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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent customer service, describing interactions as professional, courteous, and helpful when issues arise. People often find the website easy to use for placing orders, and some are pleased with the quality of the products received, noting that items were exactly as pictured and well-designed. Several reviewers also highlight fast delivery times and express satisfaction with personalized items, with many intending to order again. Conversely, a small portion of people felt that the product quality was poor, with items not matching the advertised 3D appearance and instead being flat or blurry. Some customers also noted issues with packaging, leading to damaged products, and experienced very long delivery times, sometimes receiving items weeks after expected or not at all. There were also complaints about customer service being unhelpful or unresponsive regarding these issues, particularly concerning refunds or tracking information.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and appearance. Many reviewers express... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment as products often differ... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant delays and... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's professionalism,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered a "sewing notions" mug with my wife's name on it as it was depicted in 2D showing raised detail. When it arrived, I gave it directly to her unopened and said "Happy Birthday"! $35 Screenpri... See more

Rated 5 out of 5 stars

I was a bit skeptical after reading some of the reviews. However the product I ordered for my wannabe hair stylist niece when she graduates from high school a personalized salon style coffee mug was... See more

Rated 5 out of 5 stars

Great product which was customized with family name. This is the 1st time, I have purchased from AlmaGems. They are very communicative, professional and courteous. Their web site is easy to place an o... See more

Rated 5 out of 5 stars

I first saw the products of Almagems on a Facebook ad, and I investigated a little. The product I saw, AND purchased, is all about celebrating the strength and positive attributes of a person, and is... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Looks like it is in Australia till…

Looks like it is in Australia till after you pay then it comes up with USD SO THEN IT COSTS YOU MORE THEN YOU WOULD LIKE TO PAY I TRYED TO C CANCEL BUT CAN’T ASK FOR MY MONEY BACK AS I DON’T WANT TO PAY THAT MUCH NO REPLY SO I’M VERY DISAPPOINTED AND I’LL BE DOING NOTHING BUT PUTTING BAD REPORTS UP FROM NOW ON AND ANYONE ELSE IT HAS THE SAME TROUBLE SHOULD DO THE SAME. KEEP PUTTING THEM UP TILL THEY TAKE THEIR SITE DOWN OR GIVE US BACK OUR MONEY FOR FAULTS ADVERTISEMENT. .

28 April 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could give them negative…

I wish I could give them negative starts. I ordered a key holder for my anniversary the picture they showed had a nice train on it. And it looked like it had a nice shelf with four key rings. And spend almost $55 on it. When I received it in the mail, late. It was a cheap piece of plywood with a sticker on it. And then I on top of that, I have to put the hooks on myself. The quality was garbage and took them 3 weeks to send it from quote mainland china. I'm requested a refund and we'll see how that goes. 0/5 stars...

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Your Company is amazing

Your Company is amazing. I took a chance and you did not disappoint me. So happy you customized my order to my needs. My granddaughter loved the lighted compact mirror. This will be a keepsake she will keep after I am gone. I can’t thank you enough for responding to my needs so quickly.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Bgraduation teddy bear

The product (graduation teddy bear) was created and shipped promptly. It was perfect, bright and pretty. I was VERY pleased.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a cup and I was very…

I ordered a cup and I was very disappointed. The quality was like a dollar store cup and it had the image printed on it. Please make sure you know what you are ordering because they would not refund my money. Beware!!!!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased!

I ordered two items from this company, and was very pleased with the Items I received. They were delivered very quickly And packed Very well. I will definitely shop with this company again!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Ordered a necklace from them and it was great quality. Very pleased by it and my fiancée loves it. I emailed asking for updates on shipping as I was excited to get it and they responded within a day and was very nice and informative.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a mug for my daughter-in-law…

I ordered a mug for my daughter-in-law who is a hairstylist and owns her own company. The picture that is shown advertising the mug. It’s 2D printed, but it looks like it has raised bejeweled items on the cup. That is false. It doesn’t even sparkle. They depicted the cup in this pearly white background with Raised hairdresser scissors, blow dryer on the cup. That was false. All you’re getting is a printed mug. It’s a small cup to boot. How do I give this cheap looking mug to a woman who owns two salons. I would not order from this company. $37 for a regular small coffee cup with a printed design on it.. I should’ve known better. They wouldn’t work with me, offered me 20% on my next order, but I am not ordering anything from them.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Mothers Day present for my…


I ordered a Mothers Day present for my Daughter in Law. A personalized jewelry dish. The script is too small to read. I asked for a refund. I was told that they did their job and the most I could get back was 20% off next purchase. I cannot give her this gift. Do cannot get a refund. I would never order from this company.
Leslie Hawthorne

Thank you.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

The cup is beautiful

The cup is beautiful. exactly like the pictures. The name is clear letters. came in timely manner. There was an issue with my zip code, and alma gems customer serviced reached out via email. I appreciate the professionalism and the Quality of the product. I will be ordering more items soon 💎☕️☀️

14 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a mug for my hair stylist…

I ordered a mug for my hair stylist that had gems and 3d items in gold (chair, hair dryer, brush etc) along with a personalized name. The mug is horrible! it is a blurry design that was not 3D AT ALL! I paid 30 dollars for a mug that was not worth 2 dollars! Do NOT buy from these people they are scammers.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I'd give it less if possible

I'd give it less if possible. I'm a disabled veteran on a fixed income. I purchased a military key holder that was 3D with dimensions, and what looked like actual military garb for like a GI Joe or something. What I got was a picture what I thought I was getting on cardboard. When I reached out, they asked for pics, I'd send them, and I'd get the same message asking for pics, this happened numerous times, which made me know it was an automated response. After a few days of asking for a refund, they said they reviewed the purchase, and they are not refunding anything. This is a scam company, do not buy anything from them.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars!! Highly Recommend!!

My purchase and experience were first class. Their communication and tracking updates were fantastic. Purchased a barber sign and it is fantastic. Thank you so much for a great buying experience! Highly recommend!!!!!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Bracelet is Cheap

Didn’t answer emails quickly! My bracelet is very cheap looking and doesn’t fit right to show my son’s name and date of death!

It’s junk!

31 March 2026
Unprompted review

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