Turn5Reviews 

5,047
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 842 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, finding it easy to locate items and appreciate the detailed descriptions. The website is frequently highlighted for its ease of navigation and user-friendly checkout process, making the overall purchasing experience smooth. Many people also commend the accurate fitment information and helpful customer service representatives who assist with finding the correct parts. However, some customers experienced issues with order accuracy, receiving incorrect or damaged items, or finding that parts were missing. A few other people also felt that the delivery service was inconsistent, with some orders taking longer than expected or encountering problems with returns and refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding a wide range of quality items and parts... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and ease of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting positive experiences such... See more

User experience

People report positive experiences with the user experience, highlighting the ease of finding parts, making... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the sidesteps. Directions should be included with a couple still photos to make sure orientation is right. The link to instructions also makes you enter what rig you are driving, should at least... See more

Rated 4 out of 5 stars

Easy to navigate the website. Straight and forward descriptions of items and reminders to double check that indeed said item is the rite fit for your make and model of Vehicle. A wide range of product... See more

Rated 5 out of 5 stars

EXTREMELY EASY!!! The products are easy to locate and the shipping time is very accurate. Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all access... See more

Rated 5 out of 5 stars

AT is a great place to find additional mods and kits to kick-up the look and performance of your truck. I strongly recommend AT to anyone who inquires about Rosie, my 2025 F150 Powerboost with Waldoch... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(5,047)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect customer service, communication, shipping, packaging... Pros

I had ordered a set of struts for my F150 from Shock Jerk-us and waited 2 weeks and called them. They never shipped them and had trouble finding my order... but they nailed my payment. AND... I was a previous customer. That's how you lose trust.

Obviously uber-pissed I searched the shocks online and found them at AmericanTrucks. I called and they picked up the phone (miracle) and I spoke to Ken (very professional). He said we have them and you will get them in 3 days... and I did.

Now AmericanTrucks is my go to for everything, they have earned my trust.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

American Trucks has a NICE WEBSITE!!

American Trucks has a NICE WEBSITE!!
I mean a great selection of USEFUL products 👍👍👍
And the website is user friendly and easy to navigate.
I am very satisfied with the Top Brands & quality that is available 😎😎😎

3 June 2026
Unprompted review
Rated 5 out of 5 stars

American Trucks is a well known vendor

American Trucks is a well known vendor, who has been at this awhile, and it shows. The website has a lot of stuff in it because they want you to see everything and not be surprised.
They have treated me very fairly with help after the sale.
Some outfits are looking for today's sale. These guys are looking for you to come BACK.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Stole my money.

So I wrote a review on this once. I bought a part from them that did not work. Which they sent to the wrong address. I was able to track the part and retrieve it from NOT MY HOUSE the first time as the driver delivered it. I called and made sure they updated my address to the correct one and bought more parts that were what I needed and as agreed they would refund me for the return of the original part. Instead they sent me back the same not good part as a replacement to the wrong house again and didn't tell me about it. Fast forward I call and ask where my refund was. They tell me the part was delivered 11 days earlier. I never received the part because they sent it to the wrong house again. Now they expect me to go to this person's house and retrieve said wrong part and send it back to refund my 500 bucks. Are you kidding me right now. Someone named Brian T whom will not return my email or calls has said that im a scammer and slandering me as a thief. Ok well I have sent my ID and proof that I don't live where they keep sending my orders. This is bullshit. These people are thieves and will just take your money and expect the customer to go after their mistakes. It is now 5-31-2026 and I have no refund. They claim they delivered the part on 5-7-2026. I have called multiple times and have tried to fix this with Brian T through email but he won't respond. I cannot believe the way this company handles their business. Completely ripped off.

28 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Keenan,

Thank you for taking the time to share your feedback with AmericanTrucks. We do apologize for the issues that you experienced with your purchase for the FOX Performance Series 2.0 Rear IFP Shock for 0 to 1-Inch Lift (17-26 4WD F-250 Super Duty) that you ordered in April.

