Still waiting for my order, it's not amara London, it's China never would have ordered a bit embarrassing as I usually check this out. Benefit if the doubt if it ever arrives I will give it an hones... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I thought they were London based, so a return wouldn’t have been a problem. The sizing was way out, far too small in the bust. I asked for a different style, which they kindly agreed too, but a £10... See more
DON’T TOUCH THIS COMPANY……TOTAL WASTE OF MONEY WHICH YOU WON’T BE REFUNDED FOR THEIR POOR SERVICE, REFUSAL TO ANSWER EMAILS FOR GOODS NOT BEING DELIVERED AND INFERIOR PRODUCTS WHEN THEY DO AS YOU C... See more
Company replied
Waited five weeks for delivery, was sitting in China airport, when eventually received item was poor quality and poor fit. Started returns form, needs to be track and trace which cost £28.90 to return... See more
Company details
About AMARA
Written by the company
About AMARA
When Sam and Andrew Hood had a vision to make luxury homeware accessible, AMARA was born. After nearly two decades of meticulous curation, AMARA has grown to become the No1 destination for luxury homeware with collections from brands including Versace Home, Fornasetti and Kartell.
Contact info
Unit A Brook Park East, NG20 8RY, Shirebrook, United Kingdom
- +44 204 538 0427
- amara.com
1.6
Bad
1K reviews
Replied to 25% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery issues
Paid next day delivery and as soon as email saying order dispatched, received email from DPD saying order delayed - basically Amara offering next day delivery by Dpd but is not honouring. Me - I just paid for it and you cannot contact Amara
25 June 2025
Unprompted review
Reply from AMARA
Hi Ellie
Thanks for taking the time to give us some feedback.
We’re sorry to hear your order was delayed resulting this to not arrive next day
as you paid for. This was really disappointing to hear, and we’d love the
opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Emily
Customer Service Advisor
Unable to get any reply for a refund
Unable to get any reply for a refund. Bought two dresses which don’t fit and ignoring my emails.
20 June 2025
Unprompted review
Reply from AMARA
Hi Melanie
Thanks for taking the time to give us some feedback.
We’re sorry to hear you need to return your dresses due to them not fitting
correctly. This was really disappointing to hear, and we’d love the opportunity
to discuss this further.
I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’.
If you can reply to this our team would love to get to the bottom of this issue
and help you further.
The situation you’ve described is not the type of service to expect when
shopping at Amara.
Kind Regards,
Emily
Customer Service Advisor
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY.
Firstly, the quality of the products are AWFUL for the price. Shein is better quality and much cheaper. I wanted to send the item back which they make very difficult. They didn’t want me to return it and said I could pay £9 to EXCHANGE it for another size. I said I wanted to return it and the process to return is very over complicated and expensive as they don’t want you to return it. Scam!
23 June 2025
Unprompted review
Reply from AMARA
Hi Jessica.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion with this company. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
DON'T BUY FROM THIS COMPANY
Like other reviews about this company DO NOT GO NEAR IT, it should be shut down. Goods have to be sent back to China, which you would not be aware of until wanting to return as their front pages lead you to believe they are sent in the UK. It is only after you look at their returns policy that you discover goods come from Asia and they have to be sent back there at your cost. Despite entering into email correspondence with them they are now not replying. I had to pay £12 to send back the dress I ordered which I might add was poor quality, the package has now been sitting in customs in China for 11 days. This company is fraudulent, shame on you Amara.
The email responses this company post on here are just as INEFFECTIVE as their returns policy; They have my details and have STOPPED RESPONDING to my emails to them. Need I say more!
21 June 2025
Unprompted review
Reply from AMARA
Hi J Lambert.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion with this company. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Dont buy from this company
Don’t buy anything from this company they advertise clothes and shoes and when u get them they are nothing like the product. Stuff has to be sent back to china, but the postage is £25 so not worth it, you will lose your money whatever way you decide! They offered me a 25%discount and even with that I still have lost £48.00 for the tat they sent, which is only fit for the bin
1 June 2025
Unprompted review
Reply from AMARA
Hi Julie.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues and confusion caused with this company.
This was really disappointing to hear, and we’d love the opportunity to discuss
this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
I have lost £49.95 for a jacket I…
I have lost £49.95 for a jacket I bought from Amara and tried to return.MY saga is too convoluted. They did everything they could to make it hard to return the jacket, and I failed to get my money back. BEWARE.
19 June 2025
Unprompted review
Reply from AMARA
Good Morning.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the difficulties you have had with your item. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
DON’T TOUCH THIS COMPANY…SCAMMERS!!!
DON’T TOUCH THIS COMPANY……TOTAL WASTE OF MONEY WHICH YOU WON’T BE REFUNDED FOR THEIR POOR SERVICE, REFUSAL TO ANSWER EMAILS FOR GOODS NOT BEING DELIVERED AND INFERIOR PRODUCTS WHEN THEY DO AS YOU CAN SEE FROM REVIEWS. BOMBARDED WITH EMAILS AT PURCHASE POINT…..RADIO SILENCE FOLLOWING YOUR PAYMENT.
