AllPoints Foodservice Parts & Supplies Reviews 1,184

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Maybe looking up parts could improve a little such as if you want to look up Hobart dishwasher model starting with C the alphabet would pop up instead of having to scroll down several pages you could... See more

Company replied

Rated 4 out of 5 stars

Pricing is competitive. Your shipping packaging has improved over the past year. The number of characters allowed for the PO field is limiting. The PO we enter gets cut-off during shipping process.... See more

Rated 5 out of 5 stars

Very Satisfied Everyone we've dealt with has been helpful and responsive to our needs. We sometimes call at the last minute with an order requiring overnight shipment. They go above and beyond to ac... See more

Company replied

Rated 5 out of 5 stars

AllPoints has been our go to for commercial parts since 1998 ICS is who you were when we started doing business with you and you have improved over the years. Free shipping on Back orders is HUGE and... See more

Company replied

Company details

  1. Restaurant
  2. Food Products Supplier
  3. Kitchen Supply Store

Information provided by various external sources

As the leader in replacement parts, AllPoints makes the job of finding replacement parts quick and easy. AllPoints combines the most complete inventory of Non-OEM parts, the simplicity of identifying hard to find parts, and easy access to OEM parts. One call. One click. One source.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Accuracy parts

Accuracy parts, and fast shipping.

24 March 2023
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Thank you for your review. We love to hear that our customers are receiving the parts they need as quickly as possible!

Rated 5 out of 5 stars
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Hi Kerwin, thank you for your review. AllPoints strives to provide 1st class Customer Service.

Rated 5 out of 5 stars

easy ordering

easy ordering, quick delivery

24 March 2023
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.

Rated 5 out of 5 stars

This company is great with providing…

This company is great with providing competative pricing and getting parts shipped out same day. Very happy with our account at this time.

24 March 2023
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Hi Brandi, thank you for your review. AllPoints strives to have all the parts our customers need and at a competitive price.

Rated 5 out of 5 stars

Easy to use

Easy to use, Great prices, Fast Delivery, great company

25 February 2023
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Reply from AllPoints Foodservice Parts & Supplies

Hi Tim - thank you for your review! AllPoints wants to be there for all of your kitchen replacement part needs

Rated 5 out of 5 stars

I placed the order on line and they had…

I placed the order on line and they had everything in stock. I had the parts in two days.

26 February 2023
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.

Rated 2 out of 5 stars

you cant talk to anybody to share…

you cant talk to anybody to share information my account rep has never ever pick up ph when i call the company you bought ics they new the bussness leah is my go to person she knows more than anyone in your company she work at ics the ony reason i buy from you is next day delevery and leah .

24 February 2023
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Reply from AllPoints Foodservice Parts & Supplies

Hi Fred, we’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you and have assigned Leah as your Account Specialist. If there is anything else we can do, please reach out and let us know.

Rated 2 out of 5 stars

Fast delivery and great prices

Fast delivery and great prices. Good job 👍🏻

28 January 2023
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Good afternoon. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.

Rated 2 out of 5 stars

-- Some of their after market products…

-- Some of their after market products repeatedly fail in less than 90 days, and they don't remove them from the catalog, nor do they replace them with an item that works .... See item #34-1661. Long track history of failure of the undersized wire and the lose non-soldered crimp that connects wire to element. Plus the glue that holds ceramic ends to glass tubes usually fails before installation can even be completed. We repeatedly told customer service about this and they do nothing. Need to hire a quality control person, who can do something.

1 November 2022
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Reply from AllPoints Foodservice Parts & Supplies

Thank you Doug for your review and we do apologize for this issues you have had with item 34-1661. We have sent this on to our product team and they are looking into this. If you have any further concerns or issues please do not hesitate to reach out to us.

Rated 5 out of 5 stars

Great place to find commercial…

Great place to find commercial equipment parts.

30 December 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Thank you Jonathan for your great review. We strive to have the parts our customers need when they need them.

Rated 1 out of 5 stars

Ordered the 28th

Ordered the 28th, label created the 29th, given to the carrier the 30th.

28 November 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Kenny, we do apologize for the 1 day delay. As you know from working here for years, the day after Thanksgiving is one of our busiest days of the year and we did not get your order out on the 28th. We did verify with UPS, and this order shipped 11/29/22. Thank you.

Rated 5 out of 5 stars

Always easy to find parts on there…

Always easy to find parts on there website.

1 December 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Thank you for the positive feedback! Offering the most complete inventory of replacement parts in the country allows us to provide you with the high performance parts you need at a better value. We appreciate your business.

Rated 5 out of 5 stars

Great pricing and awesome customer…

Great pricing and awesome customer service. When I call, they help me as much as they can. My favorite place to get my parts without any hustle.

2 December 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Hi Roberto, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.

Rated 5 out of 5 stars

Perfect

Perfect! Like this supplier house

9 November 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.

Rated 5 out of 5 stars

Best in the business

Allpoints is a valued partner in my small business. I only have gratitude for their consistently excellent service.

26 October 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Hi John, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!

Rated 5 out of 5 stars

Great experience

6 October 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.

Rated 5 out of 5 stars

AllPoints has always had great service

AllPoints has always had great service. I will continue to use them in the future.

29 September 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

We appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.

Rated 2 out of 5 stars

I gave a two star review because you…

I gave a two star review because you have an option to enter a credit card number in my account. Even though all the fields are there it won't accept my card information.
Then a rep said i would have to call it in but WHY have the option if it doesn't work? Such a waste of time.

11 September 2022
AllPoints Foodservice Parts & Supplies logo

Reply from AllPoints Foodservice Parts & Supplies

Hi Jim, we’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service.

Rated 1 out of 5 stars

They tried to have me arrested.

Last night I ordered a part through a business associates accounts that I have used from time to time because he often picked things for me in Mt Holly. (Online account has my personal email account since he is old school and dosent use the computer. ) When I went to pick it up today, I was told by Tom at the counter (who I have known for years) that apparently he had an argument with your company and his account is no longer active.) ok, so I replaced the order under my account. I was then notified that the police were called beucase I wasn’t allowed there, even though Tom told your HR guy that I was a completely different guy / different company. Then the police arrived and your HR person apparently told them I was not being sold anything under any account. (Very embarrassing) . I spent another 30 minutes on the phone with Greg in customer service trying to get this resolved when I got home only to find my account was suspended too.

20 August 2022
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