Animaker Inc. Reviews 

644
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated support team for providing prompt assistance, showing incredible patience, and helping resolve technical problems during urgent deadlines. People also find the platform extremely intuitive and easy to navigate, stating that the clean interface makes creating engaging animations and educational videos effortless. However, some customers also noted notable frustrations regarding limited digital assets, the absolute lack of a free trial before subscribing, and strict refund policies. Other reviewers mentioned that unexpected resolution restrictions and tier-throttled system limitations rendered certain features completely unusable for their professional video editing projects.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface, helpful... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick response times and... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with their helpfulness and... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers praise it as a fantastic tool... See more

Application

People report high satisfaction with the application, praising its helpful tools for video editing, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complaint so I sent an e-mail not really expecting a respons but this kind guy(I assume it's a guy), his name is Ashik. He helped me and in under 30 minutes we had finished our conversation. I... See more

Rated 5 out of 5 stars

I honestly can’t express how grateful I am to the Animaker team! I reached out super last minute because I needed my animation downloaded for a uni assignment, and they were so kind and understanding.... See more

Rated 5 out of 5 stars

The customer service has been amazing! I was having difficulty using the program then I got support and now I am able to make animated videos. Thank you to all the team, especially Mithun!

Rated 5 out of 5 stars

A tool that will make your life easier, personal and professional. Build beyond your dreams!! I am now discovering it in more details, and I will come with more feedback. Excellent support online,... See more


Company details

  1. Software Company

Written by the company

Animaker Inc., is the fastest-growing cloud-based video creation platform. It is the 'swiss army knife of creativity' for all video creators around the world. Provides cutting-edge features to help video creators with easy to create engaging video content in the form of live videos, full-length movies, explainer videos, 4K YouTube intros, and social media GIFs. Launched in 2014, Animaker today counts more than 4 million customers, ranging from startups to Fortune 500 companies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(644)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support & great product

I recently contacted the support team with an issue, and they resolved it quickly and professionally. What made my experience great was their responsiveness and dedication to making sure everything was working. Keep up the excellent customer support and the great work on making Animaker such an excellent tool. Thank you!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great animation tool with excellent support

I've had a great overall experience using Animaker. The platform is easy to use, and I really like the exciting new AI-powered features that are being added. They make creating videos faster and more enjoyable.

One of the standout aspects is the excellent support from the IT/customer support team. They're responsive, helpful, and quick to resolve any issues, which makes a big difference.

Video rendering speed could be improved and I'd also love to see a wider variety of character actions and animations to make videos even more dynamic.

Overall, it's a fantastic platform that's continually improving, and I'd definitely recommend it to anyone looking for an easy-to-use animation and video creation tool.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Animaker Enhances Educational Video Design

Animaker is a perfect platform supporting novices to create engaging animated videos for educational or marketing purposes. Recently I had the opportunity to explore the app while designing an instructional video for a professional development course. As an educator seeking to improve my instructional game through the use of AI tools, I found Animaker to be just what I needed. The application provides a one-stop-shop with all the tools needed for animated video design including characters, landscapes, music, AI voice overs, text features and more. I love the video I designed and believe the animated video story will engage my students in learning an otherwise boring literary lesson. A couple difficulties included struggling to guide the AI voiceover to emphasize certain words and struggling to turn down the background music volume. However, these issues may be limitations of the free version of the program. My best wish would be for an option to purchase the Starter Package at $25.00 per month (rather than paying the annual fee up front) to help me affordably try out the program to see if it is worth the investment.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick Help, Looking Forward to Testing It Out

Reached out to customer service about the Gen AI video feature and got a quick, helpful response. It's only available on the premium plan, but they offered a 7-day free trial to test it out. Good support experience so far. Will update after I try the feature.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support!

Excellent customer support!

I had an issue where Japanese text appeared as broken characters in my exported video. The support team (special thanks to Bala and Rufus!) responded very quickly and kept me updated at every step. They escalated the issue to their team and fixed it perfectly. The Japanese text now displays correctly.

What impressed me most was their politeness, quick response time, and the clear progress updates throughout the process. It's rare to find such thoughtful and reliable support. I'm very satisfied and will continue using Animaker for my video projects. Highly recommended!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I loved the experience

I loved the experience. I did not know Animaker. It is very easy and intuitive to navigate the plataform. And I could very easily clear up all doubts through tutorials - no extra help needed.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't support digital accessibility

Doesn't support digital accessibility. Content generated by AIs doesn't meet WCAG even when explicitly instructed to.
This renders the product useless for government or most businesses which are legally bound to produce accessible content.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with Animaker

I am very satisfied with Animaker. The platform offers a variety of tools that simplify the process of creating animated videos. With a user-friendly interface, I was able to produce interesting videos without requiring in-depth technical skills.

The quality of the animations produced was also very satisfactory, and the selection of templates available helped speed up the creative process. I also appreciated the responsive customer support, which was always ready to help with any questions or problems.

Overall, Animaker met all my expectations and I would definitely recommend it to friends and colleagues who want to create animated videos easily and effectively.

26 June 2026
Unprompted review

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