AMARA LONDON IS NOT CURRENTLY ADVERTISING ON INSTAGRAM….BEWARE MILFORD MANCHESTER!
16 JULY 2025! STILL NO GOODS DELIVERED STILL NO REFUND!!!!!
18 May 2025
Unprompted review
Reply from AMARA
Hi Janine.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion with this store. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
I purchased from this place in good…
I purchased from this place in good faith. The dress was beyond rubbish and when I go to return it has to go to China not UK, which costs the same as the dress did to begin with. This place is operating with a fake name. DO NOT PURCHASE FROM HERE.
28 May 2025
Unprompted review
Reply from AMARA
Good Morning,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion regarding this company. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
I received my 2 pairs of shoes 2 days…
I received my 2 pairs of shoes 2 days ago I paid £61.00 for them. They are sub standard shoddy plastic rubbish so disgusted that this company can trade with such misdescription. I am disabled hence use internet to shop and a pensioner. I want my money back. Need an address to return this junk. Can someone give me advice re consumer rights .
17 June 2025
Unprompted review
Reply from AMARA
Hi Elaine.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues with the items quality. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
AVOID AMARA LONDON
I ordered a number of clothing items for my holidays. The items looked lovely in pictures but when I received them the material was horrible. I was returning them but there was no invoice in parcels nor anything about returns. I had to email them for help in returning the goods. When I got the form I completed it & saw a Uk address for returns which is where I sent it to & thankfully got tracked post & the parcel had been delivered to the Uk address. I checked my credit card account there was no refund after 10 days. I contacted them about this & received an email asking me why I didn't send the parcel to the address on the returns form in China & that this would delay any refund. I have sent a copy of the post receipt showing its tracker number & proof of delivery
I have explained about returns to China but yet the parcel had a return address for UK.
On the website it states they're based
In London but they expect you to return them to China at your own expense. I have explained that the address on the parcels address label stated another address in UK. My return cost me £14 to go to UK address it would be a lot more expensive.
This company misleads customers by stating they're a company in London & doesn't say anywhere on there webpage about links to China & that any returns would have to be sent there.
I'm hoping my credit card company can help me with this if they try to avoid refunding my money & I am going to trading standards with this as I feel they need to look into how this company operates
17 June 2025
Unprompted review
Reply from AMARA
Hi Joanne,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues arising with a recent order you have made.
This was really disappointing to hear, and we’d love the opportunity to discuss
this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further, as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
DONT ORDER FROM THIS SITE
Dress was nothing like the advertised photos. Material cheap and returns process made impossibly hard. Name suggests a UK based business, this is NOT the case. Had to return to China at my expense 😡
11 June 2025
Unprompted review
Reply from AMARA
Hi there,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues that have arisen with your order. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further, as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
This is a rubbish company
This is a rubbish company. DON'T BUY FROM THEM. Everything comes from China and for an exchange or return you need to send the item to China first. The PO will not guarantee delivery except at vast expense. The company says Amara London but it is NOT in London. DON'T BE FOOLED
10 June 2025
Unprompted review
Reply from AMARA
Hi Mrs Webster,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issue arising with your order. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further, as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
I purchased orthapedic sandals for…
I purchased orthapedic sandals for £39:95 and they were very light weight and to broad for my foot, but thats was fine....tried to get a return address thinking i was sending them back to london...... by the way thats were i thought i was getting them from in the first place,but nooo they sent me an address in china,cost me £19:30 to return them....never shop here again....to misleading and crafty for my liking.
14 May 2025
Unprompted review
Reply from AMARA
Hi Sharon,
Thanks for taking the time to give us some feedback.
We’re sorry to hear that a recent order you made was potentially misleading in
some way. This was really disappointing to hear, and we’d love the opportunity
to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further, as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
I ordered what I thought was a flat…
I ordered what I thought was a flat shoe from a store London based as that’s what it said on FB , I went onto the website as i wasn’t to sure about shopping on FB . It said clearance sale leather flat shoe and a lovely pic of a nice leather flat shoe. I ordered in good faith I thought when payment came out as Hewynandre for £39.95 it was sus! How right was I , i finally received what can only be described as a piece of tatt !! Cheap cant really be described as leather, a plastic sole no tags in a ripped poly bag and to top it all off the elastic to button the rag onto your foot wasn’t even stitched to the so called shoe . I knew I’d been scammed but was going to chalk it up to experience but at £40 quid I don’t want anyone else falling for this SCAM!!! THEY ARE NOT A UK BASED SHOP AT ALL THEY ARE SCAMMING PEOPLE OUT OF THEIR HARD EARNED CASH !!! Just because we order what we think is a bargain shoe doesn’t mean we don’t work hard to earn money to buy things we need . They had the cheek to say send it back to china or take a 15% discount wtf for crap that’s broke !!! STAY CLEAR PLEASE
I’ve tried to attach pics of these but it won’t let me :(( very disappointed this is happening with loads of stuff online made to look like it’s from a shop and it’s not
In answer to your reply I was in contact with you Amara via email and the same outcome as in all the other reviews on here you are just putting off and stalling so more people fall into your trap and give up same way I did , we get No resolve from you all via your emails apart from asking for more money and a fake China Address to return item too as I said on my last email to Amara enjoy my £40 its the last il be scammed of and hopefully loads of others who fell for it too !!!
