Amwell Reviews 

3/17/23. Had virtual visit. Dr. Said he would submit a prescription. No prescription was sent. Called customer service. They opened a case. I had to write down the case number since they would not email/ text me a confirmation. Fast forward to 3/21/23. No feedback. Called again. They opened another case. Told me to call their pharmacy. I did and they told me I had to go to Customer Service. A completely inept, inefficient, inadequate company. Do not waste your money.

Tried to meet a doctor, sat staring at a spinning load time for ~15 minutes. Cancelled and tried again, waited 15 minutes again before it said the doctor would see me, another spinning wheel until it then said 1 person was in front of me. Cancelled, back to the first doctor, and another 10 minutes wasted. Finally, an hour later, I went to an urgent care facility instead.

I used Amwell after having bad symptoms for two days. Coughing up my lungs, fever, chest congestion and my throat was on fire. I let the dr know my symptoms and told her I tested negative for Covid. She immediately asked if I was boosted and I told her I prefer not to answer. To which she LAUGHED. she then prescribed me an inhaler (which I TOLD HER would not be covered by my insurance —I work in pharmacy) and cough capsules. I told her I feel it’s possibly viral but I may need steroids to kick it and she said no. She said let it ride out. She told me if the inhaler isn’t covered that the pharmacy can call. I work in pharmacy. It’s damn near impossible to get in contact with tele health Dr for changes. Then my prescriptions never even got sent in! I went to my regular doctor who thankfully squeezed me in the next day and got diagnosed with bronchitis and put on high dose steroids and an affordable inhaler and cough meds. This was an absolute waste of time and money for me. Will not use or recommend. Not to mention there’s no way to contact the doctors without calling. Some doctors need to pretend Covid is a regular virus now a days and not jump RIGHT to it. Absolute bs.

Absolutely a WASTE of time! AmWell doctor told my wife that all she needed was to get over-the-counter cold medicines, which we knew wasn't enough because she had already been using them for over a week at that point! She immediately went to our local Urgent Care facility, right after her AmWell appointment, even though she felt awful, and the Urgent Care doctor prescribed her the antibiotic and prescription cough medicine that she much needed. We STILL had to pay AmWell even though they didn't do anything!!! WASTE of Time! WASTE of Money!! DON'T USE if you want a correct diagnosis!

John from Silver Cloud Glasgow will not take no for an answer and continually telephones our office when requested not to. He is becoming very much a nuisance. Best avoided company

The Doctor was difficult to understand, she did not seem like she cared what I had going on let alone fixing it. I contacted customer service and requested a refund due to not satisfied with the care I received and was denied. DONT WASTE YOUR MONEY!!

DO NOT USE THIS SERVICE THE CUSTOMER SERVICE IS HORRIBLE AND THE SUPERVISOR SUPPORT IS EVEN WORSE I HAD A VISIT DECEMBER 10th and THEY STILL HAVE T GOTTEN MY PRESCRIPTION RIGHT THE DOCTORS ARE HORRIBLE AND CANT UNDERSTAND A WORD HE WAS SAYING

I have been on the phone well over an hour trying to resolve the issues. I called first and was told a doc would call in ten min. I waited 30 min called back was told a doc would call in 10 min. Waited 30 min AGAIN called back finally got a doc call. Received an email stating they were having trouble with my prescription (amoxicillin) called the FORTH TIME they have no record of my visit have been on hold for 45 min and now they are saying I need to speak to ANOTHER DOCTOR! This service is a JOKE!!!!!!!!! Don’t give them a penny

Absolutely terrible. I set up my account with my daughter as the dependent. Made an appt for her, the day comes for her appt and the app wouldn’t allow me to access her appt. Called customer service, she said it was something wrong with the app, told me I wouldn’t be charged and to make another appt. I made another appointment only to have the exact same thing happen again. I get my statement and they charged me for both appointments. Still haven’t received my $80 back.

Always been quick and easy, very nice docs.

I made an appointment around noon. I never received the email with a password and was told if I didn’t receive to call back before appointment. I called back a little after 4pm. The person attempted my other email address and again nothing received. The person stated she had to send to their IT as there is an issue. The sick visit was canceled because you have to have email access I was told for the virtual visit. Very disappointing and unacceptable to cancel a visit late in the day due to a known technical issue.

