Alpine Dog Co. Reviews 

631
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of products, noting their robust construction and ability to withstand strong dogs. Many appreciate the top-tier craftsmanship, combined with an easy ordering process and fast delivery for personalized items. Customer service is frequently commended for being helpful, responsive, and providing personal attention when resolving issues. However, some customers noted issues with order accuracy, including incorrect customizations or missing items upon delivery. A few also reported challenges with post-purchase customer service responsiveness and specific leash quality concerns.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Quality

Customers consistently report high satisfaction with product quality, describing items as amazing, excellent,... See more

Order

People report positive experiences with order, highlighting seamless ordering, quick delivery, and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as amazing, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality and extremely durable products. I have a 100 lb malamute. The 2” martingale collar and tactical dog leash have been a game changer for walks and training. I never have to worry abo... See more

Rated 5 out of 5 stars

This is my third order from Alpine Dog Co. I’ve purchased 3 of the 2” collars and they’re all stunning, I’ve also purchased 2 of the tacti leashes & 1 terrain harness. All excellent quality. I will sa... See more

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

631 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(631)

206 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Shelf Customer Service!!

When I first received my order, there were a couple of errors with embroidery, one harness was the wrong size, and one leash was missing. I reached out to customer service and they not only responded to me within an HOUR of my email, but rectified the issue THE SAME DAY and had the replacement custom collar, patch, and missing leash sent express to me, with no cost to myself. I wasn't able to get a replacement harness in the proper size, as it was now out of stock (out of anyone's control at this point), but they sent me a return label and full refund for the wrong one. They placed me on a personal mailing list for when the proper size returns in stock or otherwise one becomes available. The responses were thoughtful and sincere--I truly felt valued not only as a customer, but as an individual. They also sent me a bonus slip lead as an apology for the trouble. One of the BEST experiences I have ever had with customer service. Fast, personable, and caring!! Thank you Alpine Dog Co.! I'll definitely be referring to others!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Ordered during their Boxing Day sales.
A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. The items I received are all great quality and look great on our girl.
It was so refreshing to receive personal customer service rather than just an email.

27 December 2025
Rated 5 out of 5 stars

10/10 Recommend!

I've gotten a total 4 collars from Alpine Dog Co. - all at different times. The quality and cost keeps me and the dogs coming back for more. Would highly recommend.

28 December 2025
Rated 5 out of 5 stars

Alpine Dog 5star

Been with the brand almost 5 years now since we got our pup. Amazing quality and customer service and great designs and customization options.

1 December 2025
Rated 5 out of 5 stars

The product is AMAZING

The product is AMAZING. We had a slight hiccup in the order but the owner graciously fixed it immediately. Will absolutely continue to do business with this amazing company

1 December 2025
Rated 5 out of 5 stars

My recent purchase of a 2" Alpine dog…

My recent purchase of a 2" Alpine dog collar looks great and is very well constructed, and a nice bonus my dog loves the tug toy that was included with the collar. Very happy with the purchase thinking a bout upgrading my dogs leash in the future.

3 December 2025

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