Animaker Inc. Reviews 

644
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated support team for providing prompt assistance, showing incredible patience, and helping resolve technical problems during urgent deadlines. People also find the platform extremely intuitive and easy to navigate, stating that the clean interface makes creating engaging animations and educational videos effortless. However, some customers also noted notable frustrations regarding limited digital assets, the absolute lack of a free trial before subscribing, and strict refund policies. Other reviewers mentioned that unexpected resolution restrictions and tier-throttled system limitations rendered certain features completely unusable for their professional video editing projects.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface, helpful... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick response times and... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with their helpfulness and... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers praise it as a fantastic tool... See more

Application

People report high satisfaction with the application, praising its helpful tools for video editing, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complaint so I sent an e-mail not really expecting a respons but this kind guy(I assume it's a guy), his name is Ashik. He helped me and in under 30 minutes we had finished our conversation. I... See more

Rated 5 out of 5 stars

I honestly can’t express how grateful I am to the Animaker team! I reached out super last minute because I needed my animation downloaded for a uni assignment, and they were so kind and understanding.... See more

Rated 5 out of 5 stars

The customer service has been amazing! I was having difficulty using the program then I got support and now I am able to make animated videos. Thank you to all the team, especially Mithun!

Rated 5 out of 5 stars

A tool that will make your life easier, personal and professional. Build beyond your dreams!! I am now discovering it in more details, and I will come with more feedback. Excellent support online,... See more


Company details

  1. Software Company

Written by the company

Animaker Inc., is the fastest-growing cloud-based video creation platform. It is the 'swiss army knife of creativity' for all video creators around the world. Provides cutting-edge features to help video creators with easy to create engaging video content in the form of live videos, full-length movies, explainer videos, 4K YouTube intros, and social media GIFs. Launched in 2014, Animaker today counts more than 4 million customers, ranging from startups to Fortune 500 companies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(644)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Animaker is easy to use and fun

Animaker is easy to use and fun. I used it for a school project where I di not want to be on the video, so this worked perfectly. The only thing I could not figure out was how to tab my bullet points when I was making lists.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy to learn!

After watching the provided tutorials, creating animations using Animaker was smooth and satisfying! Customer service was very prompt and helpful when I had questions!

14 November 2024
Unprompted review
Rated 1 out of 5 stars

Sneaky charges

Sneaky charges! I feel scammed! I am very disappointed with my experience with Animaker. In the past, I had downloaded the program and used it once. Apparently I unknowingly opted for a subscription. Five days before the renewal of this subscription I didn’t realize I had, I received an email stating that 300 euros would be charged; however, this email went to my spam folder, so I didn’t see it. Despite never actively using their program, my subscription was unexpectedly renewed, and 300 euros were charged.

When I reached out on the day of the charge and explained that I was in the hospital with my father, who had just suffered a stroke, and therefore hadn’t checked my spam folder, the company showed absolutely no flexibility or goodwill. Their refusal to show understanding or offer any accommodation in this exceptional situation has left me with a very negative impression. I feel scammed!

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Review Us Before You Try Us? Questionable Tactics in Customer Service

I requested a free trial to see if this service would meet my needs before committing to a subscription. In response, they offered me a 4-day trial—but only if I left a review on three different sites before gaining access. Since I hadn't even used the product yet, they were essentially asking for a fake review. This approach left me questioning their priorities and credibility.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

This is my first time using Animaker

This is my first time using Animaker, and I found it really user friendly and easy to pick up - no need to do any tutorials if you've worked with similar video editing apps before. The character selection and poses are excellent and the AI text to speech is very natural sounding! Love the wide variety of templates. My video will look super professional once I am done with it thanks to Animaker, and the cost is very reasonable compared to its competitors.

1 November 2024
Unprompted review
Rated 3 out of 5 stars

Quick Support, but Multiple Account Issues

Ever since I upgraded my Animaker plan, I’ve faced several frustrating issues—like the "Property" feature not working and being double charged because my previous plan wasn’t canceled automatically. These problems have been time-consuming and annoying. However, the support team, especially Ashik, has been very responsive, and I appreciate how quickly they reply each time.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Efficient,Quick and Patient :)

The support team is quick and efficient to help regardless of the time of day. They troubleshoot with me, never get impatient and don't give up till my ticket is resolved. The program itself is my favorite program of ALL to work on.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent help with video sharing problem

I had a question about sharing video editing access with a colleague. Giftson helped as much as possible via chat, then offered to do a call. On the call, Giftson helped me solve the issue quickly in a friendly manner.

9 October 2024
Unprompted review

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