I have had decent experiences with this platform, but also extremely frustrating ones. The decent ones were seeing a physician within a reasonable amount of time and getting their opinion/diagnosis on the issue at hand along with a recommended resolution. The frustrating ones included waiting close to an hour for an appt for my minor daughter, only to get next in line and be told the provider has declined to see a child. The most frustrating of which was waiting over 2 hours with 4 patients ahead of me, averaging about 30 minutes per patient, watching my place in line move up and get “stuck” at being next. I called Amwell and was told that this happened because I toggled between applications. This is either true or it was an easy scapegoat that placed the blame on me, since I admitted to toggling between apps on my phone when asked if I closed the Amwell app at all. Either way, it’s a huge issue that Amwell needs to address. Why would my place in line keep updating when I was toggling all along, only to suddenly get stuck?

Amwell, I recommend:
1) pulling the data you surely have of average visit time per patient for each physician, their average charting time, and then give your customers an estimated wait time based on that.
2) writing some kind of warning on your waiting room screen to let patients know that they need to sit there and stare at the waiting room screen indefinitely or else will secretly be losing their place in line
3) waiving visit fees as a courtesy when your app fails

Very unhappy with this service as a whole.

Never use this company. Their billing department is completely disorganized. I started receiving bills over a year after my last visit. They opened an individual account for each visit I made which created a billing nightmare. Absolute waste of time and money.

Had a sinus infection for over a week, and the doctor makes a completely arbitrary decision that I don't need antibiotics. Ultimately, I went to the family doctor, and they DID determine I had a bacterial infection, and provided the proper medication. And, paid $79 more. It's definitely not worthwhile.

Patient visit was adequate and generally met expectations. I just received a bill on 12/2/22 for a service on 08/11/2021. They said my insurance did not process. Insurance shows claim processed within a week of service and was applied to deductible. Too let to submit for other reimbursement now. On phone Amwell said "well that's insurance"!

Billed missed fee for cancelled appts, along with full fee for an appointment that didn’t happen.

Can’t schedule therapy online for under 18. The app tells you to call for an appointment. And depending on who you speak with, they tell you they can’t make an appointment over the phone for under 18. Also impossible to get a message through to your provider unless they gave you their contact info.

Try elsewhere.

My visit was in February of 2021 and it is now October of 2022 and I’m just now receiving my bill. If it takes 1.5 years for them to do their billing they are clearly disorganized. Since they are this disorganized I do not feel my PHI is safe in their hands. I deeply regret using Amwell.

Saw Dr. Knafo and didn't really like her lack of emphathy, seemed rude and ready to direct me to ER for a minor situation.

Save yourself time and go see an actual urgent care provider or even head into the ER. These folks won't save you even a minute of your time. I was badly bit on my hand by a cat that I was fostering and I know the drill -- cat bites frequently lead to terrible infections and even sepsis. I took one Amox-Clav we had left over from an earlier bite incident and then decided to try Amwell since we live on an island in Puget Sound and getting to urgent care isn't easy. Getting the appointment with the PA was easy enough. But she called in the wrong prescription. I didn't realize this til i went to pick it up and then there was no way to reach the PA. So I called customer support. They gave me the runaround, then put me through the prescription customer support people, who were busy and gave me a call back 25 or so minutes later. They reached out to the provider and she apologized for the mistake. The prescription folks then said they'd call in the proper prescription. I told them the pharmacy was closed and they said it was no problem -- that they would leave a message with the proper prescription information on the pharmacy voicemail. Now here it is morning and guess what? The pharmacy says they never heard from them. No message on the voicemail. Nothing. So I get to start the entire routine again. Call customer support, wait on hold, get the rep who can't help you and has to transfer you to pharmacy support. You can't call pharmacy support directly, then pharmacy support has such a long wait, you have to wait on a callback. And I'm waiting now but something like 20 hours after my telemedicine call I don't have the prescription I need to ward off infection from a really terrible cat bite.

Do not use this app all they will tell you to go buy Tylenol at the drug store. For 79.00 that is to expensive for advice like that. I believe I have strep throat and going to a real Dr.