amandahairs.com Reviews 878

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, reviewers had a great experience with this company. Many customers are very happy with the quality of the wigs, describing them as soft, full, and natural-looking, with beautiful wave patterns and good density. People appreciate that the hair styles beautifully, holds curls well, and often comes pre-plucked with comfortable, adjustable caps. The customer service is frequently praised for being excellent, responsive, and helpful, with specific mentions of quick replies and assistance with order updates and customizations. However, some people were dissatisfied with the product, reporting that wigs did not match advertised pictures, were not true to length, or had issues like thinness, unnatural colors, or even grey hairs. Delivery times were occasionally longer than expected, and a few customers experienced poor customer service, citing unresponsiveness, refusal of refunds, or difficulty with returns.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the quality, softness, and natural... See more

Quality

Customers consistently note positive experiences with quality, praising the soft texture, natural look, and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and others significant... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing swift and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two wigs. Both were delayed. One was double drawn auburn and beautiful. The other was a horrid shade of yellow. 4 stars for the good one. 1 star for timeliness and the would have gotten 5 st... See more

Rated 5 out of 5 stars

Ordered two wigs and they came in a reasonable time. Being the wigs have to be customized and etc and shipping from china it’s expected to take some time to come! I am pleased with that. However I hav... See more

Rated 5 out of 5 stars

This is only a customer service review with Emily. I had emailed to cancel order and the response was fast and she convinced me not to cancel and stated they’d get this out fast. Emily was bet ready t... See more


4.1

Great

TrustScore 4 out of 5

878 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(878)

401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair🔥💯

I Love my wig & I’ll be ordering again for sure !!!! 🥰😩 thank youuuuuu!! Amandahair for the great service & communication ima happy customer literally tho I have no complaints. -Keaira 🫶🏽

24 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a wig It wasn't the color or…

I ordered a wig It wasn't the color or the length that I ordered I paid over $300.00 dollars for a wig that was nothing like the photo I tried to return and get a refund AMANDA would not give me my refund stating it's in there policy not to return custom wigs amanda offered me $15.00 US this is a terrible company please take your business else ware they are a FRUAD customer service is horrible I'll never purchase from amanda ever again

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Ive ordered several wigs from Amanda…

Ive ordered several wigs from Amanda hair, the quality same been so great and im a beginner. Easy hair and lace to work with. Always melts down!!! Customer service has been great to when I was looking for my package they responded back in a timely matter.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I love amanda hair,lace blends so well

I was a little hesitant at first, but the Bohemian-style wig I bought turned out to be absolutely amazing! I saw it in a video on TikTok, and when it arrived, I thought it was perfect. It came pre-plucked, and the lace blends so well. It feels breathable, and it has the adjustable straps and drawstring at the back— I wear it securely with almost no shedding. The curls look gorgeous, too! Seriously, giirls, I will definitely be buying more wigs from Amanda in the future! Next time, I’d love to try out a style with highlights!

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Quality & Misleading Return…

Terrible Quality & Misleading Return Policy
I ordered a 30-inch curly wig, and what I received was completely unacceptable. The lace was an unnatural orange colour, making it unusable, and there wasn’t even enough hair density to create a proper middle parting. It looked nothing like the pictures advertised, which is extremely misleading.
To make matters worse, when I contacted the company to return the item, I was told they were unable to accept a return—despite clearly stating on their website that they offer a 30-day return policy. This is completely dishonest and very frustrating.
The wig is still in the exact same condition as when I received it—I haven’t tampered with it at all—yet they continue to drag out the return process with no resolution.
Overall, a very disappointing experience. Poor quality product, false advertising, and even worse customer service. I would not recommend this company to anyone.

3 June 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

Rated 1 out of 5 stars

Do not waste your money and time on…

Do not waste your money and time on this website. I purchased a wig a few weeks ago and the wig does not look anything like the picture. The wig is a piece of crap. I also have submitted pictures and the seller is giving the runaround about a refund.

26 May 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

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