American Auto Shield Reviews 

I purchased a Powertrain Gold warranty (Contract #: CHXM5269906) through Carchex, and American Auto Shield (AAS) was assigned as the claims administrator. When my vehicle broke down, AAS wrongfully denied my valid claim, citing an incorrect service record. However, CARFAX later corrected this error, and the repair facility issued a written apology, confirming no prior issues with my vehicle. Despite having clear evidence, AAS still refused to honor my claim.

I have provided every required document, including a diagnostic report proving no pre-existing issues and a photo before towing showing no warning lights. Instead of fairly reviewing my case, AAS has ignored my communications, delayed the process, and refused to take accountability.

AAS engages in bad faith claim denials and makes customers jump through endless hoops to avoid paying out. They will take your money and leave you stranded when you need them most.

Do NOT trust American Auto Shield! If you want a warranty that actually protects you, look elsewhere!

I'd like to know if everyone who has been scammed by this company saying they won't pay or only pay rates not for the area they sold the warranty. Also only paying 50% of the cost of the part. I'm seeking an attorney to sue them in a class action suit. Not to take our money.
Please feel to Contact me fax 843 432 3141

Well tried to get my cars warranty to do Any work with this Shady company Everytime I called and spoke with rep I was denied any repairs or diagnostic fees etc. Horrible company just my opinion now I'm out of pocket 1 estimate and over $506.25 for lousy warranty that cost them 0$ sooo paid for 5 months for nothing never used it 1 time! Spent years on hold on phone dispute Dept from my lovely bank Fidelity Investments brokerage bad also used Mellon Bank BNY and found I Was at Fault !! For not being a first class Lawyer !!! Unbelievable don't Do any business with any of these institutions please for warned is for armed!! They will not reimburse my monthly payment or anything else!!! Minus 10- Thank you !

zero stars. Our business will no longer be accepting american auto shield . took 3 hours and 9 phone calls and a week to get them to pay out on a 209$ claim they approved days prior. They tell you 48 hours and it's been 3 days and no one know left from right so they definitly have no clue whats going on. Hold the customers car for a week for a thirty minute repair because we only have 1 worker and she's behind. They ask you to speak to the tech about diag and they hang up so you have to call back and start over. Extra proffessional. Joe blow tells some made up story about why payment hasn't been approved after 3 days when it's a max of 2 days to receive payment. What gives? Grow up! Hire workers that know their a++ from a hole in the ground and have your workers all stick to the same lies. Thanks

This company works with Car Shield, this company does not pay claims and comes up with reasons to not pay a claim. After reviewing my contract nothing is mentioned about sensors not being covered especially the DPF sensor. It only states that it is not covered if removed or modification. My sensor was just normal wear and simply need to be replaced.
Now I had to pay 641.xx dollars out of my pocket that I did not have.

Do better for the dealerships that try to work with you guys. Powertrain claims take FOREVER and the claims process just sucks!! Customers are without their vehicles for weeks and the dealerships are the ones that have to deal with the upset customers.

Car shield and American auto shield You will make you jump through an insane amount of run around. Nothing is ever really covered you always pay out of pocket. And also prepare to not have your vehicle for weeks. You’ll get a rental but still pay a portion of it. Not worth it. Customer service from both Car shield and American is horrible. Update I had another horrible experience they just lost a law suit were they need to pay due to false advertisement. My engine is not covered even though the advertisements say they are. I have all service records nothing I caused or could've prevented the engine failure and now I'm stuck with the bill no resolutions. they will find loop holes and ways to get out of paying any amount of money. Just false promises and misleading advertising. I will be contacting the Better Business Bureau. BBB

Where to even begin? Approximately 6 months ago I elected to take a chance and sign up with Car Shield. Quite frankly, I was surprised that they insured my 2002 Ford Explorer Sport Trac, which still looks like it's in showroom condition (because I have kept it in a garage for 22 years). But it was a stiff price at $139 a month, but I figured if something major goes wrong, I'd be out of alot more.

