Andskyebike Reviews 161

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's quality and performance, often highlighting its power and ability to handle various terrains. The delivery service is frequently praised for its speed and efficiency, with many noting prompt arrivals and well-packaged items. Additionally, the customer service receives consistent acclaim for being excellent, helpful, and communicative, often going above and beyond to assist with inquiries and issues. However, some customers also noted minor issues such as missing parts upon delivery or accessories not fitting perfectly. A few other people also felt that the advertised range or speed was not entirely accurate, and some experienced damage to their product during shipping or received items that required self-assembly for repairs.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing high satisfaction with the bikes'... See more

Quality

Consumers find quality to be positive, with many reviewers describing the bikes as well-built, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Service

Clients share positive opinions on service, with many reviewers highlighting prompt and exceptional customer... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery with a minor mounting part missing. Prompt delivery of missing part and friendly customer service. Bike has lots of power and the dual motors make it a remarkable climber for a heavy bi... See more

Rated 5 out of 5 stars

Canadian customer. Purchase was a breeze. Email confirming payment and shipping label created. Shipped in three days from Toronto to a northern address. No surprise fees when shipping arrived! Over... See more

Rated 5 out of 5 stars

The bike was so easy to get up and running. The fat tires have not gone flat even though I went in areas that before had given me plenty of flats. The torque is incredible and impressive. The bike is... See more

Rated 5 out of 5 stars

Very fast shipping, the only drawback was the signature required overrode a note to the carrier that is was ok to drop on my front step. So the bike was held hostage for an extra day. Then I had to... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Written by the company

Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The bike actually went together very…

The bike actually went together very easy. It does take some common sense but take your time and think it through and you will be very pleased with it. The hardest part for me was getting the battery off. I was shocked at the size.it is not a toy. I am very pleased with this bike.

3 December 2025
Rated 5 out of 5 stars

It’s a good bike

It’s a good bike. I also own a Wallke pro max and this bike out of the box was way more comfortable that my pro max. Over all impressed with the bike. It looks nice too. Some bikes look nerdy, but this one turns heads. Please keep the blue color scheme it is a nice blue

29 November 2025
Rated 3 out of 5 stars

I got my replacement parts

I received my items as described.

Great customer service

20 November 2025
Andskyebike logo

Reply from Andskyebike

You can check the tracking information for your package, and we will also assist you with any issues.

Rated 5 out of 5 stars

Received my apex50 and was astonished…

Received my apex50 and was astonished at the size and weight of the box, I have never seen anything that was packed in such a way to protect everything possible 5🌟my god is that box heavy, unpacked and laid everything out then watched a u tube video of the assembly of the bike which was brilliant as you can go through each stage and pause etc the look and feel of the bike seems very well made and robust( heavy), accessories are good with everything like rack bag,pump,waterproof phone holder,water bottle rack, lock which I would upgrade to a better quality, I could keep writing on and on but overall I’m very impressed with the quality,design and price of the apex50. 5/12/2025 just been out and 35 mph( private land) awesome

21 November 2025
Rated 2 out of 5 stars

Bike is great

Bike is great. But rear rack has twice broken. Have the extra rack mounted battery and both racks broken in the same place

9 October 2025
Andskyebike logo

Reply from Andskyebike

Sorry for the inconvenience caused. Please contact our after-sales team at service@andskyebike.com — we will arrange to send you a new rear rack.

Rated 3 out of 5 stars

problems within 10 km with no drive to…

problems within 10 km with no drive to rear motor. Emily from customer service was great .I have had to disassemble the rear of bike and install new rear motor. this did not remedy the problem, now I have to disassemble crank assembly to install new controller to make this bike work properly hopefully.i do not feel this is a fair thing for me to do with a brand new bike, as I have spent 6 hrs trying to fix this brand new bike. I feel just sending out parts and expecting the customer to DEAL WITH IT is not right. now I have a new bike in parts on my work bench that I can't ride .looking forward to your response

24 October 2025
Andskyebike logo

Reply from Andskyebike

We’re very sorry for the trouble this has caused you. We truly understand your frustration, and we’ll do our best to help you resolve the issue as soon as possible.

Rated 5 out of 5 stars

Updated Review…

After a disappointing start with our new APEX 50 e-bike, I contacted the company to express our concerns. They responded quickly and have been working with my husband to resolve the issue. Their willingness to follow up and address the problem shows a strong commitment to customer service. We’re grateful for their support and professionalism.

30 October 2025
Andskyebike logo

Reply from Andskyebike

Our after-sales team has already replied to your messages, but it seems we haven’t received any response from you. We also tried calling the phone number on your order, but no one answered — it appears to be your neighbor’s number. We’ve been trying to reach you to help resolve the error issue on your bike. Please reply to our after-sales email so we can assist you as soon as possible.

Rated 5 out of 5 stars

I love it

I love it. Already drove over 200km and still love it.

Assembling was a bit tedious.

Range is lower than what they advertise. If i use PAS3/5 i can only do around 65 ish km distances.

Overall i enjoy the ride. I recommend it.

10 October 2025

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