Ampler Bikes Reviews 

Really friendly team that also speaks english and greets you with a welcoming smile.
I took my bike there without appointment and they were very fast to diagnose the issue and fix it on the spot.
They provided additional advice and were very helpful.
All around a very positive first experience, I recommend taking your Ampler bike here for checks and repairs instead of third-party shops

The customer service at Ampler is simply the best I have ever seen! I bought a used refurbished Stellar bike so I had to come to the factory to see it in person. The staff and especially the customer support Maarja were so kind and patient. She addressed all of my questions and concerns. Some of my requests are non-standard but I can see that Ampler really tries hard to make their customers happy. If I ever have any problem, I have no doubt that the customer support team will support me. They are very responsive with emails.

Thank you Ampler!

For light e-bikes that ride like normal bikes: no one does it better than Ampler.

I have been the proud and satisfied owner of an Ampler Axel for 3 years now. What a fantastic bike this is. A big compliment to Ampler for making these quality bicycles.

I'm a huge Ampler fan. My Stellar bike makes cycling great fun: in the city but also in nature and hills. I didn't want to buy a moped, but an active Ebike and the Ampler Stellar fits 100% in this picture. And... it looks great! The servicedesk is friendly and tries to solve any problem you have (if you have any ;-D). I would say: #10points!

I tried two bikes that were in excellent states and gave me a lot of fun. The staff were friendly and helpful in a relaxed atmosphere. Clearly the bikes are thought out and sold by lovers of this sport.

I have 2 bicycles: Juna and Stout which I purchased December 2022. Even though I am casual ciclyst, the bikes seem very unreliable. Mainly electronics. They often need restarts and resets. Reset can only be done when you have charger available, and bikes glitched often when I was far from home. This defies the purpose of electric bike as you lose all power. This month both of my bikes broke down such that I can't even reset them. Very poor quality. To makes things worse support phone has voicemail and Ampler never called back. I have sent mails, but so far no reply. Please Ampler take my case seriously, as if it continues like this I am taking legal actions against you.

Updated: 8.08.2024 - Ampler contacted me indeed after 3 days and I got instructions how to send the bicycle for repairs. I will update the review once the issue is resolved. Still not having working call center is really frustrating when you have to wait several days for an email without knowing if someone is actually going to help.

After more than a month of research I made the best decision of buying Ampler Juna. The best pedelac for a petite women. I am totally in love with Juna and my ride so far has been smooth without any troubles. I request Ampler to manufacture more of these kinds targeting petite people. Thank you so much.

What an exceptional great service- thank you!

The bike came very very late but installation was easy with the booklet.
There is only one big question which is not answered by the fancy booklet.
Please dear Ampler Team let me know how I can switch the lights on and off? Please! I need them.
Thank you so much.

I ordered an Axel electric bike from Ampler 10 months ago, on recommendation from a colleague. I had previously burned 3000 euros on a VanMoof, only to find that company collapsing (luckily my credit card company re-imbursed me after a few weeks). In short, my Ampler rocks! It's a great bike, and the customer service at Ampler was also very engaging and responsive.

I then ordered a Juno from Ampler for my wife. After a small delay, it arrived, but unfortunately the size was not right for her... we returned it, and instead ordered a Stellar. Again, some delays, but Ampler kept informing us and apologizing throughout the whole process. The Stellar just arrived today, and again we have a great new bike in our family. Like the Axel, it's solid and well made, with a look of quality and a design that sets it apart from most other brands of electric bikes (with an Ampler, you won't get a bike that looks like it's cobbled together from Lego bricks, but a sleek riding machine).

In short: great bikes, great customer support. I really recommend Ampler based on my two purchases so far.

I have my Ampler for a few days now. I love riding it. I use it with a bike trailer for shopping, picking up parcels, removing garden waste, etc. It works perfectly. I was a little bit skeptical about single speed, but for me, it works like a charm

I bought 4 bicycles for the family a few years ago. We had to get the bicycles by the beginning of summer, I received it in the autumn - so we had to wait until next summer to drive. A large part of the warranty period runs empty like this.
The bicycles are technically very good and well equipped except for the electrical part.
2 chargers that did not work were immediately replaced. 3 bicycles have been repaired in terms of electricity/screen - so we haven't been able to take a longer trip with the family with all the bicycles.
At the beginning of summer last year, there was no response from the support center for a broken bicycle for a month and a half. Solving problems and getting feedback from the company was lacking.
Today in Estonia, Ampler has found a separate company to repair bicycles and this company has very pleasant people with good communication skills.
The bicycles have a very good design and ergonomics, they are more suitable for use in the city environment - range approx 40 km.

I bought an Ampler Hawk 6 years ago (predecessor of the Curt). Great experience so far : very reliable motor & battery, great feeling of riding an actual bicycle thanks to its light weight and sporty geometry.

Customer service can be a bit slow and delivery takes time (even if the bike is located less than 20km from delivery address). That aside, the employees are polite and helpful and they make sure no question is left unanswered. There's room for improvement but you are very well established already and hopefully striving for perfection.

Very nice comfortable Axel, light and easy to ride in all condition in Netherlands.

Everything worked out fine. Delivery time was some weeks, but this was clear when ordering already.

I recently purchased two bikes from Ampler Bikes, and while the bikes themselves are fantastic, I've been sorely disappointed by the lack of customer service support. Despite sending two emails regarding a damaged handle on one of the bikes, I have yet to receive any assistance or response.

The bikes arrived promptly on March 8, just in time for my birthday, and I was thrilled with their quality. However, during assembly, I noticed that the right handle of one bike was damaged. Recognizing that issues can occur, I reached out to Ampler Bikes for assistance in resolving the problem.

Unfortunately, it's been over two weeks, and I still haven't received any acknowledgment or assistance from their customer service team. This lack of response has soured what should have been a positive experience with the company.

While I'm pleased with the bikes themselves, the poor customer service has left a bitter taste in my mouth. I hope Ampler Bikes can improve their responsiveness to ensure that other customers don't experience the same frustration.