I had a complaint so I sent an e-mail not really expecting a respons but this kind guy(I assume it's a guy), his name is Ashik. He helped me and in under 30 minutes we had finished our conversation. I... See more
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Animaker Inc., is the fastest-growing cloud-based video creation platform. It is the 'swiss army knife of creativity' for all video creators around the world. Provides cutting-edge features to help video creators with easy to create engaging video content in the form of live videos, full-length movies, explainer videos, 4K YouTube intros, and social media GIFs. Launched in 2014, Animaker today counts more than 4 million customers, ranging from startups to Fortune 500 companies.
Contact info
3260 Hillview Avenue, 94304, Palo Alto, United States
- help@animaker.com
- animaker.com
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Rufus and Samuel were excellent
Rufus and Samuel were excellent! They were patient and courteous. My problem was solved expeditiously.
Excellent services and quality of…
Excellent services and quality of animation always willing to help!
Animaker is easy to use and fun
Animaker is easy to use and fun. I used it for a school project where I di not want to be on the video, so this worked perfectly. The only thing I could not figure out was how to tab my bullet points when I was making lists.
Easy to learn!
After watching the provided tutorials, creating animations using Animaker was smooth and satisfying! Customer service was very prompt and helpful when I had questions!
The technical support from Ashik was…
The technical support from Ashik was timely and helpful
Sneaky charges
Sneaky charges! I feel scammed! I am very disappointed with my experience with Animaker. In the past, I had downloaded the program and used it once. Apparently I unknowingly opted for a subscription. Five days before the renewal of this subscription I didn’t realize I had, I received an email stating that 300 euros would be charged; however, this email went to my spam folder, so I didn’t see it. Despite never actively using their program, my subscription was unexpectedly renewed, and 300 euros were charged.
When I reached out on the day of the charge and explained that I was in the hospital with my father, who had just suffered a stroke, and therefore hadn’t checked my spam folder, the company showed absolutely no flexibility or goodwill. Their refusal to show understanding or offer any accommodation in this exceptional situation has left me with a very negative impression. I feel scammed!
Very happy with the support and…
Very happy with the support and guidance - the problem has been solved in a timely manner - thank you all for doing such a great job!
Easy navigation even for a starter user
I have a very great experience using it, it’s easy to navigate and I was able to create cool animation that are useful for my work even with the free version. It’s one of the best animation maker app out there. Kudos
to atantive his/her work
i have many experience to teach other people and how to help them we have to do team work when we do team work then our work is very easy
Review Us Before You Try Us? Questionable Tactics in Customer Service
I requested a free trial to see if this service would meet my needs before committing to a subscription. In response, they offered me a 4-day trial—but only if I left a review on three different sites before gaining access. Since I hadn't even used the product yet, they were essentially asking for a fake review. This approach left me questioning their priorities and credibility.
This is my first time using Animaker
This is my first time using Animaker, and I found it really user friendly and easy to pick up - no need to do any tutorials if you've worked with similar video editing apps before. The character selection and poses are excellent and the AI text to speech is very natural sounding! Love the wide variety of templates. My video will look super professional once I am done with it thanks to Animaker, and the cost is very reasonable compared to its competitors.
The website for animations is…Animaker!
The website for animations is incredibly efficient and user-friendly. The final animation turned out fantastic, and the customer support team was very helpful whenever I needed assistance. Highly recommend!
Quick Support, but Multiple Account Issues
Ever since I upgraded my Animaker plan, I’ve faced several frustrating issues—like the "Property" feature not working and being double charged because my previous plan wasn’t canceled automatically. These problems have been time-consuming and annoying. However, the support team, especially Ashik, has been very responsive, and I appreciate how quickly they reply each time.
Characters and their actions are good.
Fun and creative
Fun and creative. A great way to reach your audience! I love the many options and ease of use.
Great support with minor issues
Great support with minor issues - managed fantastically by Ashik. Friendly and efficient!
I love the program.
Efficient,Quick and Patient :)
The support team is quick and efficient to help regardless of the time of day. They troubleshoot with me, never get impatient and don't give up till my ticket is resolved. The program itself is my favorite program of ALL to work on.
Animaker Helpdesk experience with Giftson was great.
Had a great help desk experience with Giftson.
Excellent help with video sharing problem
I had a question about sharing video editing access with a colleague. Giftson helped as much as possible via chat, then offered to do a call. On the call, Giftson helped me solve the issue quickly in a friendly manner.
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