I’ve ordered several times from Alza.at and every experience has been excellent. Everything I’ve ordered arrived in perfect condition and usually by the second day after placing the order. The deliver... See more
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My first order was in 2021, been constantly ordering here since. Most of the time alza has the cheapest price for tech products, especially with their discount promotions like alza days, where I just... See more
The price of the products and the delivery time were okay, the packaging was very poor. Expensive computer components were put in a box that was too small, so even the original boxes were damaged. For... See more
Company replied
The M.2 SSD I bought turned to be defective. It could happened. After talking to technical support I initiated returning process. It was done supper fast and in a very straightforward way. Money was r... See more
Company details
Written by the company
Bester Shop und beste Deals für Elektronik, Computer, Technologie und vieles mehr. Bis zu 70.000 Produkte auf Lager und versandbereit!
Contact info
Getreidemarkt 1, 1060, Wien, Austria
- + 43 720 815 999
- info@alza.at
- alza.at
4.7
Excellent
9K reviews
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Alza solved difficult comunication
I Will mantain this poor avaliation but, i recognize that after my strong words someone in Alza puts atention on my case and solved It in a satisfatory way. Thanks.
19 August 2024
Reply from Alza.at
Thank you for bringing this issue to our attention. We sincerely apologise for the inconvenience and frustration you've experienced. We understand how distressing this situation must be.
Upon reviewing your account, we found that two separate orders were placed and payment was made by a different method than originally stated. We would like to assure you that we have already processed your refund and you should see the funds back in your account within the next 5 days.
Again, we are very sorry for the confusion and inconvenience this may have caused. Please do not hesitate to contact us if you have any further concerns.
Kind regards Tatiana
I liked the speed of delivery and also…
I liked the speed of delivery and also the fact that there is a choice to pick it up from the store
16 August 2024
WTH of returned situation
I had to oder iPhone 15 from Alza.at…
I had to oder iPhone 15 from Alza.at yes I get got it but the packaging outside look really like it not 100% new then I returned the oder … what get Alza Service return my Oder again to me as they found the iPhone15 I returned not the same Serienummer WTH i was really under and worried returned the same iPhone15 what get from Alza package! I had to fine the reason what happened by my self called write the email WhatsApp to Alza but .. they never give me a right answer after a week long I found what about Seriennummer what I get from my bill and the Iphone15 what get from them it not right! I checked with apple seriesnumber from Bill it never existed! How they can give me this bill ? And iPhone15 the Seriennummer what I get from them it right exist by apple
So what s meaning I can find they reason by my self and fighting to get my money back !
After soon 2 weeks finally I get my return bill !
My return is completely finished.
And after soon 2 month I get again the email from Alza what….. they give me a reason I don’t pay my bill ! So I need to pay WTH again 🤬 I really never had this situation with online shopping this Alza made me scared to shopping online !
So I need to contact them service again sent they my returned bills and all what I had to show them that my oder was completed finished! … after that they write to me sorry please ignore our email. What is that ? What they want from me !
Soooo long story of Alza they make me really scared to online shopping what happened with me what Alza can Heal with this situation?
Before I think I never what write this story to review but after I get email what I need to pay again I don’t what’s keep this story anymore!
Please you guys be careful what you oder from this Alza
For me it that’s my first online shopping from Alza and it will be last one !
3 August 2024
Unprompted review
Reply from Alza.at
Hello.
First of all we would like to apologize for this situation.
Whole issue was caused during shipping your order at our warehouse where the phone was shipped with wrong serial number.
Unfortunately due to this error your return was initially rejected because of the mismatch of serial number.
After that the situation was rectified and the return claim was processed accordingly, payment was refunded as well.
Unfortunately later on due to miscommunication on our part, the request about additional payment was accidentally sent to you, instead of respective customer.
I would like to assure you that this situation was resolved and everything is in order on your part.
On behalf of our company I would like to deeply apologize for this situation and complications that it has caused to you, and I assure you that we will do our best to avoid any similar situation like this one.
Thank you.
Kind regards Tatiana
Fantastic service and quick shipping
25 July 2024
the best IT shop in Europe.
24 July 2024
It was really simple to buy the…
It was really simple to buy the product, and it was delivered on time. The website was user-friendly, and the checkout process was quick and straightforward. The product arrived in excellent condition, exactly as described.
14 July 2024
The store LIES about their services...
The store pretends to offer same day delivery as the day of ordering, but it is not and they never deliver. The company manipulates the order status on their site to make it look like the package is on its way.
My product order timeline:
- ordered on Thursday with guaranteed delivery on Friday 8:00.
- Announced 3 hours delay on Friday.
- Later that day announced delay with delivery still on Friday evening and that the courier was on its way.
- On Saturday morning the package was nowhere to be found stating that the product had not left the warehouse.
- Information from support that it would be delivered on Sunday morning.
- On Sunday the package was nowhere to be found.
Alza.at is lying about their service. This is the third product ordered that has been delayed by several days. You better shop at MediaMarkt, they are faster.
14 July 2024
Unprompted review
Reply from Alza.at
Dear customer,
we are sorry for the complications. We contacted you by phone and told you, that the pickup point MY FLEXBOX was temporary broken and we could not put the package into this pickup point. We offered you an option of delivery to your address or to the Vienna Alza branch as we were talking on the phone. You decided to pick the order up in the branch. We apologize once again and hope that your order will be available in the branch for pickup tomorrow. We will contact you with all the necessary details soon
Thank you for your understanding
Best regards
Monika
Super Service!!!
3 July 2024
Good experience.
20 April 2024
Reply from Alza.at
Thank you for sharing your feedback! If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We're here to help!
Tatiana
Best price and fast delivery
13 April 2024
Reply from Alza.at
Thank you for your feedback! We're glad to hear that you found our prices competitive and that your delivery arrived quickly. If you need anything else in the future or have any questions, feel free to reach out to us. We're here to help. Yours sincerely, Tatiana
Good service
Good service, fast delivery, and easy to pick up station. If you want to find good deals while avoiding hassles, then Alza.at is the right place for you.
28 March 2024
Reply from Alza.at
Thank you very much for your great feedback! We are really pleased to hear that you are completely satisfied with your purchase from us. It's very important to us that our customers have a smooth and quick experience, and it's great to hear that this was the case for you. If you have any further questions or need assistance, please don't hesitate to contact us. We are always happy to help. Yours sincerely, Tatiana
Reply from Alza.at
Thank you for your feedback! We're glad to hear that the item was as described and available when indicated, and that the pick-up process was easy for you. Ensuring accuracy and convenience is important to us, and we're pleased we could meet your expectations. If you have any further questions or need assistance, feel free to reach out. We're here to help. Tatiana
Great customer service
Great customer service, fast delivery, well packed goods. Everything working as intended
23 March 2024
Reply from Alza.at
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our customer service, fast delivery, and well-packed goods. Ensuring that everything works as intended is our priority, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, feel free to reach out. We're here to help. Tatiana
Excellent prices
Excellent prices, assortment and delivery time. Products arrived exactly as ordered and prices were competitive (cheaper) than other suppliers.
22 March 2024
Reply from Alza.at
Thank you for your kind words! We're delighted to hear that you were satisfied with our prices, product assortment, and delivery time. Ensuring competitive pricing and a wide range of products is important to us, and we're thrilled that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help. Tatiana
Reply from Alza.at
We're glad to hear that you appreciate our next day delivery service! Providing fast and reliable delivery options is a priority for us. If you have any other feedback or questions, feel free to let us know. We're here to help. Tatiana
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