Andrews Property Group Reviews 

2,948
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, making interactions pleasant and productive. Property managers and agents are frequently described as approachable, genuine, and dedicated to supporting clients through every single step. People also highlight the outstanding customer service, noting that agents are quick to respond to messages and emails. Consumers appreciate the smooth and efficient user experience, emphasizing that team members keep them well-informed throughout the entire process. Reviewers emphasize that working with such a reliable team significantly reduces stress during moving and renting procedures.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently responsive,... See more

Service

People report overwhelmingly positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, prompt, and friendly support... See more

Response time

Consumers find response time to be positive, highlighting that calls and emails are consistently replied to... See more

User experience

Users describe positive interactions with user experience, highlighting great support throughout letting,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more

Company replied

Rated 5 out of 5 stars

Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more

Company replied

Rated 5 out of 5 stars

Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more

Company replied

Rated 5 out of 5 stars

Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more

Company replied


Company details

  1. Real Estate Agents
  2. Condominium Rental Agency
  3. Non-Profit Organization
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,948)

422 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot recommend Andrews Balham highly…

Cannot recommend Andrews Balham highly enough..
From our initial call to Duaa and then on to dealing with Benji .Our enquiries were met with super friendly and professional information and actions ,nothing was a problem they couldn’t deal with and worked with us every step

13 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Duaa and Benji at Andrews Balham. Your feedback is greatly appreciated, and we're delighted to have been able to assist you every step of the way. Best wishes , Lisa

Rated 5 out of 5 stars

Professional service

Daryn Mukoyi made what could have been a daunting period of searching for a home feel like a dream come true. He was incredibly patient, empathetic, and professional throughout the entire process. He took the time to understand my needs and ensured that the accommodation I found matched what I was looking for. I am truly grateful for his support and would highly recommend Daryn at Andrews Property to anyone looking for a smooth and stress-free moving experience.

30 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, for your wonderful feedback! We're thrilled to hear that Daryn made your home search a dream experience. Your recommendation means a lot to us. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Super helpful agents

We were shown around a property by Rebekah, she was always helpful over the phone and moreso in person.
She was great throughout the whole process.

19 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Archie Macgregor,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.

Best regards,
Andrews Head Office Team

Rated 5 out of 5 stars

Laila from the wallington branch was so…

Laila from the wallington branch was so lovely and showed us around the property with great care. She gave us plenty of time to look around and was happy to answer all the questions we had. She was very down-to-earth, friendly, and professional, making the viewing a really positive experience. Thank you :)

16 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Quddsiya,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Laila at our Wallington branch. Your kind words mean a lot to us, and we look forward to assisting you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

A Nice Experience with Andrews Group

It was a very smooth experience. Rebekah Wright at the Dowend branch made the experience quite nice. She was kind and took her time in explaining things to me. Also during my viewing it didn’t feel like a transactional meeting but rather someone who wanted to provide me the best apartment possible. Thank you Rebekah😊

16 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Tejumoluwa,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah at our Dowend branch. Your satisfaction is our priority, and we're glad she made your apartment search enjoyable. We appreciate your kind words! Best wishes , Lisa

Rated 5 out of 5 stars

Recommended

Rebekah (Downend branch) was knowledgable, welcoming, and in general made the experience as seamless and pleasant as it could be - would recommend!

18 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Cameron ,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah at our Downend branch. Your recommendation means a lot to us. We look forward to serving you again in the future! Best wishes , Lisa

Rated 5 out of 5 stars

Rebekah is a great letting agent

Rebekah is a great letting agent. Such a smooth process and found our dream flat. She explained everything so well, from the referencing checks, to the flat itself. One of the best in the game!

18 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Grant ,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. Your satisfaction is our priority, and we're glad she could assist in finding your dream flat. We appreciate your kind words and look forward to serving you again. Best wishes , Lisa

Rated 5 out of 5 stars

Amazing

Amazing. We first met Andrew in the North Cheam branch when we started registering our interest in buying a house. He is very knowledgeable and provided us with loads of useful information, given it was our first rodeo.

Our agent, Jessie, showed us the properties we were interested in, taking note of our needs and interests. She was very proactive and handled our case expertly, updating us along the way and translating all the jargon used between solicitors for us, making our lives easier.

I can't recommend them enough. If anyone asks me for an estate agent/agency, you'll be my first recommendation.