Well, sure as the sun rising each morning, my transmission went bad 6 months later and I took it to my local AAMCO Transmission where I live - and they accept Car Shield.

Now here is where the rat race began. To begin with, during week one, Car Shield was supposed to send out an adjuster to evaluate my transmission to make sure what AAMCO says was wrong, is true. But the adjuster never came, so we tried again the following week (we're now at week 2). The adjuster finally came, and seconded the fact that the transmission was gone - so all of us thought, OK, this should be it.

Then they (Car Shield) waited another 4-5 days before requesting some additional photos of the drop pan and oil - OK, so now we're at 2.5 weeks (and my vehicle has been sitting there for this long).

Finally they approved the transmission repair/replacement, but they didn't want to pay the money for AAMCO to order a transmission from their source. Rather, Car Shield told them that they were sending a transmission - which took another week.

So as of this writing (labor day weekend), the transmission finally arrived, but it will be another few days before they test and install the factory rebuilt one - now it's a month!!!!!

So my car had been sitting outside (covered with bird crap) for a month (not AAMCO's fault, as they had to play along with Car Shield). My cost was the $250 deductible as per my policy, plus an offset of what AAMCO charges for labor and what Car Shield was willing to pay (remember, the insurance company will always look for the cheapest route to go). So my total out-of-pocket cost was $694.

In the end, I saved around $3500-$4000, which is not bad at all. But it was the run around, the constantly having to wait, etc., that soured the entire experience for me, so I'm currently torn over it all.

Now it's important to note that Car Shield will want all service records of your vehicle. Since I do my own oil changes (Mobil 1 synthetic only), and my friend, who is a retired Ford Mechanic, doing my transmission fluid changes, I didn't have anything official to show them. So I had to provide what I did in letter format - which they accepted. They (Car Shield) do check to make sure your fluids haven't been ignored (i.e. sludge in the engine), because if they see that you've abused/ignored vehicle maintenance on your car, they won't cover anything.

As for a car rental, Car Shield did pay for 2 weeks (no more than 14 days) of a car rental, but beyond that, you have to pay for a rental out of your own pocket (which I did). So that was another $376 out of my pocket because of the amount of time it took for Car Shield to approve and send a replacement transmission.

So is it worth it to me? I've got mixed emotions on this one. After all, even though it took almost a month to get a final decision, I didn't have to eat the cost of a transmission, which was a huge load off my mind because I'm a senior citzen on a very limited retirement income.

I'm still sticking with Car Shield, but I just hope that in the future, I don't fall victim again to the same delayed response times.

You must fight for repair.
As a repair shop, American auto shield makes you fight for your customer, they will not pay proper rates as determined by standard industry guidelines but offer arbitrary lesser amounts. You have to fight to get them to pay a reasonable amount. We will not accept American Auto Shield at our facility. Do not recommend.

I have paid into this program for years. I have never had a claim. I broke down on vacation and my truck is over 300 miles from my home. My truck was serviced by the dealer with an oil change and tires rotated before I left. My vehicle is always maintained and garage kept. The repair facility does not agree with your results.

American auto shield is a waste of time I've paid my warranty up had it for 5 years haven't use it in a very long time soon as I had some problems with my car needed a new engine they denied the claim stating that the 2 parts on my engine wasn't covered I need my ac fixed they denied that also so you mean to tell me you pay all your hard working money for them to deny your claim the adjuster don't have a clue of nothing these people take your money and will not fix anything I was told that I have a lot of coverage on my ac that was a lie I've done paid 4000 and some into this warranty and still have another year to go but they won't fix anything that's listed in the contract these people are horrible I wish I've never signed up with them people please look some where else because these people will not fix anything that goes wrong with your car but I will be getting me a lawyer to look into this because this is not right they should not be in business claims # 2474739

Customer Review for CarShield - Excellent Customer Service by Christopher White During Car Repair

I recently had the opportunity to experience exceptional customer service from CarShield, particularly from their representative Christopher White, while my car was being repaired at the repair facility. I am delighted to share my positive experience and commend CarShield and Christopher White for their outstanding service and support.

