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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent customer service, describing interactions as professional, courteous, and helpful when issues arise. People often find the website easy to use for placing orders, and some are pleased with the quality of the products received, noting that items were exactly as pictured and well-designed. Several reviewers also highlight fast delivery times and express satisfaction with personalized items, with many intending to order again. Conversely, a small portion of people felt that the product quality was poor, with items not matching the advertised 3D appearance and instead being flat or blurry. Some customers also noted issues with packaging, leading to damaged products, and experienced very long delivery times, sometimes receiving items weeks after expected or not at all. There were also complaints about customer service being unhelpful or unresponsive regarding these issues, particularly concerning refunds or tracking information.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and appearance. Many reviewers express... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment as products often differ... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant delays and... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's professionalism,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered a "sewing notions" mug with my wife's name on it as it was depicted in 2D showing raised detail. When it arrived, I gave it directly to her unopened and said "Happy Birthday"! $35 Screenpri... See more

Rated 5 out of 5 stars

I was a bit skeptical after reading some of the reviews. However the product I ordered for my wannabe hair stylist niece when she graduates from high school a personalized salon style coffee mug was... See more

Rated 5 out of 5 stars

Great product which was customized with family name. This is the 1st time, I have purchased from AlmaGems. They are very communicative, professional and courteous. Their web site is easy to place an o... See more

Rated 5 out of 5 stars

I first saw the products of Almagems on a Facebook ad, and I investigated a little. The product I saw, AND purchased, is all about celebrating the strength and positive attributes of a person, and is... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

223 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

wrong name

Ihad purched 2 from mom and at the end it said love dad they both dont have a dad I am 80 i want them but the 2 i ordered are not what i got MAUREEN ARMSTRONG 4707 50 TH STREET UNIT 408 SYLVAN LAKE ALBERTA T4S 0G7 1403 864 8464 THEY ARE FROM MOM TO TERRY AND ANDY

17 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a phone case from them

I ordered a phone case from them . 1st off it looked nothing like the pictured in there ad. It’s literally a piece of paper printed with the design and glue onto a cheap clear case. Second I ordered for a iPhone 15 pro max and they sent me one for a regular iPhone . Way too small. Communication has been a complete joke and it will be the last 30 bucks they get from me for there junk. BUYER BEWARE !!!!

16 May 2026
Unprompted review
Rated 1 out of 5 stars

I placed two orders for Mother's Day

I placed two orders for Mother's Day. A monogrammed vase for my daughter and another for my D-I-L, neither arrived. Very disappointing that they did not receive their special gifts. Poor customer service as well. Only dealt by e-mail, no phone # provided in which to contact them. This all seems like a scam.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Most important, customer service! Almagems provides personalized products. I've purchased several items, each with specific design, working with the support staff. I received my orders quickly especially with the special requests. Each product has been of high quality, reasonably priced, with meaningful promotional discounts. They continue to exceed my high expectations.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

It’s not even a real figurine it’s garbage

It took a long time to get it, and it was just a picture that I made myself when I did the personalization on the site -it looks like it’s a clay figurine, but it’s not. It’s just a picture.
it’s a rip off don’t purchase their items.
This is the reason they have a strict return policies cause it’s garbage.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Music is My JOY🎶🎶

I love my new personalized phone case. I am a music person I sing in 2 choirs & love everything with music notes🎶I have gotten many compliments & have shared my wonderful experience with them. Thank you ❤️ 🎶❤️🎶

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with my experience…

Very disappointed with my experience ordering from Almagems. I ordered a personalized mug as a gift, waited over 10 days for delivery, and when it finally arrived, the personalization was completely wrong. The name printed on the mug was not even close to what I submitted in my order.

On top of that, the quality of the mug was far below what was advertised on their website. The images online appeared sharp, vibrant, and professionally done, while the actual product looked blurry and cheaply made. For the price paid, I expected much better quality control and customer service.

Although the company offered to send a replacement, they refused to issue a refund despite the clear error and disappointing product quality. Overall, this was a frustrating experience, and unfortunately I would not order from this company again.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered three hairstyling mugs 11oz…

I ordered three hairstyling mugs 11oz and yes, I am very disappointed. The mugs are not only smaller, but the print on the them are inconsistent to what appears on advertising. It looks like the imprinted with paper and cups actally displsys the cut off ( where the print spots) very poor quality. Not to mention i still haven't gotten my own mugs. ONLY two was sent. The only thing factual is the personalized names on mugs

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Buy

Do Not Buy! Worse customer service… I take that back… No Customer Service. Package was supposed to be delivered to Edmonton before May 7. No Tracking Information. No response to many queries. Went through Shop as I mistakenly thought it would be the safer route. They have washed their hands of it.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered and paid then my ordered…

I ordered and paid then my ordered disappeared and I can't find the order anywhere. $41.90 and that was just wasted for sure. I would never order from this company. I wanted to update my order and that is when it all disappeared then I tried to email them to cancel and received nothing. I can't even find the confirmation of my order or anuthing

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered April 25th for my daughters…

Ordered April 25th for my daughters first Mothers Day. Haven’t heard a word about when it will be delivered and it’s now the Friday before Mothers Day. Emails get me nowhere. Charged an international fee but website says located in Boulder Colorado. Thanks for ruining Mother’s Day. No response when asked for refund. -0 stars would be appropriate

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor Quality!

I ordered a custom flowerpot for my hair stylist. The print is so tiny and blurry and is barely legible. The quality is so poor that I can't even give it as a gift. I asked to return it for a refund. They will not let me return it. They sentvme a FAKE picture of it which looks perfect. HOWEVER, it is not the quality I received. BUYER BEWARE!

16 April 2026
Unprompted review
Rated 2 out of 5 stars

I ordered two items for Mother's Day…

I ordered two items for Mother's Day said they both were delivered!!! I only received one item!! I've sent numerous emails to refund my account and no response!! Will never order from this company again😠

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I would give them zero stars if possible. I ordered a Mother’s Day gift for my daughter in law and was advised it would take 5 business days, that was 2 weeks ago. When I tried to track the package I learned it was still in China with no expected delivery date. When contacted Alamgems offered no resolution. So unless you have weeks before you need the item don’t order from them.

7 May 2026
Unprompted review

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