so to make it more convenient for us. Other than that seems all okay.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I asked if my travel insurance policy for the previous year had been renewed and if it wasn’t if the could arrange renewing it; waited a couple days for an answer to my email and they said it had been... See more
Company replied
Easy process to obtain annual travel insurance at a really good price for required level of cover. Will definitely have again.
Company replied
As a renewal quote I found the experience very long winded. All my details should already be in your system so it should have been quite straightforward.
Company replied
Company details
Written by the company
AnnualTravelInsurance.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At AnnualTravelInsurance.com, you can choose between Multi-trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption, Cruise Cover and Excess Waiver.
Contact info
(IRE) Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN | (UK) 1, Neptune Court Vanguard Way, Cardiff, CF24 5PJ , United Kingdom
- (IRE) 0818 444555 | (UK) 0333 355 0266
- info@annualtravelinsurance.com
- annualtravelinsurance.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emailed the company to cancel the…
Emailed the company to cancel the auto-renewal which they ignored and have charged me the insurance. Been with them since 2007.
An update.
So since ATI said they will arrange refund, there has been no refund to my account plus they have sent an email from their complaints department without the mail-merge fields being incomplete/unfilled.
Very poor service, and maybe grateful that I hadn't had to make a claim against the policy.
7 May 2026
Reply from AnnualTravelInsurance.com
Hi Neil,
Your experience matters to us, and I’ll be reaching out to you shortly to follow up.
Kind regards,
Dominik
Annual travel insurance
I have used this company for many years and they are great to deal with, efficient and great customer service. The pricing is market competitive also
6 May 2026
Reply from AnnualTravelInsurance.com
Hi GIlly,
We truly appreciate your long-standing loyalty and kind words. We are so pleased to hear that you value our efficiency, customer service, and competitive pricing. Thank you for your wonderful feedback!
Kind regards,
Dominik
Very long wait on the phone
I haven’t just purchased a policy from you so not sure why I would get this email. However I did try calling for 2 days and the wait was unbelievably long. I requested call back but that didn’t happen so had to call the second day when I eventually got through.
1 May 2026
Reply from AnnualTravelInsurance.com
Hi Sarah,
We apologise for the email error and the long wait times you experienced when trying to reach us. We appreciate you bringing this to our attention. We'll investigate why the callback wasn't successful and work to improve our response times. Thank you for your feedback.
Kind regards,
Dominik
I didn’t ask for auto renewal and can’t contact yourselves. Ridiculous
I’ve been trying to cancel this auto renewal for weeks and it’s literally impossible to get in contact with yourselves. Really poor customer service and I dread to think if I actually had a claim to make. I’ll be contacting my bank to cancel this and report it as fraudulent.
6 May 2026
Reply from AnnualTravelInsurance.com
Hi Gary,
I’m sorry the service didn’t meet expectations — I’ll be in contact shortly to talk through this.
Kind regards,
Dominik
Reply from AnnualTravelInsurance.com
Hi Teresa,
We're happy to hear you found our online process quick and easy! Thank you for your feedback.
Kind regards,
Dominik
Reply from AnnualTravelInsurance.com
Hi Nuala
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
My 1 star for this company taking money…
My 1 star for this company taking money out of my account when I haven't taken out insurance for this year booked it for last year not this year
2 May 2026
Reply from AnnualTravelInsurance.com
Hi Jayne,
Your experience matters to us, and I’ll be reaching out to you shortly to follow up.
Kind regards,
Dominik
Prompt service delivery..
2 May 2026
Reply from AnnualTravelInsurance.com
Hi Steve,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us
Kind regards,
Dominik
Despite phoning to cancel the renewal…
Despite phoning to cancel the renewal well over a week ago - maybe even 2 - you have renewed and taken over £100 out of my bank account.
2 May 2026
Reply from AnnualTravelInsurance.com
Hi Rachel,
Please accept our apologies for your recent experience. I will reach out to you personally to discuss a suitable way forward.
