Annetts Fine Furniture Reviews 

Excellent service, very knowledgeable, and helpful. In store,

In the showroom, Scott was extremely helpful and knowledgeable, offering advice on different types of mattresses, costings, and offers.

After the placement of the order, Debbie was extremely helpful, particularly as building work on my home overran and a later delivery was needed. This was no problem for Annetts to reorganise. A convenient delivery date was arranged.

The delivery team phoned when they were 30 minutes away from my property. On arrival they checked where the mattress was due to be installed, carried it upstairs, even taking their shoes off in my home. They were extremely respectable towards my property.

Extremely professional and helpful service throughout.

Harry was extremely helpful from the outset and his assistance in helping us choose a three piece suite was invaluable. He understood our needs and nothing was too much trouble. Highly professional.

Meeting Harry again he is down to earth, genuine good person, have been dealing with Annette fin furniture for years. It’s good to have a furniture show room that’s, trusted, Thank you

I helped my elderly parents purchase some new chairs and a sofa from the store in Hereford. We were helped by Gareth, who was more than patient, helpful and knowledgeable. Nothing was too much trouble and over two visits to the store he made everything so straightforward and manageable that my parents left very pleased. Gareth is an asset to the store and we would be grateful if you would pass on our thanks to him.

Right from the start our experience with Annette’s was great. Damien helped talk us through what we wanted in a sofa, we didn’t feel pushed into a sale just very informed and given lots advice. They were happy for us to pay in 5 instalments We were able to choose a delivery date & time that suited us. The delivery men were nice and cheerful. We will definitely be back to buy more furniture and another sofa for our snug room.

The salesman was polite, wasn't pushy, was knowledgeable and provided good advice in making our choice of sofa

Excellent service from the ordering to the delivery. The sales team were so helpful and the delivery team were efficient and polite and assembled the table to a high standard.
The ercol table is beautiful and the price is so reasonable.
Great service, thank you and I will definitely be ordering from you again in the future.

Whenever we need new furniture we always visit our local Annetts in the first instance. Whenever we have made a purchase we have always been very happy with the customer service, whether it be the sales team or delivery team.

From initial enquiry for swatches for sofas to ordering
over the phone it was an excellent process
Ordered on the phone and Harry made it an easy
experience .Decided which sofas , leg colours and cushions and he then phoned manufacturer for the price and delivery date .
Paid a small deposit and given a rough delivery date
Later received info and receipt in the post
We live in South west Wales so this was so easy and we were confident enough to order on the phone
Delivery was free to our home
Will use Annette’s next time we need new furniture

A great shop, quality products and a friendly efficient team!

I would have no hesitation in recommending buying from Annette’s in Hereford. A great experience from start to finish! My wife and I arrived later than intended (horrendous traffic), staff were taking the outdoor furniture in but Scott dealt with our purchase of sofas without hesitation and we weren’t rushed at all, He has kept us informed from purchase to delivery. The delivery guys also gave outstanding service, I was impressed that they removed their shoes. I have bought from Annette’s several times and I’m always pleased with the products and service.

I would highly recommend Annetts: they have a fantastic range of products to choose from, but what really sets them apart is the excellent customer service you receive from start to finish. A big thank you to Scott for helping me to decide and making my experience a positive one.

From masses of patience in the showroom to delivering our sofa was a smooth , efficient, friendly service. It was a once in a lifetime choice so we needed to get it right.
I would highly recommend this company nothing was too much trouble. Harry and Scott were excellent.

We were very impressed by the service and knowledge of your sales assistants and are looking forward to forward to having our sofas .Super friendly staff definitely recommend

Excellent all round service by all staff. Damian, true professional in sorting out problem with manufacturing delay and kept us updated. The divan bed and mattress recommended by Damian was just the ticket. Excellent quality, worth the wait. Many thanks. Recommended.

Rob and the team in Hereford were extremely friendly, knowledgeable and nothing was too much trouble. We ordered a cantilever parasol and a new ottoman bed with tempur mattress. We’ve just had Dan and Karl (or Carl) delivering the items and again a very friendly and proficient pair of guys. They ran us through the bits we needed to know after assembling everything. What a superb experience throughout. Can’t recommend them enough. Thankyou everyone. This is a company that knows how it should be done. ❤️❤️

Ordered a setee and 2 recliners arrived when promised everything from the purchase to the delivery was first class and the delivery team were so helpful put furniture exactly where we wanted it and fully explained how to operate the recliners wonderful company thoroughly recommend

Great customer service at a good level. Knowledgeable team and good to chat about our requirements rather than be told what we need.

We returned to Annetts having had excellent service 20 years beforehand when we’d bought our old sofas. We were not disappointed this time when we were looking for new, replacement ones.
Wanting to choose two Ercol sofas, we needed to decide which range best suited our requirements and was most comfortable. Throughout, Gareth was knowledgable, friendly and patient as we took our time deciding - three visits in total - and during the ordering process. He listened to our requirements, gave us useful, relevant information.
Furthermore, pricing was very competitive as our internet searches confirmed.
Between placing our order and the delivery, Gareth kept us fully informed.
The delivery process was also painless, as already reviewed, but there was a fault with the construction of one sofa. Again the service from Annetts was everything you’d hope for as they liaised efficiently with Ercol to organise a replacement, communicating fully with us about Ercol’s responses and about delivery.
Despite our initial disappointment that there was a problem with the manufacturing (not the fault of the store) we wouldn’t hesitate to recommend Annetts who have provided first rate service at every stage of this furniture experience.

Gareth attended to our needs expertly during our recent visits to Annetts. Very knowledgeable, patient and helpful without being at all pushy. Thank you