American Auto Shield Reviews 

Don’t use this company. I drive a BMW so I only take my car to a BMW dealer for any repairs.
I have the diamond package which I pay a month a lot. So the arm to the wheels needed to be replaced auto shield found a aftermarket part for 106.00. And wanted BMW to use this part instead of the recommended part from BMW that was 600.00. Their part was not warrantied as the BMW part was. So they want you to accept used parts that will not last so you can have the same problem down the line!!
They find the cheapest rates that no dealership will accept. If you drive any type of expensive car or really any other they will rip you off !!!!

Worse company. They’re racist.

If I could choose no stars that would be the grade this warranty company deserves. They hide behind a technical service bulletin that is generic for many different type transmissions for various vehicle makes and models. They catch you in the fine print. Find a reliable warranty not affordable autoshield LLC Fort Lauderdale

I purchased a vehicle service contract expecting protection against major mechanical failures and have been extremely disappointed with my experience.

My 2015 Infiniti QX80 experienced a mechanical failure while driving home from work and has been sitting at the repair facility since April 9, 2026.

The repair facility determined that engine replacement is required and specifically stated that timing chain failure caused internal engine damage. Despite this, authorization was limited to approximately $5,600 toward timing chain repairs that the repair facility states are insufficient to restore the vehicle.

I fulfilled the contract waiting period requirements and mileage requirements before the breakdown occurred. After disputing the determination, my dispute was denied and I was unable to escalate my concerns to supervisory personnel despite requesting escalation.

My goal was simply to have my vehicle repaired according to the repair facility findings. Unfortunately, my experience has been long delays, denied escalation attempts, and an unresolved claim while my vehicle remains inoperable.

I encourage anyone considering a vehicle service contract to carefully review coverage details, exclusions, claim procedures, and escalation options before purchasing.

We have been without a vehicle since 4/19/26. The claim was not processed nor was an inspection completed until 5/5/26.
The result of the “investigation” was a denied claim for a litany of humorous changing opinions by AAS and Car Shield. The top three most entertaining denials; “claim being suspicious due to time of grace period ending.” the infamous “pre-existing conditions,” and most recently a “dime in the transmission pan.”Chevy Silverado has found the last to be news worthy . Now they state the claim “should have never been processed.”
AAS and Car Shield has scammed our family into this warranty, breeched the contract excessively, committed fraud and now blames the victim for proceeding with the claim they accepted for the economic loss and damages being experienced in the lengthy waste of time cherade of “claim processing.” If you have experienced these issues contact your state attorney general’s office as we have done, the FTC, BBB and Consumer Protection Commission. Shut this scam down fast and make them pay. They have an obligation to uphold contractual agreements! Do not let them get away with their charade.

Unbelievably bad claims process. Never again. No extended warranty is worth having to get pre-authorized when the vehicle is at the repair facility and then being on hold and dropped 3x.

Carchex Had to get transmission repair and I will give this company 10 stars fast quick service great company will highly recommend to friends

I had a/s on my vehicle for 5 yrs. Never used it until 4/15/26. Then they tried to short change me with the lowest quality parts for my vehicle, and basically wasn’t going to cover the labor. The average labor rate for the type of repair is about $200 per exhaust manifold, a/s wanted to $54. They also took forever start the claim. Over 1 hour with my mechanic and nothing was finalized! This was ridiculous! Needless to say I dropped Car Shield and I do not recommend them!

Do your self a favor and avoid( Car shield, Auto Shield or Carchex) at all costs. They seem to keep changing their name due to having a lousy warranty. Terrible product and lousy customer service. AC went out on 2020 Ram and my out of pocket should have been $100 but was over $600. All exclusion coverage is far from it. Put the money you would pay for this garbage in saving account.

TRYING TO GET PAYMENT IS NOT EASY. IT TOOK OVER 2 MONTHS. I HAVE TO TALK TO 6 EMPLOYEES AND ALL I GOT WAS A RUN AROUND IN CIRCLE.

