I had a very positive experience with Amasty. They are a reliable company, and their support team is responsive, professional, and quick to resolve issues whenever they arise. The only reason I’m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amasty modules have been great for our Adobe Commerce Cloud project, but more overly - it's the level of support and service that needs to be called out. Special mention to Valeryia, one of Am... See more
Company replied
Amasty have been one of our company's technical backbone for many years now, in our Magento / Adobe Commerce environment. And their technical expertise is not only great, their technical staff and sup... See more
Company replied
They are our first-partner-to-go-to when we need additional features for our Magento 2 store. We used to combine modules from various partners and origins but that never worked out well. We always... See more
Company replied
Company details
Written by the company
We help thousands of businesses worldwide developing e-commerce tools. 280+ Magento extensions developed 16+ years at the market 100 000+ happy customers Whatever you want from a Magento extension and custom development, we've got that.
Contact info
Afroditis, 25, Office 208, 1060, Nicosia, Cyprus
- amasty.com
You should know
4.1
Great
605 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive Support team
Quick responses, detailed information, and multiple solutions, exactly what you’d expect from an incredible support team.
21 November 2025
Unprompted review
Reply from Amasty
Dear Ian,
Thank you so much for your kind words!
We're truly glad to hear that you had a positive experience, and it was a pleasure assisting you. If you ever need help again or have any questions, don't hesitate to reach out to us, we're always here to help.
Warm regards,
Amasty Team
No. 1 in support!
Amasty always gives fast, kind and very professional support.
21 November 2025
Unprompted review
Reply from Amasty
Dear team,
Thank you for your feedback!
We're glad to hear that our support team met your expectations and that you were satisfied with the services provided.
Please don’t hesitate to reach out if you need any further assistance in the future - we’ll always be happy to help.
Warm regards,
Amasty team
Very good customer service!!!
11 November 2025
Unprompted review
Reply from Amasty
Dear client,
Thank you for your feedback!
We're glad that you appreciated our customer service at Amasty, since providing good support is always our top priority.
Please don't hesitate to contact us if you ever have any questions or concerns - we'll be happy to assist you further.
Warm regards,
Amasty Team
## Ticket 497566 ## Do not choose…
## Ticket 497566 ## Do not choose Amasty extensions if your users use the Kaspersky firewall (a web extension used by millions of people worldwide). You will get errors in the logs, and Amasty refuses to fix them, claiming it’s not part of their responsibilities. Unfortunately, they are also very superficial when it comes to problem-solving, even though I pay for their monthly support service. No help at all. I have many problems with their extensions and I need to ask for an external developer to solve them.
7 November 2025
Unprompted review
Reply from Amasty
Dear team,
Thank you for sharing your feedback, we truly appreciate you taking the time to let us know about your experience. We are sorry to hear that your experience with our Amasty extensions and support service did not meet your expectations, and we understand your frustration when encountering issues that require external developer input.
Our team completed a thorough technical investigation in ticket #497566, and the detailed analysis concluded that the issues you are experiencing are caused by the Kaspersky software and are not related to the Amasty extensions themselves.
This particular issue is not conflict-related and is related to the third-party extension. Therefore, debugging and fixing this requires intervention from the provider, and it is recommended that you contact Kaspersky directly for further assistance with their product.
We regret that these issues could not be fully resolved despite our efforts, and we sincerely thank you for your cooperation in the investigation.
Kind regards,
Amasty Team
Superb help
Superb help! Quick, informative, and to the point. Found a solution to an issue with the first response. Recommend!
31 October 2025
Unprompted review
Reply from Amasty
Dear Valentin,
Thank you for your feedback! We truly appreciate you taking the time to leave this review.
We're pleased to hear that our support team was able to resolve your issue quickly and informatively, since it's exactly what we aim for.
Please feel free to contact us if you ever have any questions or concerns - we're here to help. Thank you once again for recommending us!
Warm regards,
Amasty Team
Amasty always has the best support!
30 October 2025
Unprompted review
Reply from Amasty
Dear David,
Thank you for your feedback!
It's great to hear that our support team provides the assistance you need. We always strive to deliver the best possible service.
If you require any further help in the future, please don't hesitate to reach out to us. We are always here to assist you!
Warm regards,
Amasty Team
Good modules, best support!
31 October 2025
Unprompted review
Reply from Amasty
Dear Marcus,
Thank you for your feedback!
We're glad that our extensions and support services meet the expectations of your Magento project. Please don't hesitate to contact us if you ever have questions or concerns - our support team will be glad to help you.
Warm regards,
Amasty Team
Extremely helpful support
Extremely helpful support, offered a patch on their Sitemap module to add a feature we requested extremely quickly, which was much appreciated and was a great reason to stay in the wider Amasty suite!
