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Kaufland.at Reviews 509

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TrustScore 4 out of 5

4.2

Online Marketplace
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Company details

  1. Online Marketplace

Contact info

4.2

Great

TrustScore 4 out of 5

509 reviews

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Rated 1 out of 5 stars

Stornierung

Ich würde niemanden diese Firma empfehlen!! Allein bei dem Kundenservice muss ich nicht mal drüber reden! Sie stonieren meine Bestellung, obwohl ich nur gefragt habe wo mein Paket wäre. Angeblich war der Grund ´´es wäre nicht im Lager´´, obwohl da stand ´´nur noch 3 Stück auf Lager. Sie verarschen die Leute von vorne bis hinten wortwörtlich. Eigentlich in meinen Augen haben sie 0/5 Sterne verdient. In meinen Augen ist das nur Gehirnwäscherei und Betrug gegenüber die Menschen.

26 March 2026
Unprompted review
Kaufland.at logo

Reply from Kaufland.at

Hallo,

vielen Dank für Ihre deutlichen Worte. Es tut uns sehr leid, dass Ihre Bestellung ohne vorherige Klärung storniert wurde und Sie widersprüchliche Informationen zum Lagerbestand erhalten haben. Wir nehmen Vorwürfe dieser Art sehr ernst.

Wir möchten Sie darüber informieren, dass kaufland.de als Online-Marktplatz fungiert. Auf dieser Plattform bieten verschiedene Verkäufer eigenverantwortlich ihre Produkte an und sind für deren Lagerverwaltung, die Preisgestaltung sowie den Kundenservice zuständig.

Wir erwarten von unseren Händlern Transparenz und Verlässlichkeit. Um den Vorfall und das Verhalten des Verkäufers intern prüfen zu können, benötigen wir bitte Ihre Bestellnummer (beginnend mit M).

Sobald uns diese vorliegt, werden wir den Vorgang untersuchen und entsprechende Maßnahmen einleiten.

Beste Grüße
Ihr Kaufland-Team

Rated 1 out of 5 stars

FAKE

FAKE - Dior Suavage
dont not buy this even though it is cheaper
I have been wearing this prodcut for years and tested the smell with an orginal i have at home, this prodcut is fake full stop.

21 February 2026
Unprompted review
Kaufland.at logo

Reply from Kaufland.at

Hello,

Thank you for your feedback. We take allegations regarding counterfeit products very seriously, as the sale of fakes is strictly prohibited on our platform.

Please be advised that on our marketplace, the respective sellers are independently responsible for the authenticity of their products as well as their pricing. However, we continuously monitor our partners to ensure our quality standards are met.

To investigate this matter and the seller immediately, we require your order number (starting with M). Once we have this information, we can take the necessary steps to verify the case and assist you further.

Best regards,
Your Kaufland Team

Rated 1 out of 5 stars

Won't refund orders

I ordered a hair product from them. After weeks of delay, and it still not being shipped, I asked that the order be cancelled and the money returned. They refused, arguing that it would be shipped "soon", effectively taking my money without permission. I will be raising this with my credit card company.

10 March 2025
Unprompted review
Kaufland.at logo

Reply from Kaufland.at

Hello Justin Addison,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced with your hair product order. We understand your frustration with the delays and the difficulty in canceling your order, and we're sorry for any distress this has caused.

It is important to us that our customers feel secure and treated fairly, and we are committed to resolving this issue for you. We will immediately review your case and do our best to expedite the resolution. If the product cannot be shipped promptly, we will work toward ensuring that your money is returned.

Please keep us updated on your situation with the credit card company, and let us know if there is anything more we can do to assist you. Thank you for your patience and understanding.

Best regards,
Your Kaufland Marketplace Team

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