amandahairs.com Reviews 853

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 447 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the hair is soft, full, and holds curls well, often exceeding expectations. Many appreciate the beautiful colors and the fact that the wigs are ready to wear, with some even mentioning minimal shedding and true-to-length hair. Customer service is consistently highlighted as top-notch, with staff being responsive, helpful, and providing timely updates on orders. Reviewers often express satisfaction with the overall experience, planning to order again due to the quality and service. However, some customers were dissatisfied with aspects of their orders and delivery, citing long shipping times and issues with tracking information not being readily provided. A few other people also felt that the product received did not match the advertised pictures, noting discrepancies in density, length, or color, and in some cases, poor quality. There were also mentions of difficulties with returns and customer service being unhelpful in resolving these specific product issues.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy, with many reviewers expressing... See more

Quality

Customers consistently note positive experiences with quality, praising the softness, beautiful curls, and... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and a desire to... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting excellent, responsive,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing extremely slow shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a 300 density 28 inches the length was good the density was looking like 250 but other than that the hair is very nice it was indeed glueless and ready to wear and it feels very nice with a... See more

Rated 4 out of 5 stars

I REALLY LIKE THE HAIR BUT IT TOOK TOO LONGTO RECEIVE THE HAIR AND THEN YOU ALSO HAVE TO REQUEST TRACKING BECAUSE IT IS NOT JUST GIVEN TO YOU.

Rated 4 out of 5 stars

Shipping took a bit of time but when I reached out Emily was very precise about the shipping information and I received it in the exact time.

Rated 4 out of 5 stars

I loved the hair even though it seem to have took forever to receive it. Hoping to get a little faster the next time I order. It took about 3-4 wks🤔😝but overall I’m happy with it


4.1

Great

TrustScore 4 out of 5

853 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

This wig looks nothing like promoters…

This wig looks nothing like promoters review . 26 inch wig - measurements barely 14 inches front with an abundance of fly away and mid back of wig appears consistent lengthy pieces of hair thinned out to 18 inches in length. ITS NOT TRUE TO LENGTH AND I MEASURED IT!! The wig is so thin, wide space and Doesn't look nothing like pic in fullness and length!! I'm returning it since I had to order wig from another vendor

10 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two wigs

I ordered two wigs . One black one highlight . They sent me two black wigs , NO blonde both shorter than what I paid for. They shorted me on inches HOW CHEAP ! I emailed them and even contacted them through what’s app and they left me on READ!
First and last time ordering I feel so scammed will definitely be uploading videos to my YouTube and instagram accounts to let everyone know not to even waste time with such a ponzischeme company .

8 April 2026
Unprompted review
Rated 1 out of 5 stars

The wig i receive is different from the…

The wig i receive is different from the one i ordered. This is a scam.
I ordered another wig but do not know how can i cancel it.
Can i have i phone number or email addres please ?

11 April 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear Sanou Faye,

We shipped exactly what you ordered. If you believe otherwise, please send us clear photos of the wig you received to [Your Email Address]. Without photos, we cannot verify your claim.

For your second order: please email us if you wish to cancel, and we will let you know if it is eligible for cancellation based on our policy.

We do not have a phone line, but our email team will respond quickly. Thank you for your cooperation.

Rated 1 out of 5 stars

It’s a scam

It’s illegal. She send random items that are not what you paid for.
I wasted 264€, and she refuses to give a refund.

5 April 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear Yona Nevias,

Thank you for your feedback, and we sincerely apologize for your experience. We want to resolve your issue directly and honestly.

According to our records, we did send you the customized item you ordered. However, we understand that you are very dissatisfied with the item received and believe it does not match the amount you paid.

It should be noted that our policy clearly states that customized dyed or personalized items are non-refundable, as they are made specifically for each customer. This policy was clearly stated before the purchase. However, we also understand that you believe this policy resulted in a loss of €264, and the problem remains unresolved.

While we cannot offer a full refund for the customized item as requested, we do not want you to leave empty-handed. We would like to offer you a partial refund as a gesture of goodwill. This is not because we admit to sending a "random item," but because we value every customer and are deeply sorry for your dissatisfaction.

If you accept this offer, please send an email to faye@amandahairs.com. We sincerely apologize for this unpleasant shopping experience.

Rated 5 out of 5 stars

Black Cherry Wig

My order was delivered to me quickly thanks to Alisa. She was so helpful and eager to help me in ensuring my package came in time for my birthday. The color of the wig was exactly as I wanted and was exactly as displayed on the website. At the end of the day, I will definitely order here again because of Alisa.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

*BEWARE* Purchase a wig from this…

*BEWARE* Purchase a wig from this company at your own risk. I ordered a 300% density Reddish Brown Wig but I received a very THIN Clown like ORANGE Wig instead. The company would not honor a return. Offered me $15.00 when I paid $230.00 for this garbage. Karma will meet them head on one day. Dirty Dog's..

3 December 2025
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear,

We are deeply sorry for the mistake on your order. You paid $230 for a 300% density Reddish Brown wig, but what you received was an orange, thin wig. This is not what you ordered, and it is not what we promised.

You are right to be angry about the $15 offer. That was a mistake by our support team, and we apologize for the added frustration. We will honor your return request immediately.

Please email [faye@amandahairs.com] with your order number and a reference to "Orange Wig - $230." A manager will personally handle your case and issue a full refund as soon as we confirm your return. We are so sorry for the "garbage" product you received. We will do better.

Rated 5 out of 5 stars

Nice

I like that the unit has a full nape area. I also like the fact it's a full 360° and not a drawstring! Nice hair.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

The product in the photo and what I…

The product in the photo and what I received were totally inconsistent. I requested to return it unused. The offered only a fifteen dollar refund.

16 March 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear,

Thank you for sharing your experience. We understand why you are frustrated, and we want to be transparent with you and other customers reading this.

Regarding the return policy: You are correct that our website states custom-dyed wigs are non-returnable. This policy exists because each custom order is made specifically for one customer and cannot be resold. Our team followed this policy when they declined your return request.

However, we also hear your core complaint: that the color you received looks nothing like the photos. If that is true, we agree that a $15 offer was too low, and that a simple policy citation does not fully address your frustration.

We would like to personally review the color discrepancy between your received wig and our listing photos. Please email [Manager Email] with your order number and clear side-by-side photos. If we confirm a significant color mismatch, we will provide a much more appropriate compensation — or, in exceptional cases, revisit the return request despite our custom policy.

We apologize for the initial dismissive response. We want to do better by you. Please reach out so we can resolve this fairly.

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