Much appreciated, and they followed up to ensure we'd made use of the patch and it worked as intended.
1 October 2025
Unprompted review
Reply from Amasty
Dear Matthew,
Thank you for your thoughtful feedback!
It's great to know that the patch our support team provided helped you and that the new feature worked as intended. Please feel free to contact our support team if you have any questions or concerns - we'll be glad to address them.
Warm regards,
Amasty Team
Extensions helpful and Great support !
We bought some extensions to Amasty and are statisfied ! We encountered some troubles recently with one extension and the support helps us to solve the problem quickly ! Thank you !
21 October 2025
Unprompted review
Reply from Amasty
Dear Kevin,
Thank you for your kind feedback!
We're really pleased to hear that the quality of our extensions and the support you've received meet your expectations. We’re always striving to deliver the best possible experience for you and your Magento project.
Please don't hesitate to reach out to us if you ever need help - we'll be glad to assist you, as always.
Warm regards,
Amasty Team
Quick reply and solution
24 October 2025
Unprompted review
Reply from Amasty
Dear Shivam,
Thank you for your feedback!
We're really glad to hear that our support team was able to quickly understand and resolve your issue. It means a lot to know we could provide you with effective and timely help.
If you ever need anything else, don’t hesitate to reach out to us!
Warm regards,
Amasty Team
Quick Resolution and Clear Guidance!
I had a great experience with Amasty’s support team. They responded quickly, explained everything clearly, and helped me solve my issue smoothly.
Special thanks to Darya and the team for their professional and friendly assistance, really appreciated!
20 October 2025
Unprompted review
Reply from Amasty
Dear Qiaolin,
Thank you so much for your kind words about our support team!
We really appreciate you recognizing their help, and your positive feedback helps us grow. Don't hesitate to contact us anytime if you have any questions or concerns - we'll always be glad to assist you as always.
Warm regards,
Amasty Team
A pleasure to work with
I reported a "minor issue" that they initially stated wasn't on their radar to address at this time. But then a day later they provided a patch and asked for my feedback and asked for me to test their solution. They were very cooperative when I found another outlier/bug and they provided a great solution for it as well. In they end they were quick and responsive and great to work with to resolve the bug for me and all of their customers making their product that much better in the long run!
6 October 2025
Unprompted review
Reply from Amasty
Dear Developer,
Thank you so much for taking the time to share your detailed feedback!
We're glad to hear that our support team successfully resolved your issue and was helpful to you. Please feel free to reach out if you ever have any questions or need assistance. We're here to help!
Warm regards,
Amasty Team
Reply from Amasty
Dear Mike,
Thank you for your positive feedback!
We really appreciate it, and it means a lot to our team. Please don't hesitate to contact us if you ever have any questions or concerns. We’re always happy to help.
Warm regards,
Amasty Team
Nothing works and support lacks knowledge
You order a module for 415€ and another module for 295€ and it doesn't even work. Also when you contact the support, the only thing they can ask if you have installed the newest version of their module.
9 October 2025
Unprompted review
Reply from Amasty
Dear Dennis,
Thank you for sharing your feedback, we truly appreciate you taking the time to let us know about your experience.
We're sorry to hear that your experience with the Amasty extensions and service did not meet your expectations. It’s unfortunate that we haven’t received any additional details from you to identify your case and provide you with personalized assistance, and if you need any further help at the moment, please don’t hesitate to contact us at support@amasty.com and tell us more about your case.
When our support team conducts an investigation, they need to know the whole context of the issue and what factors (like extension compatibility or recent updates) could impact the functionality. Therefore, asking about the installation of the latest version of the extension is often the first step in collecting all the necessary details necessary to provide you with the most accurate feedback and resolution.
At Amasty, we take all feedback seriously and are committed to resolving our clients’ concerns. We'd be grateful for the opportunity to investigate your case further and better understand the situation and address it appropriately.
Please don't hesitate to raise a ticket via our support portal or contact us directly at support@amasty.com, describing the details of your case. We’re here to help you and will do our best to assist you.
Kind regards,
Amasty Team
They charged me $215 for an annual…
They charged me $215 for an annual renewal for a piece of software I'm no longer using and that I thought I had canceled.
When I contacted them, they told me it was non-refundable, as if they were incapable of making a mistake. I opened the ticket the SECOND I saw the renewal come through.
I opened a dispute with Paypal over this -- only the second dispute I've ever had to open with a company in over 15 years.
Ridiculous.
--------------------------
Update: They offered to give me store credit. No thanks. I thought I had canceled this, but it didn't go through for whatever reason. Instead of refunding, they decided to double down on the fact that it's 100% my fault and that they get to keep my money for something I'm not using.
