Animaker Inc. Reviews 

644
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated support team for providing prompt assistance, showing incredible patience, and helping resolve technical problems during urgent deadlines. People also find the platform extremely intuitive and easy to navigate, stating that the clean interface makes creating engaging animations and educational videos effortless. However, some customers also noted notable frustrations regarding limited digital assets, the absolute lack of a free trial before subscribing, and strict refund policies. Other reviewers mentioned that unexpected resolution restrictions and tier-throttled system limitations rendered certain features completely unusable for their professional video editing projects.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface, helpful... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick response times and... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with their helpfulness and... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers praise it as a fantastic tool... See more

Application

People report high satisfaction with the application, praising its helpful tools for video editing, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complaint so I sent an e-mail not really expecting a respons but this kind guy(I assume it's a guy), his name is Ashik. He helped me and in under 30 minutes we had finished our conversation. I... See more

Rated 5 out of 5 stars

I honestly can’t express how grateful I am to the Animaker team! I reached out super last minute because I needed my animation downloaded for a uni assignment, and they were so kind and understanding.... See more

Rated 5 out of 5 stars

The customer service has been amazing! I was having difficulty using the program then I got support and now I am able to make animated videos. Thank you to all the team, especially Mithun!

Rated 5 out of 5 stars

A tool that will make your life easier, personal and professional. Build beyond your dreams!! I am now discovering it in more details, and I will come with more feedback. Excellent support online,... See more


Company details

  1. Software Company

Written by the company

Animaker Inc., is the fastest-growing cloud-based video creation platform. It is the 'swiss army knife of creativity' for all video creators around the world. Provides cutting-edge features to help video creators with easy to create engaging video content in the form of live videos, full-length movies, explainer videos, 4K YouTube intros, and social media GIFs. Launched in 2014, Animaker today counts more than 4 million customers, ranging from startups to Fortune 500 companies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(644)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer service has been amazing

The customer service has been amazing! I was having difficulty using the program then I got support and now I am able to make animated videos. Thank you to all the team, especially Mithun!

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Animaker

Fantastic experience with Animaker! The platform is incredibly intuitive, making it easy for someone like me to create professional-quality animations without needing advanced design skills. Whenever I've had a question, the customer service team has been quick to respond and genuinely helpful. They clearly put a lot of effort into keeping the product user-friendly and feature-rich. Highly recommend to any business or individual looking for a reliable video creation tool.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

I experienced an issue where video…

I experienced an issue where video elements had disappeared from my projects, which meant I might have had to recreate all of my existing videos from scratch.

After contacting Animaker Support, I received a very quick response. Rufus reached out to me personally to better understand the issue, offered temporary solutions while investigating the situation with the relevant partners, and explored alternative ways to resolve it.

By the very next day, all of my video projects were working properly again, and all of the missing video elements had been restored.

I am extremely grateful to Rufus for his fast, professional, and effective support. His prompt response and dedication to resolving the issue saved me a significant amount of time and effort. Thank you for the excellent customer service!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Animaker's customer support. Mithun took the time to understand my specific use case for creating technical training videos and guided me through the process in a personal demo session.

He was friendly, patient and explained the platform clearly. We were able to work with my own prompt and discuss how Animaker could be used for technical training content.

The session was very helpful and gave me a much better understanding of the possibilities of Animaker. Thank you, Mithun, for your time and great support!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience! The team was friendly, helpful, and professional throughout the entire process. I really appreciated their excellent customer service and would highly recommend them.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Mithun was amazing

Mithun was amazing. He really helped me download my video since it was my first time using the app. I really appreciate it because it was a big part of my grade.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience so far

I’ve had a great experience so far! They are very responsive. Their Ai tools improve each time I use them, and they do a very good job generating videos and creating audio content.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Animaker, to create your thoughts.

Very easy to use platform for anyone without editing skills, very good graphics, voices, and great selection of characters to use.
Easy to use Ai video generate giving plenty of options to edit.
Highly recommend this to anyone who wishes to start creating.

5 August 2026
Unprompted review
Rated 4 out of 5 stars

The video creation is not as easy as it…

The video creation is not as easy as it looks. I had to rely on the team to fix the issue with my promo video. I couldn't find enough info on the site to do it on my own. In the end, the video came out great.

5 August 2026
Unprompted review

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