All Weather Roofline 

From start to finish has been really good. From the sales person knocking on the door, to coming round and going through the options, person on the phone, the surveyor who came round to check what we wanted was possible to the windows and doors been put in has all been fab. In previous years when started looking into having our doors and windows done, not had a good experience and we put it off for a good few years, if anyone has had that experience I would recommend this company

0/10-awful , incapable of being professional and managing complaints. DO NOT USE THIS company

The first man from AWR, David Wilson, I think, was clear polite and instilled confidence. We agreed to have work done on the roof and gave a deposit of over £400. We expected to get a date for the work to be done. After 2 weeks we had no date and we wanted to confirm some details of the work to be done. I tried to ring the rather grumpy incommunicative surveyor who had inspected the property. After several failed attempts I e-mailed the company. A total of 7 communications went unanswered. We began to wonder if we had been scammed by a bogus company. After a month or so we were told that we could not cancel the order and would lose our deposit. We made it clear that we were prepared to accept this loss. Perhaps not surpringly, today, two months after making it clear that we no longer needed their services, the scaffolding company arrived to set up for the work to be done next week. At no point had we been given a date for the work to be done so this seemed to typify the company's dysfunctional internal communications. I wish the company no ill will but until they get their acto together they are best avoided.

Had a quote appointment booked for today, and it lasted less than 5 minutes before the guy was asked to leave.

As I work from home, but was stuck in a meeting I left my wife to look after this quote. She is technically savvy after dealing with the other collection of builders that have given us quotes on a "simple" fascia, Soffit and guttering job.

After asking to come in, the first thing he said to my wife was "We need to speak to your husband".

The reasoning apparently was that it needs to be a joint decision. A joint decision for what? A hard sale? Every other company has not been interested in coming into the house and just wanted to have a look at what the job was, what she wanted and confirming contact details for the quote.

After stating how ridiculous it is that a quote cannot be given to just one member of the household, the salesman just shrugged and saidthat "I dont make the rules" and continued to say that I would be required.

At this point he was asked to leave, and seemed to be annoyed that we had wasted his time.

In the planning of this "quote appointment" never was it mentioned that both of us would be required.

The door-to-door salesman, who knocked yesterday could have mentioned it.

The confirmation phone call confirming our details could have mentioned it.

In this household, we do make joint decisions, but are not going to be subject to a hard sale tactic which this feels like it was going to be.

I find your sales tactic completely unacceptable. The team came to measure everything, but after several conversations, I encountered a major obstacle. I was informed that you would not provide a quote unless my husband was present. This is utterly ridiculous. As the homeowner, it is outrageous that my request hinges on my husband's availability.

Consequently, we will not be engaging with your company. It is shocking that you still have such outdated policies, which undermine homeowners' ability to make their own decisions about their homes.

LS5966S.The fitters were very knowledgeable, friendly did a great job.The work was completed in the stated time and looks really good.Thanks for doing a brilliant job.

efficient and tidy!
I had windows and doors replaced. I had a planned schedule that had to change due to family emergency and they were very accommodating. When I was able to have the surveyer come to do the measurements, I had a phone call that afternoon to book in the fitting date which was only 3 weeks later. When the fitter came - Simon - he was so efficient and professional. Got on with the job. Didn't pfaff about. Happy to answer my questions. Was on site the minimum time he needed to be (because he just worked straight through) which meant the minimum disruption. It was a 2 day job - the second day he was all done by 2 pm. Total hard grafter! I have nothing but praise.

From the offset the company is brilliant from sales to install to finish installers great guys and then it fails we had a problem with a leak a remedial man came with a set of ladders and a sealant gun he would have noticed the issue being a professional but he felt it suffice to seal the gap this not resolve the issue upon inspection by myself it is clear the guttering has been cut short this now has to be resolved we are on holiday and hit a photo from our daughter showing a piece of facia in the garden the job has only been fitted several weeks a ten year guarantee is needed because I can’t see an end to this we had facials andsoffettsand guttering for 26 years needed updating this hasn’t lasted two minutes bad taste in my mouth