From the moment I contacted CarShield regarding my car repair needs, Christopher White displayed a remarkable level of professionalism, empathy, and expertise. He guided me through the entire process with patience and clarity, ensuring that I understood the repair coverage provided by my warranty and addressing any concerns or questions I had promptly and effectively. Christopher's dedication to customer satisfaction and his commitment to providing top-notch service were evident in every interaction I had with him.

Christopher's dedication to customer satisfaction and his genuine concern for my well-being as a customer truly set him apart as a stellar representative of CarShield.

Overall Rating: 5/5 stars - Excellent

Thank you, CarShield, and Christopher White, for your excellent customer service!

The worst company SCAMING PEOPLE IS U GOT MY COMPANY FOR $810.31 ON MAY 11TH 2024 AND STILL WONT GIVE ME MY MONEY THEN CAN NEVER GET NOTHING BUT A EMAIL .. YEAH SCAMMERSS DO NIT USE THUS COMPANY I HAVE BEEN IN BUSSINESS SINCE 1968 NEVER HAVE I HAD A PROMBLEM TILL U

This outfit hires indian scammers who violate federal law by calling numbers on no-call list.

American Auto Shield (formerly CarShield) is a horrible, horrible service. Avoid them at all costs! I have paid almost $7000 over four years to them, and I have had only one claim (before today) that paid approximately $600. Now I need a new air compressor, and my dealer won't take CarShield/American Auto Shield anymore because American Auto Shield insists on shipping in outside parts, which they cannot use, and they are so difficult to deal with. Therefore, I called American Auto Shield on Thursday to find out who takes them in Memphis. American Auto Shield recommended the shop where I took my car Thursday evening, and now American Auto Shield only wants to pay $671 of a $1700 covered claim! American Auto Shield says they won't pay more than this because the shop doesn't take outside parts. American Auto Shield absolutely KNEW THIS before they recommended the shop because this shop does regular business with them. They should NOT have recommended this shop to me since they know they don't take outside parts! If I now take my car somewhere else, then I will have to pay the labor costs for the diagnosis work at the shop where my car is now. This is a deceptive business practice and it is infuriating to have paid this much money and not be covered as promised. I will be leaving multiple bad reviews everywhere possible. AVOID THEM AT ALL COSTS!!! Also, when I got a representative on the phone, I was cut off and had to start all over again with waiting to get th rough. They should have called me right back. They have my phone number. You are much better off to save the money that you would pay them in premiums and pay yourself every month. Create a savings account for car problems, but DO NOT sign up for American Auto Shield!

Truck needed a new engine costing $17,000. Car shield denied the claim and paid for nothing. Do not believe the positive reviews they are most likely made up. This insurance is a complete waste of time and money.

They spent 3 weeks trying to deny the claim, then when they did agree to pay, they tried to put in inferior parts and refused to pay the taxes.
Horrible company.

The adjuster claims continously use caused timing tensioner and guides to fail after the vehicle has been in the shop for 2 months and 90 percent of the time The shop was waiting on the adjusters. I will no longer recommend this company. If you say you will provide a service you must honor it the just as I did for my past 16 years in the Army defending our country. I am very concerned and disappointed on how this company tries to make it the customers fault since they drove to the repair facility.

Had a leaking oil pan. My dealership worked with Auto Shield, and my claim was approved with no hassle. Was kept in constant contact with Auto Shield on my claim status. Couldn’t be happier with their service!

They cancel authorizations for towing. They advertise with Vivica A. Fox, Ice T and other famous actors that as long as you take your vehicle to an authorized service location who accepts Car Shield, if it is a covered part you are only responsible to pay your deductible. This never happens and the cost is always so much higher for covered part. It is a total scam how American Auto Shield, as the third party administrator for CarShield play with words and terminology to attempt to justify auto ship parts as a non participating dealership charges. This dollar amount is then added to your deductible but the difference will be paid as long as the repair is deemed covered under your active policy.