13 September 2025
Unprompted review
Reply from Amasty
Dear SB,
Thank you for taking the time to share your feedback, we are sorry to hear that your experience with your Amasty subscription did not meet your expectations.
We have reviewed our records, and we would like to thank you for contacting our team via a ticket to discuss your case and the recurring subscription payment. Recurring product subscription payments give you immediate access to the latest updates and support services for the extension until the end of your paid subscription period, and indeed, our Amasty License Agreement does not allow for refunds of such payments.
As no attempts had been made to cancel the subscription before the renewal date, the recurring payment was billed according to the schedule on the date indicated in your Amasty account, as well as in the notification email sent to you 30 days prior to the billing date.
We are truly sorry to see that the special approach suggested by our colleague in the ticket was not suitable for you. If you would like to discuss the approach further, please get back to us in the ticket, and we will be happy to assist you in every way possible.
Kind regards,
Amasty Team
I’ve purchased several of their Magento…
I’ve purchased several of their Magento extensions and they are the worst. They don’t function as intended and they try to hook you into yearly renewals as a profit center. Avoid them at all costs.
4 September 2025
Unprompted review
Reply from Amasty
Dear Jeremy,
Thank you for taking the time to share your feedback and for trying several Amasty extensions for your Magento website, we appreciate it.
We're sorry to hear about your unhappy experience with the extensions. After reviewing our records, we weren't able to find any details regarding the issues you've encountered. To help us assist you more effectively, please don't hesitate to submit a ticket at our support portal. Our team is ready to help and will do everything we can to resolve the problem.
We're also truly sorry to hear that your experience with your Amasty product subscription did not meet your expectations.
At Amasty, we strive to be as transparent as possible with our customers. We make every effort to provide detailed information about our subscription terms, including billing cycles and costs before and after the purchase. This is to ensure that our customers can make well-informed decisions regarding their subscriptions.
The recurring product subscription payments give our customers immediate access to all the key components of our ongoing service, such as the latest updates and support services for the extension.
If you have any questions about managing your subscriptions or need help with your Amasty extensions, please don’t hesitate to contact our support team at support@amasty.com, we will be happy to assist you.
Warm regards,
Amasty Team
Unfortunately, only bad experiences
Unfortunately, only bad experiences with the whole company. The extension is unusable, the money was not refunded. Unfortunately, only stress and costs.
1 August 2025
Unprompted review
Reply from Amasty
Dear A. A.,
Thank you for sharing your feedback - we truly appreciate you taking the time to let us know about your experience.
We're sorry to hear that your experience with the Amasty extensions and service did not meet your expectations.
At Amasty, we take all feedback seriously and are committed to resolving clients’ concerns. We'd be grateful for the opportunity to investigate your case further and better understand the situation and address it appropriately.
Please don't hesitate to raise a ticket via our support portal or contact us directly at support@amasty.com, describing the details of your case. We’re here to help and will do our best to assist you.
Warm regards,
Amasty Team
Happy Customer
We use many modules, and are happy with them and the support provided.
1 August 2025
Unprompted review
Reply from Amasty
Dear Andy,
Thank you for your kind words!
We're happy to hear the modules are working smoothly for you and are meeting both your business needs and your expectations of our support team.
As always, feel free to reach out if you have any questions or concerns - we'll be glad to assist you.
Warm regards,
Amasty Team
Amasty know what they do
Think that Amasty is the best when it comes to Magento. Sometimes a bit complicated, and really miss a few "new" UX/UI modules that are hip and modern. Just like Shopify. But what they have is good.
5 August 2025
Unprompted review
Reply from Amasty
Dear Filip,
Thank you so much for your thoughtful feedback and for trusting our Magento extensions, we truly appreciate your support.
We understand your point regarding UX/UI trends, and we’re continuously working to improve our solutions. At the moment, we're placing a strong focus on integrating AI technologies into our extensions to enhance functionality and user experience.
If you have any specific ideas or features you'd like to see, feel free to share them with us at support@amasty.com, and our team would be happy to hear your suggestions and consider them for future updates.
Thanks again for your input - it helps us grow!
Warm regards,
Amasty Team
We've purchased several high-quality extensions that have helped us with our e-commerce.
We've purchased several high-quality extensions that have helped us with our e-commerce.
Their modules are of excellent quality.
29 July 2025
Unprompted review
Reply from Amasty
Dear Aurelio,
Thank you so much for the great feedback, it means a lot to us!
We're delighted to hear that you’ve had such a positive experience with our extensions. If you ever have any questions or need assistance, please feel free to reach out. We're here to help.
Warm regards,
Amasty Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.