We made our second visit to Finney Meadows today to see Alan who made us feel very welcome. He gave us a brief tour to the plot we were interested in, explaining everything in great detail. We... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We called in without making an appointment and were made very welcome by Alan. We explained what we were interested in and how much our budget was. Alan showed us different options and invited us... See more
Company replied
Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more
Company replied
A lovely site Development, nicely planned and feeling spacious. The properties we viewed are high spec and finished to a high standard. Rachel who showed around the development and properties was very... See more
Company replied
Company details
Written by the company
Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
Allison Homes
Written by the company
- A homebuilder you can trust
- We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.
BUILT FOR LIFE
Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.
Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys.
Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible.
As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.
Contact info
Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, United Kingdom
- 01778 391550
- groupmarketing@allison-group.com
- allison-homes.co.uk
4.7
Excellent
661 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rob - very professional
Rob came to fix a couple of issues. He was polite and professional and all issues were resolved to a high standard.
10 December 2025
Unprompted review
Reply from Allison Homes
Hi Alice,
Thank you for your kind feedback! We’re pleased to hear Rob resolved the issues promptly and to a high standard, while providing polite and professional service.
We’ll be sure to pass on your comments - they’ll be appreciated.
- Allison Homes team
it would be no stars but you can't give…
it would be no stars but you can't give that. The sales team just don't want to sell you a house. We have put in a complaint to customer services and you get a reply then it just stops. This is probably the worst expierience from a house builder we've ever encounterd and this is before you buy a house so hate to think what it would be like when you have. So many unanswered emails go by and when you do get an occasional reply they clearly haven't read your email and one of their excuses was we are sorry your email must have got deleated by mistake !!!
We have now asked our complaint to be escalated to a director and ask for details who to write to but as yet some 3 weeks or more have past and still no reply (again) it seems like the sales team are clearly not in a buiness to sell you a house.
1 October 2025
Unprompted review
Reply from Allison Homes
Dear Jurgen,
I’ve been following your Trustpilot feedback and the responses from my team, and I wanted to respond personally as I’m concerned by the frustrations you’ve raised.
At Allison Homes, we genuinely care about how people experience our brand. We are proud to be a 5-star homebuilder, with 94.9% of our homeowners reporting satisfaction last year, but that doesn’t mean we dismiss or ignore criticism, particularly when someone has taken the time to share detailed feedback.
From the correspondence, I understand that you haven’t purchased a home from us. That suggests either we haven’t met your expectations, or that our communications have not landed in the way they were intended. Either way, that’s something I’d like to better understand.
If you would be willing, I’d welcome the opportunity to speak with you personally. Honest feedback is vital to improving how we operate, and your perspective would be valuable. Please feel free to contact me directly if you’re open to a conversation.
Kind regards,
John Anderson
Group Chief Executive, Allison Homes Limited
01778 391550
I was moving house and needed a last…
I was moving house and needed a last minute completion certificate and MCS for my solar panels. Both Ryan and Tareema saved the day! Very efficient and helpful.
18 December 2025
Unprompted review
Reply from Allison Homes
Hello Shona,
Thank you for your kind feedback! We’re delighted to hear Ryan and Tareena were able to help at short notice and make the process smooth for you.
We’ll be sure to pass on your thanks - they’ll be pleased to know they made a difference.
- Allison Homes team
This was our second visit to the site.
This was our second visit to the site.
The Sales Lady was again very helpful,knowledgeable and patient while we viewed a couple of properties.
Thank you.
13 December 2025
Unprompted review
Reply from Allison Homes
Hello Steve,
Thank you for your kind feedback! We’re so pleased to hear that on your second visit, our sales team continued to provide helpful, knowledgeable, and patient support while you viewed the properties.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
- Allison Homes team
Our experience with Courtney Goodwin…
Our experience with Courtney Goodwin and Paula @ customer service has been FANTASTIC. They are always cheery helpful and very efficient. We cannot thank them enough for all of their help, they are both a credit to Allison Homes.
9 December 2025
Unprompted review
Reply from Allison Homes
Hello Stephen,
Thank you for your wonderful review! We’re so pleased to hear Courtney and Paula have made such a positive impact with their cheerful, helpful, and efficient support.
We’ll be sure to share your kind words with them both - they’ll be delighted to know how much their help has meant to you.
- Allison Homes team
Lovely!!
Lovely!!! Sophie is impeccable at her job!
Unfortunately the house were desiring wasn’t available at this time and the one we viewed we didn’t need our needs
Thanks Sophie
6 December 2025
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear Sophie made such a positive impression - she’ll be so pleased to know her support was appreciated.
We’re sorry the available homes didn’t quite meet your needs this time, but we hope to welcome you back in the future when something more suitable becomes available.
- Allison Homes team
I would like to give 5 stars to…
I would like to give 5 stars to Allison’s group sales team and staff. They provided very clear advice throughout the process and offered excellent service from start to finish. They were patient, professional, and always ready to help with any questions. I truly appreciate their support and guidance. Highly recommended!”