28 May 2025
Unprompted review
Reply from AMARA
Hi there,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about a poor quality product that you had received after
placing an order. This was really disappointing to hear, and we’d love the
opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further, as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind regards,
Amara Customer Service
Beware this scam
I'm surprised this rating is as high as 2.4. Amara London ('Classic British design') is a scam that relies on misleading pictures and the fact that customers won't realise that returns have to be sent to China at their own expense. I bought a pair of shoes that didn't fit and turned out to be badly made plastic. I wasted time filling in a form I found online and approx £6 to return them to an address in the UK, billed as Amara. My package was sent back with a note enclosed (and a business card with the same Amara London logo as on the shoes) telling me to send them to the correct address. A rabbit hole journey to find this address means emailing back and forth with 'customer service' who, after offering various 'discounts', then provide an address in China.
30 May 2025
Unprompted review
Reply from AMARA
Hi Joanna.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion with our company and Amara London. This
was really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
The quality of the dress is nothing…
The quality of the dress is nothing like the photo, like a previous review (which I wish I had read first) it looks like a cheap t-shirt. The colour is completely different so by the looks of it, as I haven't heard back at all from my numerous emails, I have wasted nearly £40. DO NOT USE THIS COMPANY.
10 June 2025
Unprompted review
Reply from AMARA
Hi Kay.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion with this company. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
The dress was not at all what they…
The dress was not at all what they showed, the material was jersey kind, the Small size was not small, too big, no fitting, sleeves disproportionate, arrived after 20 days, looked like a market stall dress. By naming it Amara london it looks posh, ,there is not even a name tag on it. Made in China. Very very disappointed
11 June 2025
Unprompted review
Reply from AMARA
Hi Kashimira.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion with this company. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’.
If you can reply to this our team would love to get to the bottom of this issue
and help you further.
The situation you’ve described is not the type of service to expect when
shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
Fraud company
DO NOT SHOP WITH THIS COMPANY AMARA LONDON. THEY ARE MAKING MONEY OUT OF SCAMMING YOU ONLINE. I BOUGHT A DRESS NOTHING LIKE THE PHOTO THEY WHERE SELLING. IT WAS CHEAP T-SHIRT MATERIAL. FAULTY STITCHING. MEANT TO BE A MAXI, ONLY KNEE LENGTH. HAD TO RETURN IT TO CHINA COST OF REFUNDING WAS HORRENDOUS. THEY DONT WANT TO SEE THE FAULTY ITEM. THEY KNOW THEY ARE SCAMMING ONLINE CUSTOMERS EMAILED THEM WANTING A FULL REFUND FOR FAULTY ITEM NEVER HEARD FROM THEM AGAIN. WE SHOULD MAKE THIS COMPANY GO VIRAL ON INSTAGRAM SO INNOCENT HARD WORKING CONSUMERS ARE NOT TRICKED INTO BUYING FROM THEM
22 April 2025
Unprompted review
Reply from AMARA
Good Afternoon,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion between our company and Amara London.
This was really disappointing to hear, and we’d love the opportunity to discuss
this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
BEWARE. SHOP ELSEWHERE.
BEWARE! SHOP ELSEWHERE. They promise an easy returns process within 45 days BUT return postage has to be paid by customer and the address is in CHINA. Whether it ever gets there or is even a real address is not proven. Products of very poor quality and shoes come up small, very slim soles, didn't fit. Their website states Trustpilot rating as 4.7: NOT TRUE!!!!
5 June 2025
Unprompted review
Reply from AMARA
Hi Emma,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the confusion on this company. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards
Amber
Customer Service Advisor
Beware: poor quality product and terrible customer service
Keep away from this company. They sent me the wrong colour shoes. The product is cheap plastic, nothing like the photos on the website. Their returns policy is hopeless - you need to return your product to China at your own expense. Have nothing to do with them.
You can see below that they are trying to connect with me, by demanding more information that they already have. This is so that, if I don’t respond, my review will be taken down. So, uf anyone is listening, you have all my details, so feel free to send me a refund. The shoes were so bad I couldn’t even give them to a charity shop. They went in the bin. What a scam.
1 June 2025
Unprompted review
Reply from AMARA
Hi Voula.
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issues with your item and its quality. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Amara.
Kind Regards,
Amber
Customer Service Advisor
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