This company phoned me to organise a visit in order to quote for a full replacement and new windows/doors. I phoned this morning as no one turned up. I spoke to a man who apologised and asked to reschedule, I said I’d be happy to. He then asked me whether my husband would be attending the meeting. I said he wouldn’t but that I would be handling the renovation so it was unnecessary for him to attend. The man refused to have a meeting with just me and told me my husband needed to attend. When I expressed my confusion, he rudely replied ‘well I was about to explain’. He gave me some rubbish about about follow through being better with couples. I repeated that my husband would not be involved with the renovation decisions but he still refused to make an appointment without him. This funnily enough wasn’t mentioned by the woman who initially booked in this appointment. told him that I would therefore not be moving forward with them. To be honest his attitude on the phone was so unpleasant, I’m pleased I dodged a bullet with going any further.

Every aspect of AWR, from the quality and standard of their work to the customer service, is first rate. This is the second time I've used them, and, should I need any further work on my house in the future, theirs will be the first number I call.

Good communication from start to…
Good communication from start to finish, Excellent job, doors looks amazing. Very professional installation, Kenny did a very good job

Update 2 : It took a full 7 days before I was called by them again. Going forward I will review each interaction

Update: I have been assured that I will no longer be contacted. In a month or so if this looks to be the case I will fully edit my review to more positive if not I will amend again with the evidence of the conversations

I went with them for my fascias. I was really happy with the guy that came round to measure up. The scaffolding went up in a timely manner and down again the quality and finish was great..... So why 1 star?

Like so many others I keep getting calls. "Hi you recently wanted some Fascia, I know you might not want them now but in the future."

To which the first time I said "oh I have had them installed."

The second time was the same but I added, can you remove me from being called as it obviously wastes your time and mine.

The third time I was less impressed and said they are disturbing me at work. The guy got a bit sarcastic and said "if i say you will be removed, you will be"

Well he didn't. I have had close to 15 calls now and it is the same each time. Last time I said I would leave a negative review so here it is. It is such a shame as I would have recommended them to every one I know at the start but I won't now. I will actively tell them to dodge.

I know they will reply with "Please provide your details and we will sort it" based on the other review responses. But the fact they have to keep responding to the same issue and don't seem to be learning from it is a red flag. I will happily remove this review or update to 5* if they simply did what they said they were going to do.

From the very start with the knock on the door the sales person manners and how they was made the conversation alot easier and we wasnt thinking of having them done so soon even though it was on the to do list. Then the lady who im not sure if I can name but not sure if I can name, although id like too was very cormfating towards us had we just recieved some bad news. How she went about discussing everything with us and set up the plan very friendly polite service. Then the work being installed was as mess free as possible very smooth installation process. We are having more work done in the near future to complete the house fully. Very recommended already recommended to another family member. PCN number NG11679

I am sick to the back teeth of this company calling me countless times EVERY SINGLE DAY! I am not interested in your bloody windows and roofing. Your are harassing me day in day out for more than a year now. I am reporting your company to the police. I am sick to death of the constant calls! I am pregnant and waiting more important phone calls which I am missing due to you ringing in new numbers each time I block you! Then calling in no caller ID. Get the HINT! We don’t want your bloody business.

The whole process from quotation to fitting our new door was straightforward and professional. The fitter arrived at the stated time and both the quality of the door and his fitting of it was first class.

From contacting AWR for a quote, the sales representative was with me on the same day. The company is very professional and the quality of the product is second to none. We have had a replacement patio door and all windows replaced on the front and rear of the property. I am so pleased with AWR that I am having further work done by them.

From the day we received a quote for our front door and side panel the service has been exemplary. Luke the fitter arrived on time and did a fantastic installation he was polite and courteous at all times. Having been involved in the double glazing world a few years ago I new what a good job should look like and believe me this was a first class job. I would have no hesitation in recommending this company AWR.

So happy with the windows and doors they look amazing. Can’t praise enough the 2 lads that did the work. Shay and Brad. They are such hard workers and never stopped for a break. Very impressed with them.
Thank you for everything
Lorraine Willoughby
DN11415

The work was incredible and the windows and doors are fantastic also had the FSG done all in grey the fitters was incredible really good work amd very talkative love the work