We reviewed your order and we do apologize, when you called in to set up a return for the original shocks that you ordered, the Sales Representative you spoke with incorrectly set this up as a replacement and not a refund or exchange for a different item. So the replacement shocks were also shipped to your old address. The representative should have confirmed the address and they should have set this up correctly.

We do apologize for the time that you had to spend to get a resolution for this issue. We do see that you were refunded for the replacement shocks on 6/3. This refund was issued back to your Original Payment Method.

Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 9/30/2026.

If you have any questions or concerns, please contact us and we will be happy to assist you. We do appreciate your patience while we reviewed your order.

Thank you,
Amy

Rated 4 out of 5 stars

Loved the sidesteps

Loved the sidesteps. Directions should be included with a couple still photos to make sure orientation is right. The link to instructions also makes you enter what rig you are driving, should at least take you to right rig and instructions. The only other thing I would suggest is putting maybe 1 extra each bolt for each size in the box as well. Great product, not so good directions or would have given 5 stars.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to purchase

Super easy to purchase. Tons of pics, reviews, and info on installs for anything. Prices are honestly right on par with any other website and American trucks has faster shipping usually for free. Have spent thousands here and will continue to do so.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Experience!

Terrible Experience!! If you live abroad, or plan to take your spare parts out of USA, NEVER buy from this company.
I bought a pair of ALCON brake discs kit for a 2026 Ford F150, and instead they sent me a kit for a Ford Bronco or Ranger, nothing to do and useless for me.
After I claim and send photos of what was sent, the answer was that the policy was not to apply if I took more than 30 days in claim, or if I take the parts out of the country.
Why they did not assume their 100% responsibility on this matter and at least return, if not all part of the cost of the product?

15 April 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Antonio,

Thank you for taking the time to share your feedback and your experience with us. We do apologize that the incorrect item was shipped. We do work hard to get orders shipped quickly and correctly to our customers, and we fell short of our goal and more importantly your expectations with your order.

We would like to review your order and see if we can resolve this issue for you, but we were unable to locate an order with the information shared in your review. If you could send your order information and a copy of this review to Satistaction@AmericanTrucks.com. Once we receive this information, we will review your order.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 3 out of 5 stars

FORD TRUCK HEADLIGHTS 09-14

Website shows up to small on screen. But has good sale.prices, but website a little confusing, for I ordered 1 headlight but didn't know I could have got a better deal on a 2pk, but doesn't tell you that it's 2pk. till you click picture, for it looks higher and you think it's on 1 headlight for 09-14 Ford F-150 's

28 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Philip,

Thank you for your recent order and for taking the time to share your feedback with us regarding the AmericanTrucks website. We are sorry to hear that you found our website a little confusing when viewing the items for your Ford F-150. We do value the feedback that we receive from our customers as your comments help us to make improvements to the products and services we offer to our customers.

We do see that you recently purchased the OE Style Headlight, Chrome Housing with Clear Lens, Driver Side. We see that you contacted us as the item you received was damaged when it was delivered. We do apologize for this frustration and the inconvenience this situation may have caused you.

If you are looking for a specific item or if you have questions, please contact our Sales Team. They will be happy to help you in locating the the product that you are looking for.

We do try to have the information on our website clear so that our customers are aware of what they should expect when it is received. If there is a specific item you feel we could make the page clearer, please send this information to Satisfaction@AmericanTrucks.com and we will be happy to review the information and see how we can make it easier and clearer for our customers.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

No help from 3 different salesmen WTH…

No help from 3 different salesmen WTH ..ordered parts anyway probably last order! Need training for technicians or give them a weed eater oh battery powered

28 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Kevin,

Thank you for sharing your feedback with AmericanTrucks. We are sorry to hear that you did not get the help or assistance that you were looking for when you contacted us.

We would like to see if we can assist you, but we were unable to locate an order with the information shared in your review. If you could send your order information and your concerns to Satisfaction@AmericanTrucks.com we will review your comments.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

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