AmeriHome Mortgage Reviews 2,668

I received a call from Mimi Le, a loan officer with AmeriHome, asking if I would like to lower my current mortgage rate and pay less per month on my mortgage. At first, I was skeptical, but after speaking with Mimi, I was so happy to learn I could do this! Mimi Le and her assistant, Jolene O’Rouke and loan processor, Irene Zara are a great team!!! With their help I was able to get a lower percentage rate and saved over $200 per month in payments. I never had any issues and was able to reach a live person each time I called with a question. The website is very easy to use and can give you answers to any questions you may have. I’m thankful and appreciative to you all for your support.

They sold my loan - provided no information they were doing so - I sent them 2 payments subsequent and now it is showing late at my new bank. I am told I have to wait 60 days. They also said they sent me a letter- nope - but when or if you don't get paid I bet you reach out allot more than a letter. You sold my loan the other company reached out to me - I thought they were fraud because I received no notice from Amerihome they were selling my loan. Horrible customer experience!

As a realtor with many investment properties I deal with a lot of mortgage servicers. Cant get anyone on the phone. Cant get into my account. Horrible customer support

I wanted to thank you both for your exceptional work on my home refinance. Mimi, your expertise and clear communication as Sr. Loan Officer were invaluable. Irene, your efficiency and attention to detail as Loan Processor were outstanding. Together, you made the process smooth and stress-free. I'm grateful for your hard work and dedication

Always there when I needed answers .. Easy to work with ..

Extremely unhappy with Amerihome - had I known what a headache I would have I would never have refinanced with these guys - I want someone who is flexible / understanding / easy to work with - Amerihome is none of these things - If you have any choice whatsoever DO NOT GO THRU AMERIHOME

Extremely dedicated to providing as much information as needed. Very confident staff (Kate Luker and Tricia Carlile) have expertise in their field.

I would not recommend this company to anybody. If you can refinance to get out of this loan do so. I don't understand how a payoff of a loan could be higher than the outstanding principal balance and it's more than what I financed the home for and this is after 8 months of payments. They claim it's the daily interest amount. I don't believe these people know what they are doing at all. Also, I requested documents from them almost two months ago, the appraisal report and the inspection, and I still have not received them. I have called and sent emails and I still do not have this paperwork. I know it doesn't take two months to receive the paperwork. This is the worse mortgage company I have ever dealt with and I will not be using them ever in the future.

David Breaux was such a fantastic guide through the complicated mortgage process. He took the time to educate us in advance on what the process would entail and to flag key decision points throughout the process. It was clear from the start that David is laser focused on getting the best results for his clients and on making the process has clear and painless as possible. We also had a great experience with Brandi Clements, the loan processor. We can't imagine having gone through this process with anyone else!

We refinanced with AmeriHome Mortgage and our loan officer was Craig Harrigan. He made it go very smoothly for us, no problems, no delays. It was great working with him, we closed within 3 weeks time. Great job!

Disgusting experice, I purchased my home 11 months ago and have nothing but problems from this company. I am a disabled veteran who is exempt from property taxes in the state of Texas. Despite this, Amerihome mortgage authorized $7,000 to be deducted from my account to pay property taxes. I have had a negative escrow balance of $4,000 for 5 months now, and have not been able to pay my mortgage for two months now because it has been raised by $600. Up until this point, I did not miss a single mortgage payment. They have been bullying and threatening me because of this. I have been suffering enough from the injuries that i’ve sustained in military service, and this issue has made my health so much worse.. I wish that i never even bothered working with this company..

My loan officer, Mimi Le, her assistant Jolena O’Rourke and the loan processor Brandi Clements were nothing short of phenomenal and professional during my loan processing. They answered any questions I had quickly and knowledgably.

Craig Harrigan has been super helpful during the re-financing our home! He was very communicative and patient, making sure we understood each step of the process. We couldn’t be happier with AmeriHome and are very impressed with everyone we’ve interacted with so far.

Loved working with our loan officer David Breaux and loan processor Brandi Clements! The loan process was as smooth as can be. David was very thorough in outlining what to expect and explaining the steps to get to our goal of finding and buying our house, even doing weekly check ins via zoom. He is also very quick to respond. Would highly recommend!

Andre Sussman helped us with refinancing our house and made the process easy.

Thank you Mimi Le and Jolena O'Rourke for helping me through this refinance process and making it easy and without stress. Mimi took her time explaining and walking me through the whole process step by step. Any questions I needed answered, she was a phone call away. Thank you Jolena for getting this loan across the finish line for me. I love a team that doesn't keep asking for paperwork to be cotinually sent. They let me know what was needed at the begining, no more, no less. Mimi is my go to when a refi is involved. Thanks a lot!!!

Guys please try to not use this company for any of the services. The experience with them is so bad. Their customer support is so uneducated and they take years to respond to the customer. They were servicing my loan and closed escrow account without my permission and now it took them 3 months just to tell me that they can’t open my escrow account because my loan is being transferred to other services (which is good for me). This is not the experience you require.

Andre Sussman our loan officer was very considerate, responsive, and available during the process. He along with our loan processor Brandi took a complex process and streamlined it into a smooth and painless experience completed with out a lot of wait and uncertainty due to lack of communication which has happened in the past.

Kate Luker and Brandi Clements are so great to work with! They are awesome!

Outstanding service from start to finish. Wanted to refinance for a lower interest rate and the Amerihome team of Brandon Le, Jolena O'Rourk and Nancy Lee made it all happen with little to no stress. Would not hesitate an instant to recommend this company to friends an family. Customer service is a motto that they adhere to!