Marissa has been extremely helpful in swiftly rectifying an error on the policy schedule, whilst the policy was being produced.
Company replied
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See what reviewers are saying
I've recently been involved in a car accident that wasn't my fault. It has been an extremely stressful situation. I've been liaising with Matt regarding my case. He's been a great help, taking... See more
Company replied
The people are good at their job and explaining what will happen. I had someone go into me and my car was written off. It did take 3 months to sort out but it was because they were not getting a resp... See more
Company replied
Absolutely fantastic company to deal with professionally. As an insurance broker, we use ALPS and I can't praise them enough. On Sunday, I had my first real experience after my car decided it... See more
Company replied
Company details
- Legal Expenses Insurance Company
- also in
- Auto Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Absolutely outstanding service from…
Absolutely outstanding service from start to finish. Very informative and helpful from day one.
Thank you
23 October 2026
Unprompted review
Marissa has been extremely helpful in…
Marissa has been extremely helpful in swiftly rectifying an error on the policy schedule, whilst the policy was being produced.
21 October 2026
Reply from Alps
Thank you for the lovely feedback! We’re so pleased Marissa was able to get everything sorted quickly for you. We’ll be sure to pass your kind comments on to her 😊
Quick response
Answered call very quickly
Understood the query
Friendly, professional and helpful
28 September 2026
Reply from Alps
Thank you for the lovely feedback! We’re really pleased we could help quickly and that you found the team friendly and helpful 😊
Received fantastic customer support and…
Received fantastic customer support and a resolution to the issue I was having with the portal within a few hours of reporting it.
10 September 2026
Reply from Alps
Thank you for taking the time to leave a review. We're delighted to hear that your issue was resolved quickly and that you received fantastic support from our team. I'll make sure your feedback is passed on to Beckii who you spoke with!
The people are good at their job and…
The people are good at their job and explaining what will happen. I had someone go into me and my car was written off. It did take 3 months to sort out but it was because they were not getting a response from the other insurers and the other person involved had not reported the accident. They were found to be in fault. And I got my payout as soon as they could do it. The people working at the company explained things very well and I had to phone them up a bit to ask how things were progressing.
1 September 2025
Reply from Alps
Thank you for taking the time to leave a review. We're pleased to hear that the team kept you updated and helped explain the process along the way. While claims can sometimes take longer when we're waiting on information from third parties, we're glad we were able to achieve a positive outcome for you. I've shared your kind feedback with Jonny, who will be delighted to hear it.
Responded positively
Marissa completed the task requested in a timely fashion, thank you.
13 August 2026
Reply from Alps
Thank you for taking the time to leave a review. We're pleased to hear that Marissa was able to assist you and complete your request promptly. I've shared your feedback with her, and she'll be delighted to know her efforts were appreciated.
They looked after us well and the…
They looked after us well and the people we spoke to were helpful.
18 May 2026
Reply from Alps
Thank you for taking the time to leave a review. It's great to hear that you found our team helpful and that you felt supported throughout. I've passed your comments on to Kara, who will be delighted to receive your feedback!
Very clear and concise
14 May 2026
Reply from Alps
Thank you for taking the time to leave a review. We're delighted to hear that you found the service clear and concise. I've shared your feedback with Hayley, who will be pleased to hear your kind comments!
Very good response and help from Chloe…
Very good response and help from Chloe on a Saturday morning
9 May 2026
Reply from Alps
Thank you for taking the time to leave a review.
We're delighted to hear that Chloe was able to provide prompt and helpful support. Our team strives to deliver excellent customer service, and it's wonderful to know that your experience reflected this.
We appreciate your feedback and will be sure to pass your kind comments on to Chloe.
Reply from Alps
Thank you for your kind review.
We're delighted to hear that you found our team polite and informative. Providing clear and helpful support is important to us, so it's great to know this was reflected in your experience.
Thank you for taking the time to share your feedback.
I had problems with accessing you…
I had problems with accessing you through your website. I was happy that when I phoned, someone responded immediately.
20 April 2026
Reply from Alps
We're sorry to hear that you experienced difficulties accessing us through our website. We appreciate you bringing this to our attention and will take your feedback on board. We're pleased that, when you contacted us by phone, our team was able to assist you promptly.
Lizzie is the most loveliest instructor…
Lizzie is the most loveliest instructor ever. could not have passed without her. would highly highly recommend!!!
17 April 2026
Unprompted review
Reply from Alps
Thank you for your review. We're delighted to hear Lizzie provided such a positive experience and helped you achieve your goal.
However, we believe this review may have been intended for a different business, as we are not a driving school. We're pleased to share a name with a company receiving such great feedback and wish you all the best!
Good communication
Efficient call handler and kept in touch while I waited
7 March 2026
Unprompted review
Reply from Alps
Thank you for taking the time to provide your feedback, it is very much appreciated and we will ensure the handler concerned is recognised.
Very helpful
19 February 2026
Reply from Alps
Thank you for your review. We're please to hear that you found the service received provided helpful. Your feedback has been shared with Hayley who you have been speaking to. :)
Very helpful kept me up to date with…
Very helpful kept me up to date with everything and got me a good payout
16 February 2026
Reply from Alps
Thank you for your kind words! We’re really pleased to hear that you felt well informed throughout the process and were happy with the outcome. We have shared your feedback with Jonny who you have been speaking with :)
On the whole the experience was good .
On the whole the experience was good. Early on some miscommunication.. as you dont always talk to the same person. Later I tended to be in contact with Kara mostly and that meant commiunication was fairly consistent
As a company ALPS have dealt with my claim to theirs and my satisfaction.
The damage to my car was extremely good. I had a replacement car. The lady and company dealing with this was very helpful and kept me informed throughout the process.
13 February 2026
Reply from Alps
Thank you for taking the time to leave us a review.
We’re delighted to hear that you were satisfied with the service you received, the standard of the repairs to your vehicle, and the provision of a replacement car.
We really appreciate your feedback and shared your review with Kara!
Reply from Alps
As your matter is still at a very early stage, the advice provided was intended to help protect your position and ensure the best possible outcome.
We understand that clients may not always welcome the guidance given, but our role is to provide clear and practical advice that supports the best resolution.
If you would like to discuss your concerns further, please do not hesitate to contact our team directly.
Because everithing was helpfull
4 February 2026
Reply from Alps
Thank you very much for your review! I’m really pleased to hear that everything was helpful! Your feedback has been shared with Hayley who you spoke with :)
Reply from Alps
Thank you for your review. These claims can sometimes take a little time to settle, but we’re pleased to confirm that your file is now settled and you should receive the settlement very soon. Your feedback has been shared with Kara, who you have been speaking to.
Reply from Alps
Thank you for your fantastic feedback. We are pleased to hear that there was great communication throughout your claim process. Your review has been shared with Sophie who you spoke with.
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