Alpine Dog Co. Reviews 

621
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and durability of the products, often noting they exceed expectations and are superior to other brands. Many appreciate the wide range of customization options and the sturdy construction, which is particularly beneficial for larger, active dogs. Reviewers frequently highlight the fast and efficient delivery, with many receiving their orders much sooner than anticipated. The customer service is also highly regarded for being responsive, helpful, and resolving issues quickly and effectively. However, some customers experienced issues with orders not matching their requests, missing items, or discrepancies in product sizing and color compared to online descriptions. A few also noted concerns about the quality of certain leashes or harnesses, and occasional delays in receiving complete orders or responses from customer service regarding exchanges.

What people talk about most

Product

People report positive experiences with products, consistently praising their high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as sturdy, durable, and... See more

Order

Customers had positive experiences with order, praising the seamless process, quick delivery, and excellent... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as amazing, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased three collars from Alpine Dogs in the last 5 years and will only get collars from them. The quality is always above expectations and outperforms any other collars I've purchased in t... See more

Rated 5 out of 5 stars

This is my third order from Alpine Dog Co. I’ve purchased 3 of the 2” collars and they’re all stunning, I’ve also purchased 2 of the tacti leashes & 1 terrain harness. All excellent quality. I will sa... See more

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(621)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love these collars!

Such phenomenal customer service, we purchased a collar a year or so ago and the hinges on the clasp started to randomly let go; contacted them and was sent a replacement collar so quickly! Highly recommend, such beautiful, well made collars and great customer service to back them up.

27 April 2026
Rated 2 out of 5 stars

Disappointed with mismatched colours and frayed leash.

The collar we received is excellent. The matching coloured leash is not the same colour. In addition, the slip leash we received does not appear to be the same quality or strength of the collar, and the line is frayed in several places. This is really disappointing.

7 May 2026
Rated 5 out of 5 stars

Great experience

Great experience, first time ordering from Alpine Dog Co. Website is user friendly, made the process easy thank you, Alpine Dog Co

29 April 2026
Rated 5 out of 5 stars

I absolutely LOVE this company

I absolutely LOVE this company! I’ve ordered a few collars and leashes from here and the quality is amazing! I have a very large dog and the tactical collars are perfect! I’m just waiting for more collars to come out in the luxe collars with gold clasps and I will order more!
Great service and fast delivery!

27 April 2026
Rated 1 out of 5 stars

Recently ordered a from here & didn’t…

Recently ordered a from here & didn’t get what I paid for , really a disappointment because I spent so much money on one collar & didn’t even get what I asked for or paid for. If it wasn’t possible to do it, it shouldn’t allow to do those modifications.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Look no further!

If you’re thinking about adding some Alpine gear to your collection, think no more! The strongest most reliable gear out no doubt! The best in the game, you won’t be disappointed. Great quality, fast service and great customer service. 100% all around

15 April 2026
Rated 5 out of 5 stars

AMAZINGLY FAST CUSTOMER SERVICE!

I reached out to customer service about a technical glitch with my order total and they didn't hesitate at all! They addressed and looked into the issue so quickly. Before I could even follow up with them and respond to their email. Customer service like that, understanding, efficient, resourceful, makes for lifetime and loyal customers! You now have one with me!

Also, the items I ordered turned out far better than I could have ever imagined or even expected. They are such great quality and design. The thorough attentiontion to detail and quality really shows. These items will definitely stand up to the test of time and to my 100LB European Doberman. They are absolutely gorgeous! Beautifully made! Stunning!

10/10 EXPERIENCE! 5 STARS!!

19 April 2026
Rated 5 out of 5 stars

Love everything about this brand

Love everything about this brand! Quality and style are amazing. Especially the personalized items. I got a collar with my bullmastiffs name on it and a matching leash. She looks so pretty and stylish on all her walks. 💕

3 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look