Turn5Reviews 

5,046
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 842 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, finding it easy to locate items and appreciate the detailed descriptions. The website is frequently highlighted for its ease of navigation and user-friendly checkout process, making the overall purchasing experience smooth. Many people also commend the accurate fitment information and helpful customer service representatives who assist with finding the correct parts. However, some customers experienced issues with order accuracy, receiving incorrect or damaged items, or finding that parts were missing. A few other people also felt that the delivery service was inconsistent, with some orders taking longer than expected or encountering problems with returns and refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding a wide range of quality items and parts... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and ease of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting positive experiences such... See more

User experience

People report positive experiences with the user experience, highlighting the ease of finding parts, making... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the sidesteps. Directions should be included with a couple still photos to make sure orientation is right. The link to instructions also makes you enter what rig you are driving, should at least... See more

Rated 4 out of 5 stars

Easy to navigate the website. Straight and forward descriptions of items and reminders to double check that indeed said item is the rite fit for your make and model of Vehicle. A wide range of product... See more

Rated 5 out of 5 stars

EXTREMELY EASY!!! The products are easy to locate and the shipping time is very accurate. Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all access... See more

Rated 5 out of 5 stars

AT is a great place to find additional mods and kits to kick-up the look and performance of your truck. I strongly recommend AT to anyone who inquires about Rosie, my 2025 F150 Powerboost with Waldoch... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(5,046)

793 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always good

Always good. Only thing I would like to see is more product pictures, just not from folks who have already purchased. Would like to see both

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Wasted money on parts

The two parts I ordered were definitely not OEM. The bumper was one inch short so there is a gap on each side so the clips broke due to not being in the correct place. I had to use the old bumper..... The trim step was also too small. I had to adapt by using plastic trim fasteners to hold the trim step in place. Guess you get what you pay for.

American Trucks online ordering wasn't an issue, it's just the parts they offer.

1 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Abel,

Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks regarding the rear bumper step pad you recently ordered. We are sorry to hear that you experienced issues while installing the bumper step pad.

We reviewed your order and we do show that you recently ordered the Rear Bumper Step Pad and Rear Bumper Trim Step Pad. If this is the order and the items that you are referring to we do show that the step pad is a direct replacement for Part Numbers HC3Z17B807BB and FO1191147. The first part number HC3Z17B807BB is Genuine Ford OEM rear bumper step pad (cover) designed for 2017–2022 Ford F-250, F-350, F-450, and F-550 Super Duty trucks. The other number FO1191147, refers to a Rear Bumper Step Pad designed for Ford trucks. It is an aftermarket replacement part, often referred to as a "Partslink number," designed to fit and function like the original equipment.

If you have issues with these items, please contact our Customer Service Team, as we do want our customers to be happy with the parts they purchase from AmericanTrucks.

If you are referring to a different order, can you kindly email the order information to Satisfaction@AmericanTrucks.com. Once we receive the information we will be happy to look into this order for you.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

Easy to use site

Easy to use site, insanely large inventory. Fitment by vehicle make model year is accurate and helps searching for correct parts and modifications. Great review links with customer bought photos helps when deciding to purchase parts.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Part was ordered for a 2022 dodge ram…

Part was ordered for a 2022 dodge ram 1500 and it was not the correct part.

1 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Butch,

Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent service experience. We are sorry to hear that the item you ordered is not working on your Truck.

We would like to review your order and see how we can resolve this issue for you, but we were unable to locate an order with the information shared in your review. If you could kindly email your order information and a copy of this review ( for context) to Satisfaction@AmericanTrucks.com. Once we receive this information we will review your order and address your concerns.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

Sales Tech Customer Service

Great sales tech customer service. They confirmed they had the products I needed and then I was fortunate enough they were warehoused locally and received them the next day!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a passenger side daytime…

I ordered a passenger side daytime running light and you guys sent me a driverside

24 April 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Mike,

Thank you for your recent order and for taking a moment to share your feedback with AmericanTrucks. We are sorry to hear that your received the wrong item.

We reviewed your order and we show on 4/25 you placed an order for Parking/TurnSignal Light for the front passenger side and you shared that you received the driver side instead. Please know this is not indicative of the level of service that we strive to provide to our customers. I noted your order and if you could contact our Customer Service Team we can initiate a return for you. We can set this up as a return for a replacement or refund.

You can also initiate this return through the customer portal. You can access this portal by clicking on the link below. Once you enter your order information you should see a button that asks if you would like to start a return. The link is:

orders@AmericanTrucks.com

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate. The products are well described. I have a 5th Gen RAM and this was the only website that clearly showed products that specifically fit my truck. The buying experience was very satisfying

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with a guy named Matt so…

Spoke with a guy named Matt so knowledgeable so nice and so helpful. This company is one of the nicest companies ever to talk to someone to order. If you don’t know for sure what you need they will go out of their way to help. You definitely would order from them again.

28 April 2026
Unprompted review

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