6 December 2025
Unprompted review
Reply from Allison Homes
Hi Saman,
Thank you for your fantastic review! We’re delighted to hear that our sales team provided clear advice, excellent service, and patient support throughout your home-buying journey.
Your kind words mean a great deal to us, and we’re thrilled to know you’d highly recommend Allison Homes.
- Allison Homes team
Make sure your customer Service person is Trenna … she makes things happen
My experience with Treena @ customer service has been FANTASTIC… she is always cheery … she always calls back & is very knowledgeable & extremely helpful… I cannot thank her enough for all of her help … she is an absolute credit to Allison Homes
5 December 2025
Unprompted review
Reply from Allison Homes
Hi George,
Thank you for your fantastic review! We’re delighted to hear how much you’ve appreciated Treena’s support - her cheerfulness, reliability, and willingness to go the extra mile truly make a difference.
We’ll be sure to pass on your wonderful feedback, she’ll be thrilled to know how much her help has meant to you.
- Allison Homes team
Rob from CX Team
Had Rob from CX Team come to do my final snags after coming to the end of my 2 yr warranty. All work done to a good standard and advice on future care!
2 December 2025
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear Rob was able to complete your final snags to a high standard and provide helpful advice as you move beyond your warranty period.
We’ll be sure to pass on your kind words - he’ll be so pleased.
- Allison Homes team
We will be reserving a plot! Thanks Jackie
We will be reserving a plot with Allison Homes all thanks to Jackie and her wonderful service! Despite me having a long list of boxes to tick for my perfect first home, Jackie went above and beyond to make it doable for me and my partner! We couldn’t be more grateful to be working with her to purchase our first home!
29 November 2025
Unprompted review
Reply from Allison Homes
Hello Shayla,
Thank you for your review! We’re delighted to hear Jackie has made such a positive difference in your journey to finding your first home. It’s wonderful to know she went above and beyond to help you meet all your requirements and feel confident in reserving your plot.
We’ll be sure to share your lovely feedback with her - she’ll be thrilled to know how much her support means to you both.
- Allison Homes team
Fantastic service!
We moved in early October and the entire team were very supportive and offered as much help as they could.
Any snags were quickly addressed, and a very friendly and pleasant experience buying our first home.
Couldn't recommend enough! A big thank you to Richard, Chloe and Rachel for their dedicated and amazing support!
1 December 2025
Unprompted review
Reply from Allison Homes
Hello Tom,
Thank you for your wonderful review, and congratulations on your new home! We’re so pleased to hear your move in October went smoothly and that the team were supportive throughout your first-home journey.
It’s fantastic to know any snags were resolved quickly and that Richard, Chloe, and Rachel helped make the experience friendly and reassuring from start to finish. We’ll be sure to pass on your kind words - they’ll be delighted!
- Allison Homes team
Anabelle was fantastic in explaining…
Anabelle was fantastic in explaining everything to me regarding their development and what I was interested in. However I can’t buy it at this time as the value is beyond my budget.
Thanks Anabelle for connecting me to Mortgage Advisor too!
30 November 2025
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re so pleased to hear Annabelle was able to clearly explain everything about the development and support you with the information you needed - including connecting you with a mortgage advisor.
We’re sorry to hear the timing isn’t quite right for you at the moment, but we truly appreciate your visit and hope we may be able to welcome you back in the future.
- Allison Homes team
Angie was amazing from start to finish
Angie was amazing from start to finish, we can’t thank her enough for all the support she gave us, from first seeing the property to moving in day! She was always at the end of the phone and reassured us through the stressful bits of the purchase, she went above and beyond and we could not of done it without her, thank you Angie!
Once moved in, Paula has been so lovely and friendly and although we still have outstanding snags, I have full trust in Paula that she will sort these, she is always at the end of the phone and very friendly. All the other Allison staff members that we have met throughout our journey have been extremely professional, helpful and friendly. Would definitely recommend Allison homes.
26 September 2025
Unprompted review
Reply from Allison Homes
Hi Sam,
Thank you so much for your wonderful review! We’re delighted to hear Angie supported you so brilliantly from your very first viewing right through to moving-in day - it’s fantastic to know she helped make the process feel so much easier and more reassuring during the stressful moments.
We’re also pleased to hear Paula has been friendly and supportive since you moved in. Thank you for your trust - we’ll be sure to share your kind words with her and the wider team.
- Allison Homes team
Outstanding customer care!
Thank you to Val for all her help at the development. She went above and beyond in all aspects of customer service and is an exemplary member of the Allison Homes Team.
28 November 2025
Unprompted review
Reply from Allison Homes
Hello Stephen,
Thank you for your wonderful feedback! We’re so pleased to hear Val went above and beyond to support you and that her customer service made such a positive impression.
We’ll be sure to share your kind words with her - she’ll be delighted to know she made a difference.
- Allison Homes team
Helpful and informative
I went to the sales office in Kings Meadow last week for some information as I’m thinking of moving into the area. Sean was very helpful and informative, answered my questions fully, explained the timescales - and even allowed my friend to steal his pen!
