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2.1
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
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I DID NOT RECEIVE MY SUNGLASSES , ... , AMBREUX DID NOT REPLY TO THE MAJORITY OF THE EMAILS WHICH I SENT TO THEM ,... , AMBREUX REFUSED TO RETURN MY MONEY , ... , SO I HAVE HAD TO ASK MY BANK TO OBTAIN A REFUND FROM AMBREUX FOR ME ! ! !
Waiting over a month for Rayban sunglasses, no response from customer support.. posted by China post? Despite UK address which is famous, probably fake office address
Scammers
They sell fake sunglasses very poor!
Would give no stars.
Bought RAYBAN polarised as they advertised on insta.
Totally fake and not at all as described in the advert .
Ihave contacted them and after alot of emails to them .
They respond stating take a picture of what they sent to arrange refund and return.
Since then nothing back from them.
Glasses you could buy better in a pound shop.
Please everyone not buy or believe their fake reviews.
Total scam and should be removed from Shop and other platforms.
They advertise under various names but all fake products.
Honestly Iwould not believe a word this lot states.
Until the monies are in my account.
Which I doubt will ever happen .
As they have had all my details for many months.
Once again Scammers do not buy anything from them or their related companies.
The glasses are fake cheaply made and not what they advertise at all.
Your money not theirs and please do not believe their fake reviews.
Reply from Ambreux
Hello Paul, we are sorry for the frustration with your purchase and the time it took to resolve your refund request. We have reviewed the correspondence with our support team. Your case was recorded as resolved on 25 August following a refund. We recognise that the earlier communication about the refund was unclear, and we apologise for that. If the payment is still not showing, please reply to the existing email thread so the team can check the refund reference with you privately. Kind regards, Ambreux
Fake sunglasses not polarised as shown and advertised in their ad.
Customer service totally non existent.
Five emails sent not one response.
Poorly made and not worth £1 get better in a cheap shop.
Yes Ihave been scammed so please do not buy.
They also sell under various names but all fake goods.
On insta and tik tok.
Whom should take these ads down .
Reply from Ambreux
Hello Paul, we are sorry that your purchase and the initial response from our support team fell short of your expectations. We have since reviewed your correspondence, and your case was recorded as resolved on 25 August following a refund. We apologise for the delay and the confusion during that process. If you still need clarification about the refund, please reply to the existing email thread so we can check the details privately. Kind regards, Ambreux
At first, I was worried because there was a delay with the delivery. However, after contacting Ambreux support, they replied, investigated the situation, and helped resolve everything.
In the end, the order was delivered, and the sunglasses arrived in great condition. The quality is very good. Despite the delay, the company handled the issue and made up for the inconvenience. Overall, I’m satisfied with the purchase.
It's a scam company they are selling these glasses which is made of pure plastic and it has got nothing to do with the Mercedes and robbing people off
AVOID !! It's a scam company !! I paid for sunglasses and never received them . They are sending fake emails about delay to avoid actions from the customers.
Should be no stars
Absolute rubbish
What a waste of a lot of money
The sunglasses are worth no more than 50p
AVOID AVOID AVOID
Absolutely awful company. their customer service is beyond terrible, the sunglasses I bought are not Authentic as advertised & are instead cheap Chinese plastic copies. Their Terms & Conditions state they issue a returns label, however, they do not & you have to return at your own cost, although they promise to refund your postage, they do not. AVOID AT ALL COSTS
Reply from Ambreux
Hi,
We’re sorry to hear about your experience.
We take claims about product quality, authenticity, and returns very seriously. However, we’re currently unable to identify your order based on the information provided in this review.
We’ve requested more details through Trustpilot so we can verify the purchase and investigate the case properly.
Please send us your order number and the email used at checkout so our team can review this and provide the correct solution.
Bought sunglasses
After 30 minutes one of screws fell off!!!
Can’t get a refund?
Reply from Ambreux
Hi,
We’re sorry to hear about this.
However, we’re unable to identify your order based on the information provided in this review. We’ve requested more details through Trustpilot so we can verify the purchase and investigate the case properly.
We offer free 30-day returns and a 2-year warranty, so if this order was placed with us, our support team will be able to review the issue and provide the correct solution.
Please send us your order number and the email used at checkout so we can help.
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