Kind regards,
Dominik
Straight forward and honest quote,easy…
Straight forward and honest quote,easy fill questionaire,every aspect covered,done in no time 👏
2 May 2026
Reply from AnnualTravelInsurance.com
Hi Michael,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind Regards,
Victoria
Nightmare to cancel
Weasked to cancel this 3 weeks ago phone you 8 times after 30 min we prest # for a call back nothing but YOU STILL TAKE MONEY that was half my pension not happy going to be bad month the only reply is eamil terrible service NOT HAPPY plz refund my money
30 April 2026
Reply from AnnualTravelInsurance.com
Hi Carol,
We’re sorry for the inconvenience — I’ll be reaching out shortly to address your concerns.
Kind regards,
Dominik
Time saving
Yearly rate, one of payment for insurance annually, saves time looking about elsewhere and comparing
1 May 2026
Reply from AnnualTravelInsurance.com
Hi Darren,
We are so glad to hear that our annual payment option provides convenience and saves you time. Thank you for your positive feedback!
Kind regards,
Dominik
We asked not to auto renewal but took…
We asked not to auto renewal but took money anyway , still awaiting refund
28 April 2026
Reply from AnnualTravelInsurance.com
Hi Graeme,
I'm sorry to hear this happened. I’ll be reaching out to you directly to address the issue.
Kind regards,
Dominik
Was signed up for annual travel…
Was signed up for annual travel insurance, although cancelled a few days before it was due to be taken from my account.
The money was taken, anyway.
28 April 2026
Reply from AnnualTravelInsurance.com
Hi Joseph,
I’m glad I was able to speak with you over the phone. As mentioned during our call, we have successfully cancelled your policy, and the full refund has been issued. This should appear in your account within 3–5 working days.
If you need anything further, please feel free to get in touch.
Kind regards,
Rahul
Tried to call to give full details on…
Tried to call to give full details on medical conditions as they are not listed on the dropdown menu. The lady on the phone was barely understandable. We were just trying to be upfront with information and it turned into such a frustrating experience. Will not be using this service again.
28 April 2026
Unprompted review
Reply from AnnualTravelInsurance.com
We’re truly sorry to hear about your recent experience and the frustration it caused. Our aim is to make things as clear and straightforward as possible, especially when discussing important details like medical conditions.
We have requested your contact details through Trustpilot so we can get in touch and resolve this for you, but we haven’t received them yet. If you’re comfortable, please give us a call on +44 (0333) 355-0266. Our team will be happy to help you with your policy and make things right.
Thank you for sharing your feedback, it helps us improve our service.
Kind regards,
Dominik
I emailed on several occasions asking…
I emailed on several occasions asking why my premium had doubled, and that I would cancel if no satisfactory reason were given. To date I have had no response and they have taken the double premium anyway.
Will definitely cancel next time even if they are cheaper.
Terrible communication with customers.
25 April 2026
Reply from AnnualTravelInsurance.com
Dear Sean,
Thank you for your review, and we’re sorry to hear about the difficulties you’ve experienced.
We have sent you an email regarding your query, and we have also attempted to call you, but unfortunately we were not able to get through. If you could kindly reply to our email or let us know a suitable time to contact you, we will be happy to assist further.
As your policy is still within the 14‑day cooling‑off period, you are entitled to cancel it and receive a full refund. To proceed, we just need your confirmation that no claims have been made or are currently outstanding on the policy. Once we receive this, we can action the cancellation and issue the refund right away.
Thank you for your patience, and we look forward to resolving this for you.
Kind regads,
Rahul
Easy to find the right policy for the…
Easy to find the right policy for the family holiday.
24 April 2026
Reply from AnnualTravelInsurance.com
Hi Paul,
Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.
Kind Regards,
Victoria
Reply from AnnualTravelInsurance.com
Dear Tony,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from AnnualTravelInsurance.com
Hi Tara,
Thank you for your review — I’ll be following up with you personally.
Kind Regards,
Victoria
The price and service looks great
The price and service looks great compared to the rest on the market.
15 April 2026
Reply from AnnualTravelInsurance.com
Dear Andy,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.