24 April 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Cristian ,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrew and Jessie. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

Thanks to the Lettings department at Andrews Wallington

Thanks to the Lettings department at Andrews Wallington. I let my flat and it was all done in a professional and helpful way. Many thanks to Laila for keeping me posted all through the process. Nicky C

12 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Nicky ,

Thank you for your wonderful review! We're thrilled to hear about your positive experience with our Lettings department. Laila and the team are delighted to have been of assistance. We appreciate your feedback and look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Really great experience from start to…

Really great experience from start to finish. Lorna was so helpful and understanding through the whole process, a pleasure to deal with and I can't recommend the service she provided enough.

13 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Lorraine, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna. Your recommendation means a lot to us. We look forward to assisting you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Can't fault em.

Onboarding process was smooth and advisors were readily available to assist. Upon move-in, Andrews Property Manager and Landlord were quick to respond and act with any issues. Janine was specifically helpful across the process, would recommend. Andrews Reigate

15 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Tommy,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Janine. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

Good job!

Andrews did a really good job of finding a tenant for my flat. It took a while to find someone suitable, but they kept showing the flat and ended up finding someone suitable. The whole process went very smoothly.

13 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Riki, thank you for your wonderful feedback! We're thrilled to hear that you had a smooth experience with us. Finding the right tenant is our priority, and we're glad we could assist you successfully. If you need anything else, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

I went to a rental viewing yesterday…

I went to a rental viewing yesterday with Rebekah at the Downend branch. She was really accommodating, really helpful and very communicative with my girlfriend and I. Super friendly and welcoming which always helps when you are looking for your new home :)

13 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Thomas,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah at our Downend branch. It's great to know she made your home search enjoyable. We appreciate your kind words and look forward to assisting you again.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Andrews property group have been incredible

Andrews property group have been very professional throughout my rental process. In particular Lorna who has been very responsive to all of my queries and made the process incredibly easy. Thank you all, I am very happy with my new home.

14 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna and our team. Enjoy your new home! Best wishes , Lisa

Rated 5 out of 5 stars

It was really great

It was really great, Harpinda from the downed branch was very welcoming, warm and supportive
I was really pleased with it

10 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Ehebha ,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpinda. Your satisfaction is our priority, and we appreciate your kind words. We look forward to seeing you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

We sold our house via Andrews in Winterbourne

We sold our house via Andrews in Winterbourne and it was a really great experience. We can't thank Beth and Nick enough for their incredibly diligent and hard work, great communication and support. They did a fantastic job and ensured that a stressful period of our lives went as smoothly as possible. They were incredibly knowledgeable and helpful, and always available whenever we had questions or concerns. I can wholeheartedly recommend them.

3 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Kristin, thank you for your wonderful review! We're thrilled to hear about your positive experience with Beth and Nick. Your kind words mean a lot to us, and we're glad we could assist you smoothly during this important time. Best wishes in your new home , Lisa

Rated 5 out of 5 stars

Harpindar Kaur from the Andrews Downend…

Harpindar Kaur from the Andrews Downend branch showed us around a property today. She was on-time and very friendly, and very helpful with the information she provided us. Thank you Harpindar!

8 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Charley, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at our Downend branch. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you further!

Rated 5 out of 5 stars

Andrews Barnet has been so amazing with…

Andrews Barnet has been so amazing with my move to the new property. One amazing staff I’m always grateful to is LORNA.
Lorna is an amazing staff that I would always choose her as my letting agent, she is professional, amazing, trustworthy and always on time with her work.
I have known few letting agents but Lorna is exceptional.

4 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear George and Mary,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna and our team at Andrews Barnet. Your satisfaction is our priority, and we’re grateful for your kind words. We look forward to assisting you again in the future.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Excellent customer service from Greg Lines at Stroud Branch

Greg Lines at the Stroud branch was super helpful and understanding regarding our recent search for a rental property. We were a bit complicated as we needed to find a home, a 6th form and a secondary school within a specific area, all in a short space of time. Greg listened to our requirements and made sure we were kept in mind when suitable properties came up. We are grateful for all his help and would wholeheartedly recommend him and Andrews Property Group for their services and we'll definitely use them again in the future.

5 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Diane,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg at our Stroud branch. Your recommendation means a lot to us, and we're delighted to have been of assistance. We look forward to serving you again in the future.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Daryn was a lovely guy and answered all…

Daryn was a lovely guy and answered all our questions we had about the property. He arrived promptly and let me view the place at my own speed.

4 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Anna,

Thank you for your wonderful feedback! We're thrilled to hear that Daryn provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.

Best regards,
Andrews Head Office

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look