I am a Carshield costumer, AAS is the policy administrator. I have a vehicle that needed a power control module. Even though the repair is supposed to be "fully covered" under my policy I am having to pay out of pocket for repair hours and the part because AASs "vendor is out of the part." I found a cheaper part at NAPA but AAS refuses to pay for it because it "is not their vendor."

AAS also no longer pays upfront for rentals, they operate on a reimbursement only policy, even though the contract clearly states that they may pay for a rental.

A customer cannot speak to an adjuster, supervisors never return calls and everyone I have spoken to has been extremely rude.

During this repair process AAS has continuously caused delays, and put obstructions in the way of having the covered repair actually take place. Going on over a month now since the claim was reported.

The worst customer service I’ve ever received. They claim they reach out to update clients but don’t. My car has been in the shop for 1 week past the estimated finish date and they don’t want to pay for the rental car I need. They didn’t pay for the parts needed to properly repair my Range Rover. I don’t recommend any warranty with auto shield. It’s a waste of money. They only approved refurbished parts. Out of pocket costs rise and rise due to lack of communication and accountability.

They suck. They charge me for stuff that should be covered. Argued with the shop about how long it should take, etc. DONT BUY THEIR WARRANTY THEY ARE THIEVES

I'd give it a zero star if it would allow me. Have had a Platinum w Luxury Electronics & Labor plan for the past 3 years on my 2011 Mini Cooper Countryman. I have spent 6,499 dollars in the past 3 yrs for coverage. I filed two claims during that time. Both were denied. Nothing positive to say about them. I cancelled my policy. Wish I had done it sooner.

My first claimwith Home Safe/Armis. That was a flop. I did get a call from a very nice lady explaining the problem and fixed it. I do not like you have to pay deductible up front - why - well what if they don;t show up? Guess what - they did not show nor call? Its Saturday - everyone is gone for the weekend - now I have to wait until Monday. not a good way to start. Ready to cancel this mess.

Do not use CARCHEX extended warrant,y they are a total rip off have had them for over a year, brought my 2015 Toyota truck in for brakes rotors ok not covered, understood BUT the calipers are according to the list,no my mechanic/owner spent 3hours on the phone during his work day on hold call return they told him no they had rust and corrosion he had to send photos,,so long story and me flipping out at CARCHEX we live in NE and they use salt on roads every freaking vechicle has rust or corrosion underneath so I dumped them and wasted money for a pathetc b/s warranty,, they tried to tell me I should keep it you would not cover calipiers what makes you think they will cover anything under the truck or hood

One of the worst experiences I’ve ever had – Stay Far Away from CarShield

I don’t usually write reviews, but my experience with CarShield has been so unbelievably awful that I feel obligated to warn others. From beginning to end, their entire process is long, uncomfortable, stressful, and incredibly difficult to navigate. What should have been a simple warranty claim turned into a drawn-out nightmare filled with confusion, delays, and a complete lack of support.

Every single customer service representative I spoke with was rude, dismissive, and did absolutely nothing to help. No one takes responsibility, and I was constantly passed from one department to another, repeating the same story over and over again—only to get nowhere. It’s emotionally exhausting and feels like they’re deliberately trying to wear you down, so you’ll give up.

To make matters worse, this company does business in a way that feels outright fraudulent. They promise coverage and peace of mind, but the second you actually need help, they look for every excuse in the book to deny your claim. It’s a bait-and-switch operation at its finest.

Even worse, many mechanics refuse to work with CarShield. I’ve been turned away multiple times by repair shops who told me flat-out that they won’t deal with CarShield because of how difficult, slow, and untrustworthy the company is. Imagine the embarrassment and frustration of having your car in need of service, only to be rejected because of the warranty company you trusted.

And if your vehicle ends up in the shop for an extended time due to their delays, don’t expect much help—CarShield only offers seven days of paid rental coverage, even if the repair takes far longer because of their own incompetence. After that, you’re on your own, footing the bill or left without transportation entirely.

