Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
Company replied
Company details
- Legal Expenses Insurance Company
- Auto Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pay extra for a fortnight replacement…
Pay extra for a fortnight replacement van only to not get one as the insurance claim issue wasn't an RTA. Doesn't matter to my company why we have a van of the road with a legitimate insurance claim. Small print technicality BS.
28 February 2025
Reply from Alps
We’re sorry to hear about your frustration regarding the replacement van policy. We appreciate your feedback and will review how we communicate these details to ensure greater clarity in the future.
Professional deceivers
Absolutely ineffective, devious company. They had to sort out a RTA claim. Over 2 years they they applied a procrastinating strategy. Taking three weeks to reply to an email is the norm. It took 18 months just to get a simple medical report. After months and 80 emails exchanges I am giving up the claim ( along with the £1000 I was expecting ). Their strategy works- " procrastinate until the claimant gets fed up and leaves "
This is not to say that they are dim. They are probably providing excellent service for the car insurance companies ( and against the claimants) - a nerve-racking strategy
2 March 2025
Unprompted review
Reply from Alps
We are sorry to hear that you feel let down by our service. We always strive to progress claims as efficiently as possible, but we recognise that there are times when the process takes longer than clients expect. This can be due to a variety of factors.
We understand how frustrating delays can be, and we regret any disappointment caused. Please be assured that our priority is to achieve a fair outcome for our clients, and we are continuing to work towards a resolution in your case.
extremely helpful
extremely helpful, always have so many questions for handlers on various cases and nothing is a problem for them. also i never left holding or anything like that, my calls are always answered so quickly.
27 February 2025
Reply from Alps
Thank you so much for your review. We strive to provide a happy, friendly and helpful service! We have shared your review with Matt who you spoke with :)
Lots of communication.
27 February 2025
Reply from Alps
Thank you for your review and feedback, we have shared this with Cally who you have been speaking with :)
Excellent customer services
Excellent customer services. Made the reporting so easy. Recommend all day long
26 February 2025
Reply from Alps
Thank you very much for taking the time to leave a review! We have shared your feedback with Cally who you have been speaking with!
Great experience sorting out my claim…
Great experience sorting out my claim when my car was scraped whilst parked at work.
19 February 2025
Reply from Alps
Thank you very much for your feedback! We have shared this with Cally who you were speaking with! :)
Reply from Alps
Thank you for your feedback! We’re pleased to hear that you appreciated our communication and clarity. Ensuring a clear and supportive service is important to us, and we’re glad we could meet your expectations. If you ever need further assistance, we’re always happy to help.
Reply from Alps
Thank you for your review! We've shared your review with Cally, who you spoke with!
Quick and efficient
Very informative and helpful. dealt with the matter with no issues.
18 February 2025
Reply from Alps
Thank you for your feedback! We've shared your review with Hayley, who you spoke with :)
Motor vehicle claim
It was an arduous task but based upon the legal side rather than anything Alps did. Once that was resolved payment confirmation was received extremely quickly. Given insurance premiums etc, would definitely use this route again.
17 February 2025
Reply from Alps
Thank you for your feedback! We've shared your comments with Hayley, whom you've been speaking with. Your input is important to us—what could we do to make your experience a 5-star one next time?
Very helpful
We called today and Nick was the one who answered the phone and given us the information that we needed for our claim. He did what he says to contact the hire agent to be able to assist us with our enquiries. He sent us the summary of our conversation which is very helpful. Very happy with his service.
11 February 2025
Reply from Alps
Thank you for your kind review! We're delighted to hear that Nick was able to assist you and provide the information you needed. We always strive to deliver the best service possible.
Is there anything we could have done to make your experience a 5*?
Grace at APLS was very helpful and…
Grace at APLS was very helpful and efficient dealing with multiple queries
7 February 2025
Unprompted review
Reply from Alps
Thank you very much for your positive feedback! We have shared your review with Grace! :)
Not a bad word to say
I have used ALPS for years. Their products are handy and easy to process online. The team behind the scenes are always available and eager to help. I am sure I'll be using them for years to come.
A particular mention for Zak Leese, he has been particularly prompt, helpful and friendly recently .
6 January 2025
Reply from Alps
What a brilliant review, thank you for such great feedback! We have shared your comments with Zak! :)
Excellent spoke to Chloe Harding she…
Excellent spoke to Chloe Harding she went through questions slowly understood how to progress , Chris Driscoll
29 January 2025
Reply from Alps
Thank you for sharing your feedback! We have shared your comments with Chloe :)
Reply from Alps
Thank you for taking the time to leave a review! We're pleased to hear that we were able to assist you promptly and clearly. We noticed the 1-star rating and were wondering if it might have been an error, as your feedback seems quite positive. If there's anything further we can do to improve your experience, please let us know!
good service and a prompt response
21 January 2025
Reply from Alps
Thank you so much for such fantastic feedback! We have shared your comments with Will who you were speaking with! :)
Prompt and Effective
All the Team act promptly and effectively when a query is raised.
16 January 2025
Reply from Alps
Thank you for your brilliant feedback regarding our team and the service they are providing! I have passed your comments onto Will, who you were speaking with yesterday :)
Keep calling and emailing me about an…
Keep calling and emailing me about an Accident that is nothing to do with me
10 January 2025
Reply from Alps
We apologise for any misunderstanding or inconvenience caused. We are currently in communication with the business' brokers, as we initially believed you were the appropriate point of contact.
The most profesional people I've ever…
The most profesional people I've ever worked with. Brilliant comunication!
8 January 2025
Reply from Alps
Thank you very much for your feedback! Your comments have been shared with Jonny who you have been speaking with!
efficient service
9 December 2024
Reply from Alps
Thank you very much for your feedback! Your review has been shared with Sophie, who you were speaking with :)
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