Amtico Reviews 435

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting its durability and attractive appearance that enhances their spaces. Many people are impressed with how long-lasting the flooring is, with some mentioning it still looks good after decades of use, even in high-traffic areas. The service, from showroom visits to fitting, is frequently described as faultless, with staff being helpful, knowledgeable, and professional. However, some customers also noted issues with the product, such as tiles not being precisely cut, leading to fitting difficulties. A few other people also felt that the flooring showed marks and footprints easily or experienced discolouration and bleaching when exposed to sunlight, making it appear dirty or not fit for purpose.

What people talk about most

Product

Users describe positive interactions with product, often praising its quality, durability, and aesthetic... See more

Quality

Customers had positive experiences with quality, praising its durability, appearance, and ease of... See more

Service

People report positive experiences with service, often highlighting helpful and knowledgeable staff from the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall experience as great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following a complete refit of our bathroom we were looking for a floor covering which felt warm to the touch and gives a 'random' pattern which ruled out a wood grain finish. We chose Kura Carraway... See more

Company replied

Rated 5 out of 5 stars

Having our first Amtico 22yrs ago in main hallway and still getting comments of how good it still looks we knew we wouldn’t be disappointed. Had 3 more rooms done since at different times and all wea... See more

Company replied

Rated 5 out of 5 stars

you did "everything" You said. Excellent help in showroom, samples offered to help final chice. Fitted on date promised, superb fitter, small mark mentioned on completion. You came back twice with no... See more

Company replied

Rated 5 out of 5 stars

Helpful and knowledgeable from our first visit to the shop. Lovely floor now that it’s laid, and much more reasonable than we feared before visiting the showroom. Very pleased with the outcome.

Company replied


Company details

  1. Manufacturing Service

Written by the company

Our extensive range of luxury vinyl tiles is innovative and unrivalled, ensuring that there's an Amtico floor that's perfect for your space. For more than 50 years we've been designing, innovating and manufacturing LVT flooring that is not only beautiful but flexible, durable and sustainable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amtico Parquet Flooring

We are delighted with our small parquet Amtico flooring. It looks wonderful in pur kitchen and it's so easy to clean.

5 August 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us your review. We are so happy to hear you are pleased with your Amtico floor!

Rated 5 out of 5 stars

Great service from this company

Great service from this company

5 August 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave us a review. We are so happy to hear you are pleased with the service you received! Thank you

Rated 4 out of 5 stars

Excellent quality

The quality of the flooring, and the expertise of the fitter, were both first class. We were surprised at having to wait 8 weeks from the point of order until the fitting date.

5 August 2025
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Reply from Amtico

Hello, thank you for your review. We are so happy to hear you are pleased with your Amtico floor and the service you received!

Rated 5 out of 5 stars

I couldn’t be happier with this…

I couldn’t be happier with this product. Three months on from installation, it still looks perfect and we’ve had absolutely no issues whatsoever.

Initially, I hesitated to choose Amtico because I assumed it would be far too expensive and difficult to replace if any part of the flooring was ever damaged. However, the clear and reassuring explanation of the process completely changed my mind. In reality, the product has exceeded my expectations, and I haven’t needed any replacements at all—simply because there have been no problems.

It’s beautiful, hard-wearing, and has been faultless from day one. I am genuinely delighted with both the quality and the peace of mind it’s given me.

30 April 2025
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Reply from Amtico

Hello, thank you so much for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor! Thank you

Rated 5 out of 5 stars

Excellent quality product

Amtico is a great product that we have used before. This now also in my office. Fitted by a local company that have done a fantastic job. Very pleased with the final
Result

28 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor!

Rated 5 out of 5 stars

From my first phone call to getting the…

From my first phone call to getting the estimate and the phone call to fit the flooring the company couldn’t have done an more for me -
Thank you Danny Gina and my fitter Luke job was great x

5 August 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us a review. We are so pleased to hear you had a great experience with us!

Rated 5 out of 5 stars

Show Home Style

Moved into new build and really pleased with Amtico flooring Saw it in the show home and loved it

28 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you love the look of your Amtico floor!

Rated 5 out of 5 stars

Looks great

Looks great. Herringbone pattern is great.

5 August 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you love the look of your Amtico floor!

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish - choosing, measuring and fitting were all very smooth and easy!
We plan to floor our hall next and will be back! Thank you!

28 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so pleased to hear you have had such a good experience! Thank you

Rated 5 out of 5 stars

Great product

Great product, lived up to expectations and after service great

28 July 2025
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Reply from Amtico

Hello, thank you for your review. We are so pleased to hear have had a great experience with us. Thank you!

Rated 5 out of 5 stars

Flooring is excellent and looks good…

Flooring is excellent and looks good too, with a long guarantee. Only downside was the fitters left quite few spots of adhesive on the surface of the flooring which I had to scrape off.

28 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are sorry to hear about the adhesive. If you need any assistance with aftercare please contact our team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 3 out of 5 stars

Unhappy with the product.

Overall not happy about the product.

25 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are sorry to hear you are not happy with our product. Please get in touch with our aftercare team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 1 out of 5 stars

amtico floor fitted last year…

New amtico floor fitted last year within weeks scratches appeared company came out to look at it made up all kinds off excuses for the poor quality off product. As we pointed out we have the same flooring in another room for years no problems. Must be inferior product. Company. Took no responsibility. Even though they came out to replace 5 pieces that scratch within weeks. Never again. Just an update. After seeing my review the company replied for me to get in touch I did right away but to date got no response. I expect it looks good to pretend they are interested in a complaint but it just to look better on trust pilot

16 May 2025
Unprompted review
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Reply from Amtico

Hello,
We are very sorry to hear that you are unhappy with your Amtico Floor. Please contact our Amtico Aftercare Team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 5 out of 5 stars

Excellent product all round

Excellent product all round. Looks great, feels great and fits perfectly. Easy to clean.

28 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review. We are so happy to hear you are pleased with your Amtico floor!

Rated 5 out of 5 stars

A really smooth process

Easy to follow instructions and quick to confirm warranty

28 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you are pleased with our service! Thank you

Rated 1 out of 5 stars

Shocking install

The floor itself is nice but the install was the worst professional work I’ve come across. The whole floor was installed too low and left large gaps under the sink and toilet. Around the edges you could see the cut was not to the wall. I was promised so much. But will never use the company to install anything else at my house. I will never recommend this company to do work for anyone else and will deter as many people as possible.

28 July 2025
Rated 5 out of 5 stars

Amazing quality and finish

Fitter was really good. Floor looks amazing. Very happy with our supplier (Horwich Carpets). Who accommodated the timing of the fitting for us snd gave us exceptional service.

28 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you are pleased with your Amtico floor, and the service you received! Thank you

Rated 5 out of 5 stars

moved into new build in June 2025 and…

moved into new build in June 2025 and had amtico Spacia flooring all down stairs and it looks really nice. would highly recommend.

17 July 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review. We are so pleased to hear you would recommend Amtico!

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