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Ana Luisa Reviews 

596
•
TrustScore 4 out of 5

4.1

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their durability, elegant designs, and how well they hold up to daily wear without tarnishing. Many people also highlight the outstanding customer service, describing staff as friendly, helpful, and quick to resolve issues, appreciating the prompt communication and ease of interactions. However, some customers also noted issues with order fulfillment, such as items being backordered after purchase or packages arriving with missing or incorrect items. A few other people also felt that customer service could be unhelpful or rigid in certain situations, and some experienced product quality issues like items breaking or coatings coming off, even if replacements were often provided.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as high-quality, beautiful, and... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding and excellent support... See more

Quality

Customers had positive experiences with quality, often praising the products as high-quality, durable, and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with timely... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as courteous, professional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m happy with the product and the gift it came with, but the shipping (to Germany) wasn’t great. The first package got lost, the second one arrived, but the tracking information on the website wasn’t... See more

Rated 5 out of 5 stars

I’ve absolutely loved this necklace from Ana Luisa! They were so friendly and easy to work with, and the quality has honestly impressed me. It’s the perfect dainty piece that goes with literally every... See more

Company replied

Rated 5 out of 5 stars

When I posed questions to the team about specific products I was interested purchasing as gifts AL team responded so swiftly I was beyond impressed. Stellar customer service. My niece went bonkers ove... See more

Rated 5 out of 5 stars

I took a much needed trip to NYC and walked into the Anna Luisa store. Everyone in there was so nice and helped me find the perfect earrings. When I got home, I realized one of the pieces had fallen o... See more

Company replied

Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Ana Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.

2-Year Warranty

Shop with peace of mind.

Shop with peace of mind.
Our 2-Year Warranty ensures your Ana Luisa purchase is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty covers tarnishing, water damage, and breakage.

Contact info

4.1

Great

TrustScore 4 out of 5

596 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(596)

190 reviews in the last 12 months

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Rated 5 out of 5 stars

Introduced to A Luisa for the first…

Introduced to A Luisa for the first time on IG and loved their jewelry collection especially the Cassia Hoops. Their customer service is also exceptional with very prompt, friendly and courteous responses. It was a very pleasant experience and I will definitely go back for more purchases.

9 October 2025
Rated 5 out of 5 stars

When I posed questions to the team…

When I posed questions to the team about specific products I was interested purchasing as gifts AL team responded so swiftly I was beyond impressed. Stellar customer service. My niece went bonkers over the little CZ initial stud and initial huggie earring singles that I gave her as a gift. She’s 15 and lost her home in the SoCal Palisades Fire earlier this yr. I’m trying to find memorable pieces to help her feel loved and special. The AL earrings helped more than words can explain. I just ordered more pieces. Luv this company and their attention to detail and to their customer. Hats off to TEAM Ana L.🌸janie from SoCal

9 October 2025
Rated 4 out of 5 stars

Good product, bad shipping

I’m happy with the product and the gift it came with, but the shipping (to Germany) wasn’t great. The first package got lost, the second one arrived, but the tracking information on the website wasn’t accurate and stated that the “goods had not been loaded”. All in all, thank you to the customer service for sending the order again at no extra charge.

12 September 2025
Rated 5 out of 5 stars

Amazing experience !

The jewellery they offer is truly beautiful and really great quality however that isn’t the best part of this lovely company - the customer service is the best I’ve ever experienced, Mary replied to my Query and helped me as soon as possible with upmost kindness and professionalism, I hope that the company recognises how great she is ! I’m quite the jewellery fanatic and saying that I 100% recommend here to get your pieces !

21 September 2025
Unprompted review

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