Ordered the Anker Laptop power bank 165W and it arrived relatively quickly. But after 3 months of use one of the inbuilt cables had connection issues and wasn’t charging properly. So I wrote an em... See more
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We are using the Anker Solix F3800 Plus to power our RV while we build our new house. Four full-sized solar panels charge the Anker, and I am so impressed with how fast it charges and how long it las... See more
For us, the C1000x is a very good compromise between portability and power/capacity. We’re trying it out around the house and can envision taking on a camping trip. We’ve also been charging it with up... See more
This review is for Anker sales, not the installation team. The purchase was easy and straightforward, but the installation company was not. They scheduled me three to four times and didn't show up. Th... See more
Company details
Written by the company
Anker is the global leader in charging technology. This includes wireless charging, car charging, and our best-selling portable and wall chargers. Anker is pioneering Power Delivery technology to charge phones, tablets, and laptops at unprecedented speeds.
Contact info
United Kingdom
- +49 (0) 69 9579 7960
- support@anker.com
- anker.com/eu-de
4.6
Excellent
2K reviews
Replied to 18% of negative reviews
Typically replies within 1 week
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great product
3 April 2025
Top Plug and Play einfach Top
2 April 2025
Quick delivery of a quality product
6 February 2025
Anker 5 year warranty really works .
Thank u Anker for flexible approach! Anker can ne trusted in terms of quality and/or warranty! :- )
12 November 2024
Reply from Anker
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
If possible, we hope can get the information to review your case and try to help you solve it well. Please feel free to contact us again at support@anker.com and hope can address your concerns.
Die Lieferung ist langsam
6 December 2024
Reply from Anker
Vielen Dank für die Mitteilung Ihrer Erfahrung. Ich möchte mich aufrichtig für die Unannehmlichkeiten entschuldigen, die durch den Versand entstanden sind.
Bitte zögern Sie nicht, uns über support@anker.com mit Ihren Bestellinformationen und Problemen zu kontaktieren. Wir werden Ihnen immer gerne weiterhelfen.
Orderer a power bank on 2/12 and still haven’t received it.
Orderer a power bank on 2/12 that I never received. I emailed them and they responded on 11/12 that there was an error on their system, and I should receive a shipping confirmation on the next 48 hours. 6 days later and still no confirmation. Unacceptable and scammy behavior on their end.
They offered a 10% discount (doesn’t even cover the hilarious shipping cost) but I won’t be needing it as I’m never ordering again. Please stay away from their scamming tactics and buy more reputable products.
2 December 2024
Unprompted review
Reply from Anker
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience caused by the shipping.
Please feel free to contact us via support@anker.com with your order information and problems. We will always be more than happy to help you.
I place an order on the 28.11
I place an order on the 28.11, I have sent about 10 emails since then to support, so far nothing, have been 13 days, if you dont count the weekends. My suggestion is, if you are lucky, you get what you pay for, if not, I will have to make a claim to my credit car company so I can get my money back. In my opinion Anker stole my money. Maybe they have a good product, but the customer service is a scam.
Ticket: TNX804394328
New support ticket after the request below: TND56626821
This is funny, I complaint that they don't answer any emails, and their request is send me a new one :)
Nothing happens since their bot replay to my review, stay away from their online store!
How I can get my money back? The email provided it's not working.
An update, got my money back today, 2 days after I made a complaint in the EU Online Dispute Resolution portal. I never got any emails or information or notice regarding the order or the refund, the customer service is non-existent in this brand.
28 November 2024
Unprompted review
Reply from Anker
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We are sorry to hear that you still not received your item.
Regret that unable to find your tickets without information. Please feel free to contact us again via support@anker.com with your order information and problems. We will always be more than happy to help you.
Pretty good products and fast delivery… BUT
Pretty good products and fast delivery time.
I ordered an Anker Everfrost and it was quite a hassle to get it delivered. They use UPS and they never deliver. Two days in a row I had to speak to UPS customer support to reschedule the delivery because the driver couldn't find my house, roadwork blocked it and many more excuses (and none of them are true). UPS always does this, so it's really annoying that they are partnering with Anker. It was too big for a pick-up station so I had to wait for them to deliver it...
The product itself is really cool (because it's a cooler haha), nice quality and materials. Only downside is that it arrived with a few scratches and paint errors which is annoying.
Overall good experience, but could be better.
21 June 2024
Unprompted review
Excuses and lack of Delivery to Ireland
The company literally delivers to every European country but Ireland. And when I contacted them for that reason, they invented dozen of excuses to say why not.
The worse is that those reasons are invented, and completely false.
And to provide a solution, they offer to buy in two websites and refund the difference, but the surprise is that none of them sell those items.
This customer service defines a company quite -and sadly- well…
P.S. the reply provided by the brand on the comments have taken us nowhere. The company has literally excluded Ireland because they have focused their production of 3pin plugs only for the UK, disregard that they are not EU anymore.
20 June 2024
Unprompted review
Reply from Anker
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
We do have a warehouse that can ship the item to Ireland and also an EU website should allow Ireland's people to place the order. There may be any misunderstanding here and we would love to help you solve it.
Please feel free to contact us via service@soundcore.com with your order information and problems. We will always be more than happy to help you.
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