Amwell Reviews 

Amwell is wonderful when it works, but the app is hit or miss, and I have found it less stressful to discontinue my counseling altogether rather than gamble if my appointment will be randomly cancelled or cut off with no ability to contact my counselor afterwards. So frustrating. And don't count on Amwell customer service to follow up on any emails alerting them to the situation. It's too bad, since it's so promising.

My doctor was friendly and quick and concise. I enjoyed the visit and got the antibiotics I needed.

Such a great service in these uncertain times! I am immune compromised and to be able to speak to a doctor and have her actually look down my throat and ask what my symptoms were without having to go out of my door was absolutely amazing.

The price of a doctor visit has gone up. I have medicare and a supplement insurance which Amwell does not accept. The visit price was up to $269. I will not be using your services again.

We had a wonderful doctor who was very thorough and kind. She made my daughter and me feel very comfortable. We will definitely use again!

I was helped quickly and the doctor answered all of my questions. I felt she took the necessary time to ask me questions about my condition to make sure I didn't have something other than what I suspected.

My doctor was terrific, attentive, and very helpful.

Very professional, and understanding of situation being a travel tech so unable to get my medications in my home state so refilled me fo three months. Made my life so much easier thank you so much!

The provider was a great, listened to my concerns and offered great guidance.

I enjoy using the app, it makes my life a lot easier! I wish there were more choices of therapists though. None of the three that are available have experience in what I need.

Quick
Great job!

Very easy to use once I got the settings to accept my insurance. On my first login I got the message that the visit was going to cost $79 so I exited until I found a friend that explained how/where to put in the service key for our insurance plan.

She was fast and efficient! It was very nice to be able to go to the doctor without leaving my house.

Service was quick and professional. Was able to get a prescription that night.

The visit and the doctor was helpful and successful. The billing code is messed up causing the problems with the insurance.

Quick and easy. Very helpful!

Easy app (very user friendly), great doctors and service. Thanks.

Amwell is a gamechanger for me and healthcare. I often hesitate to consult a health care professional simply because life is too short to sacrifice a half day in a waiting room for something that might go away on its own. On my latest virtual visit, I was speaking to a physician within a couple of minutes. The diagnosis was completed, prescription transmitted, and instructions delivered in only 11 minutes!

I am writing as a mental health therapist who attempted to utilize the platform for supplemental income. I can't even go into all of the issues I have faced in only one week of using Amwell. Frankly, it would take up much more time and space than it's worth. Basically, I have spent hours on the phone with tech and provider support with consistent issues, all for different reasons, which lends itself to an overall systemic issue. Many staff give different information and answers depending on who you ask, many don't know the answer to questions and unfortunately have given me misinformation which impacted client care, and thirdly multiple tech issues on the end of Amwell system. I have used another Telehealth platform with no issues, and was just trying a new one out. Do not recommend.