Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
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Company details
- Legal Expenses Insurance Company
- Auto Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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ALPS handled my case fantastically
ALPS handled my case fantastically. They kept me up to date regularly and made the whole process so easy, ending in a fair offer of compensation. Kara who handled my case should be commended for all her hard work. Thank you.
16 June 2025
Reply from Alps
Thank you for your review. We’re really glad to hear you felt supported throughout the process and that everything was handled smoothly. Your feedback has been passed on to Kara :)
everything went very well and to date…
everything went very well and to date my car has been booked in for repair
18 June 2025
Reply from Alps
Thanks so much for your feedback! We’re really pleased to hear everything has gone smoothly so far and that your car is booked in for repair. We've passed your comments on to Matt who you spoke with :)
Easily contacted and helpful
ALPS are very easy to contact on the occasion that something doesn't fit through the system in a straight forward way.
20 June 2025
Reply from Alps
Thank you so much for your kind feedback! We're really glad to hear you found it easy to get in touch when things didn’t quite go as expected. We’ve shared your comments with Marissa, who you spoke to! :)
Martin Green has been so helpful in…
Martin Green has been so helpful in resolving a long standing account Query. This issue has been stretching back over 12 months and Martin Under 2 months, has been able to reconcile over 70% of the query.
19 June 2025
Reply from Alps
Thank you for your thoughtful feedback. We're so pleased to hear that Martin was able to assist in resolving your long-standing account query. It's great to know that his efforts have made such a significant impact in a relatively short time!
Reply from Alps
Thank you so much for your kind feedback! We're glad to hear that you were happy with our communication and prompt service. It’s always our goal to provide a smooth and efficient experience, and we truly appreciate you taking the time to share your experience. We've shared your feedback with Lucy who you spoke with! :)
My ALPS experience with Mr. Waleed
Around 2 months ago, I started my driving journey with Mr. Waleed of ALPS Driving School. Following my initial lesson, Mr. Waleed contacted me to confirm my address and provide an overview of the day’s activities. During my first lesson, Mr. Waleed assessed my driving abilities and determined the number of lessons required. Based on my performance during the first lesson, he recommended five lessons.
In regards to Mr. Waleed’s lessons, I can confidently assert that they are meticulously tailored to assist students not only in passing their practical driving exam but also in developing essential safety driving skills. Each lesson was highly technical, providing detailed explanations of every driver’s actions and the underlying reasons for their actions. Mr. Waleed’s insightful approach ensured that every two-hour drive was engaging and informative.
Overall, my experience with Mr. Waleed has been highly positive. The investment in his services has proven to be well worth it, and the dedication he demonstrates to his students is truly exceptional.
10 June 2025
Unprompted review
Reply from Alps
Thank you for sharing such a positive review, it’s clear that Mr. Waleed and ALPS Driving School have provided you with an excellent learning experience.
We just wanted to let you know that this feedback has been left on the wrong company page.
That said, we're really pleased to hear about the high standard of driver training you received. It’s great to know that there are instructors out there helping to promote safe, confident driving. It certainly makes our job dealing with claims a lot easier!
Wishing you continued success and safe driving. :)
Very helpful walked through all steps…
Very helpful walked through all steps of what will happen next
11 June 2025
Reply from Alps
Thank you very much for your review, your feedback has been shared with Grace who you have been speaking with :)
Good team and good service
Good team and good service, has looked after me and has always been on time.
Very experienced!!
6 June 2025
Reply from Alps
Thank you for taking the time to leave feedback! Your review has been shared with Lucy K who you have been speaking with :)
Reply from Alps
Thank you for taking the time to leave a review.
I'm sorry to hear that your experience with us was disappointing. Following your feedback, I personally tried to call you to better understand what went wrong and to offer the opportunity for more constructive discussion. However, during our call, you advised that you did not know who we were and declined to speak further.
We always strive to learn from feedback even when it's negative and remain open to having a conversation should you wish to provide more detail at a later stage. Please don’t hesitate to get in touch directly if you would be open to discussing your concerns.
Reply from Alps
Thank you for your wonderful feedback! We have shared with Jonny who you spoke with yesterday! :)
Great response time
I appreciated the swift replies and eagerness to solve my problem as soon as possible. Many thanks to Sophie W and Leila A.
30 May 2025
Reply from Alps
Thank you for your kind feedback. I'm pleased to hear that you received swift and helpful support. I've shared your review with Leila and Sophie! :)
Positive experience
I’ve been dealing with Hannah at ALPS and wanted to say how helpful and responsive she’s been throughout. Clear, prompt and persistent (in a good way), she’s made the onboarding process smooth and professional. It’s been a positive experience so far.
29 May 2025
Unprompted review
Reply from Alps
Thank you for your wonderful feedback about Hannah! We’ve shared your kind words with her, and she’s delighted to know you had such a positive experience. We hope your great experience continues!
Incorrect documents
There was a slight blip on the system where the policies created were triplicated. Sophie reassured me that she was able to sort this at insurers end. Received amended documents within 30 mins.
29 May 2025
Reply from Alps
Thank you for your feedback! We are pleased to hear that Sophie was able to assist you! Your review has been shared with Sophie!
Swift reply and helpfuf
22 May 2025
Reply from Alps
Thank you for your review! We have shared your feedback with Chloe who you spoke with :)
Prompt contact made by Alps (Grace)
Prompt contact made by Alps (Grace). Grace was courteous, professional and reassuring. Grace gave me the feeling my claim would be well taken care of and that if I had any queries they would be welcome and dealt with in a helpful manner.
22 May 2025
Reply from Alps
Thank you for your feedback. We're pleased to hear that Grace provided courteous and professional support. Your review has been shared with Grace! :)
Cally Jepson Was very helpful and clear…
Cally Jepson Was very helpful and clear with delivering all the information I needed. Thank you.
21 May 2025
Reply from Alps
Thank you for your feedback. Your review has been shared with Cally. We're pleased to hear she was able to provide the information you needed clearly and effectively!
Clear and concise speaking makes…
Clear and concise speaking makes everything easy to understand, especially since this is my first incident like this. Thanks very much 🙏
14 May 2025
Reply from Alps
Thank you for your review. We understand how stressful it can be to experience an incident, so we're glad to hear that you found the claims process was easy to understand. We've shared your feedback with Cally, who was happy to assist you!
Reply from Alps
Thank you for your feedback, we're pleased to hear that you found the service helpful and professional! We have shared your review with Matt who you spoke with :)
Reply from Alps
Thank you for your feedback! We are pleased to hear we helped with your onboarding process, your review has been shared with Marissa who assisted you.
Reply from Alps
Thank you for your review! We are pleased to hear the new claims process was made easy! We have shared your feedback with Chloe who you spoke with :)
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