When my own house sells I will certainly return to talk to Sean to check availability.
20 November 2025
Unprompted review
Reply from Allison Homes
Hello Pamela,
Thank you for your lovely review! We’re so pleased to hear Sean made such a helpful and informative impression during your visit to Kings Meadow!
It’s great to know you received all the clarity you needed on timescales and next steps. We’ll be sure to pass on your kind words to Sean.
We look forward to welcoming you back once your home sells and helping you explore your options.
- Allison Homes team
Heartfelt Thank You to Annabelle
We recently had a viewing appointment with Annabelle from Allison Homes, and we wanted to share our appreciation for the wonderful experience she provided.
Even though we eventually chose a different property, we genuinely felt the need to acknowledge her approach. She was incredibly warm, friendly, and professional throughout the viewing. The way she explained everything made us feel completely at ease — it honestly felt like we were talking to a cousin in our own family.
Her ability to connect, guide, and make us comfortable truly stood out. Annabelle is a fantastic representative for Allison Homes, and we wanted to convey our heartfelt thanks for her time and support.
21 November 2025
Unprompted review
Reply from Allison Homes
Hello Shankar,
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that Annabelle made your viewing experience so warm, reassuring, and enjoyable - it’s wonderful to know her friendly, professional approach helped you feel completely at ease.
Even though you chose a different property in the end, we truly appreciate your kind words and the recognition you’ve given her. We’ll be sure to pass your thanks on to Annabelle - she’ll be thrilled to know the positive impact she made.
- Allison Homes team
Rachel and Sean at the Grantham's…
Rachel and Sean at the Grantham's Manthorpe chase development were friendly and informative. We were not pushed into buying anything and everything was explained in detail. We did not purchase a home but we were made to feel welcome and our requirements understood. Thank you.
18 November 2025
Unprompted review
Reply from Allison Homes
Hello Kirk,
Thank you for your kind review! We’re delighted to hear that Rachel and Sean made you feel so welcome at Manthorpe Chase, taking the time to understand your needs and providing clear, informative guidance without any pressure.
Even though you didn’t purchase on this occasion, we truly appreciate your visit and your feedback - and we hope to welcome you back in the future.
- Allison Homes team
Richard and Chloe couldn’t have done…
Richard and Chloe couldn’t have done more to make moving in and settling down any easier. Phone calls and home visits to ensure everything was ok several times. This is my 4th new build and this is the best service I’ve received.
1 August 2025
Unprompted review
Reply from Allison Homes
Hello Richard,
Thank you for your fantastic review! We’re delighted to hear Richard and Chloe made your move-in experience so smooth and welcoming, with regular check-ins to ensure everything was just right.
It’s wonderful to know this has been your best new-build experience yet - we’ll be sure to pass on your kind words to them both.
- Connor
Everyone should be like Rob!
Rob was fantastic and friendly! Really polite and professional. He came and fixed a handful of jobs to a high standard with the utmost respect to me and my property! After numerous problems with other companies rob came and made good of their mistakes! It was reassuring to have a decent workman come out!
13 November 2025
Unprompted review
Reply from Allison Homes
Hello Candice,
Thank you for your lovely feedback! We’re so pleased to hear how fantastic your experience with Rob was. His friendly, professional approach and the care he takes in his work are things we’re very proud of, and it’s great to know he was able to put things right for you.
We’ll be sure to pass on your kind words - he’ll be delighted to hear them.
- Connor
Disappointed and shocking at times. Let down badly.
OK until you have bought and completed and unless you notice anything within a week or so at snagging customer care are a nightmare to get things done and won't address issues or resolve and just blame house buyer on a lot of issues. Initially started well but avoid where possible. Have to chase constantly and still after two years awaiting things and no response after weeks and small things take months to get done. Feel totally let down as they sold me my property and misled me with information at time and have not kept to that and not warned so would not have bought the plot had known. No protection for buyers once they have got their money. Allison homes used to have a good reputation. Dreamed of a new Allison home but have found experience very disappointing and stressful unfortunately although some people you deal with are nice and helpful but have been let down drastically. On plus side nice house styles and seem to be built well although prices seem inflated to market averages.
As for your response Customer Care can't be bothered to speak to me or get back to me after many emails chasing weeks after promises. With regards other problems stated wanted lengthy email with concerns rather than a conversation which knew would come to nothing so total waste of my time.
11 November 2025
Unprompted review
Reply from Allison Homes
Dear Elaine,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with your new Allison home and our customer service has not met your expectations. We understand how disappointing and stressful it can be when issues take longer than expected to resolve, and we sincerely apologise for the inconvenience this has caused.
At Allison Homes, we are committed to delivering quality homes and providing a positive experience for all our customers - not just before completion but throughout the aftercare process as well. It’s clear from your comments that we’ve fallen short of your expectations in this instance, and we take your concerns seriously.
I understand that the Customer Experience team are already in contact with you and will continue to liaise with you.
- Allison Homes team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.