This has easily been one of the most uncomfortable, aggravating, and stressful experiences I’ve ever had with any company. I wouldn’t recommend CarShield to my worst enemy. You’re much better off saving your money and paying for repairs out of pocket than going through the circus that is CarShield’s so-called warranty service.

Frustrating and Blame-Shifting Experience

Dealing with CarShield has been nothing short of a headache. Anytime there's a delay with my vehicle, they’re quick to point fingers at the repair shop—even when it's clear the fault lies with them. The shop has bent over backwards to meet every one of their endless requests, providing documents, diagnostics, photos—you name it. But no matter how much the shop does, CarShield always finds a way to say it's not good enough and reject it. It feels like they’re just looking for excuses to avoid approving the work. Incredibly frustrating and definitely not the peace of mind they promise when you sign up.

So I came here to share my experience…
So I came here to share my experience with carshield. My car has been at my repair shop for 4 weeks now. Basically, just sitting. The reason it's still just sitting is because carshield keeps Requesting photos that my mechanic have set to them several times already. They just continue to say they didn't receive it and my mechanic needs to call in, which he did several times already. They even had an inspector come out to look at my car. This has been the worst experience ever! Every part of the process was a complete disaster. Not one single person actually helped me. My mechanic is so fed up with carshield and all their hoops he really suggested I just take my car and just go. Nothing about this was a peace of mind. Actually, carshield has made the process very very very complicated. I was definitely more stressed with absolutely no peace of mind throughout this entire process. Please DO NOT US THEM. THEY ARE COMPLETE FRAUD. They honestly deserve a negative five star

Motor vehicles have two horns so when you honk, three is a high and low sound emitted, One of mine stopped working so when I honk, it is high pitched and not a loud sound. The claim was denied because the horn "worked."

Transmission began having difficulty shifting. Took it to dealership who determined it was failing. Adjustor denied claim because Ford had a "technical service bulletin" on the problem so that mechanics knew how to fix. There is a sneaky clause in my contract that American Auto Shield will NOT repair failures if there is a Technical Service Bulletin on the item. It is NOT a recall, just information to the repair shop how to fix.

I regret not seeing that clause and, at the time I purchased the agreement, understanding the impact of a simple Technical Service Bulletin.

Update- thank you for your response. As I stated in my initial entry, I acknowledge the clause about TSB's but wished I had noticed it when I purchased the contract. That clause is something I will most certainly look for and absolutely avoid with future such contracts. Regarding the horn, your inspector is just plain wrong! I can send you an audio of my "'63 Volkswagen Van" sounding horn. Thank you.

Beyond VERY disappointed and shocked that my claim was denied with little explanation via a phone call from American Auto Shield (claim #2596833)! I purchased coverage in July 2024 and claim was filed in January 2025. I requested a thorough WRITTEN explanation as to why the claim was denied and NEVER got a response! I only received an email that I could download my contract to review it! The repair shop has tried to help with handling of this claim and still the claim was denied. Quite frankly, I still do not understand why it was denied because I never received a detailed explanation of the denial, per my verbal request to the claims adjuster.

In addition, I feel completely misled by the sales representative when I purchased this Gold coverage! I had inquired with multiple warranty companies and decided to go with CarShield/American Auto Shield. I should have done better research into this company! Come to find out that there was a BIG lawsuit against the company for false advertising in 2024 to the tune of $10 million! I feel completely misled, lied to, and jerked around! I am writing this review to WARN others! BEWARE of purchasing warranty coverage from this company!! Don't believe all that hype from celebrities on the commercials either!

In the meantime, I am searching for what I can do to appeal the denial. I was told by claims representative via phone that I could NOT appeal the denial decision! Seems completely fishy AND possibly worthy of a complaint to Colorado Insurance Commissioner as well as seeking legal advice (which I cannot afford because I wasted my money on monthly payments for the Gold policy that was not worth one penny of the money I spent!)! All around BAD FAITH claim denial practices!

Don't waste your time or money on this company! I don't usually write reviews, but feel that this negative review is needed for the public! By the way - this company is NOT accredited by Better Business Bureau!