Allison Homes Reviews 

661
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, often going above and beyond to assist them. Many highlight the excellent customer service, noting team members are knowledgeable, attentive, and provide clear communication, contributing to a smooth, efficient process where issues are promptly addressed and high build quality is observed. However, some customers experienced poor customer service, describing it as unresponsive or unhelpful, and a few also reported significant property quality issues, including numerous defects and snags requiring extensive follow-up.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and... See more

Service

People report positive experiences with service, with many reviewers highlighting the team's attentiveness,... See more

Location

Consumers find location to be positive, with many expressing satisfaction with their new homes in various... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the exceptional build quality, high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made our second visit to Finney Meadows today to see Alan who made us feel very welcome. He gave us a brief tour to the plot we were interested in, explaining everything in great detail. We... See more

Company replied

Rated 5 out of 5 stars

We called in without making an appointment and were made very welcome by Alan. We explained what we were interested in and how much our budget was. Alan showed us different options and invited us... See more

Company replied

Rated 5 out of 5 stars

Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more

Company replied

Rated 5 out of 5 stars

A lovely site Development, nicely planned and feeling spacious. The properties we viewed are high spec and finished to a high standard. Rachel who showed around the development and properties was very... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.

Allison Homes

Written by the company

A homebuilder you can trust
We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.

BUILT FOR LIFE

Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.

Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys. Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible. As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(661)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

rox was very helpful and informative

25 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello,

Thank you for your kind feedback! We’re so pleased to hear Roxy was helpful and informative during your visit.

We’ll be sure to pass on your comments - they’ll be much appreciated.

- Allison Homes team

Rated 5 out of 5 stars

Manthorpe Chase

My partner and I went to view the homes at Manthorpe Chase and had a wonderful experience with Rachel. She was kind, welcoming, and genuinely did everything she could to help us find a place we could truly call home.
I would highly recommend Rachel. She was never pushy, always understanding, and gave us all the time we needed. She made the whole experience feel personal, which is exactly how it should feel when you’re buying a house.
We’ve viewed several new-build developments and met many sales executives, but Rachel is by far the best we’ve dealt with.

16 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hi Nikole,

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience at Manthorpe Chase and that Rachel made you feel so welcome and supported throughout your visit.

It’s fantastic to know her genuine, patient, and personal approach stood out and helped make the experience feel just right. We’ll be sure to pass on your kind words to Rachel, she’ll be absolutely thrilled.

- Allison Homes team

Rated 5 out of 5 stars

A nice home and good after service

We have been in our new home at Fernwood for almost 8 months. During that time we have had some minor snags. We have 2 small items that are being dealt with. Apart from that all of our other issues have been dealt with in a timely and satisfactory manner. Our thanks to our main contact, Tareena, and the various contractors who have all been very helpful.

22 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello,

Thank you for your kind feedback! We’re pleased to hear you’ve been enjoying your home at Fernwood and that any snagging issues have been handled in a timely and satisfactory way.

It’s great to know Tareena and the wider team have been helpful throughout - we’ll be sure to pass on your thanks to them and the contractors involved.

- Allison Homes team

Rated 5 out of 5 stars

First visit to Wootton Grange

Visited Wootton grange on the 12th January and was greeted by Tanya C who was very welcoming and friendly, she helped us by answering all our questions.

We are now very excited for our next chapter.

12 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Mark,

Thank you for your lovely review! We’re delighted to hear Tanya made you feel so welcome during your first visit to Wootton Grange and was able to answer all your questions.

It’s wonderful to know you’re excited for this next chapter - we look forward to supporting you every step of the way.

- Allison Homes team

Rated 5 out of 5 stars

Great welcome by two very approachable…

Great welcome by two very approachable ladies

17 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hi there,

Thank you for your kind feedback! We’re delighted to hear you received such a great welcome from the team at Cranbrook Grange and found them so approachable.

- Allison Homes team

Rated 5 out of 5 stars

Fantastic customer service

We recently completed our purchase with Allison Homes at their Beaufort Gardens Estate, and the entire experience has been outstanding. The team on the ground have been absolutely marvellous.

Throughout the buying process, Angie went above and beyond to answer our queries, always prioritising our needs and making the process as seamless as possible. Her level of customer care is truly faultless.

Grant, the site manager, was equally exceptional. He consistently went out of his way to ensure the standards delivered were of the highest quality and continued to do so even after we had moved in.

We couldn’t be more thankful to have dealt with such a dedicated team throughout the process and couldn’t recommend them highly enough.

19 December 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Connor,

Thank you for your wonderful review! We’re delighted to hear your experience at Beaufort Gardens has been so positive and that the on-site team made such a strong impression throughout your journey.

It’s fantastic to know Angie’s support and customer care helped make the buying process seamless, and that Grant continued to uphold high standards even after you moved in. We’ll be sure to pass on your kind words to them both - they’ll be thrilled to hear this feedback.

- Allison Homes team

Rated 5 out of 5 stars

I cannot thank Kaya enough

I cannot thank Kaya enough. She has sorted all my fixtures and fittings and been so professional but caring. I am delighted to have purchased on this lovely estate with such great customer service.

17 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hi Sally,

Thank you for your lovely review! We’re so pleased to hear Kaya supported you so well, taking care of your fixtures and fittings with such a professional and caring approach.

It’s wonderful to hear you’re delighted with your new home and the customer service you’ve received. We’ll be sure to pass on your kind words to Kaya.

- Allison Homes team

Rated 5 out of 5 stars

Amazing customer experience

Absolutely fantastic customer experience and very accommodating with both Tanya and Sophie in Wootton Grange for the process of everything surrounding our buying house process. Absolutely loved all of this. Thank you

16 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Jake,

Thank you for your fantastic review! We’re delighted to hear you had such a positive and accommodating experience with Tanya and Sophie at Wootton Grange throughout your home-buying journey.

It’s wonderful to know you loved the whole process - we’ll be sure to pass on your kind words to them both.

- Allison Homes team

Rated 5 out of 5 stars

Absolutely excellent service from…

Absolutely excellent service from Allison Homes and especially Tanya C who has been outstanding from the start. Nothing was ever too much of a problem when needing help and advice. Tanya helped us every step of the way with great communication throughout. We received a highly professional service from Tanya and are very grateful for this. A big thank you to Tanya and the rest of the team who have all been brilliant throughout 😊

13 January 2026
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your wonderful review! We’re delighted to hear Tanya provided such outstanding support from start to finish, always on hand with helpful advice and clear communication.

It’s fantastic to know the whole team helped make your experience such a positive one. We’ll be sure to pass on your kind words to Tanya and everyone involved - they’ll be thrilled!

- Allison Homes team

Rated 5 out of 5 stars

Very happy with the service we have and…

Very happy with the service we have and are receiving from Tareena.
Always happy to help and very quick responses.

15 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Denise,

Thank you for your kind feedback! We’re so pleased to hear you’re happy with the service from Tareena and that her quick, helpful responses have made a positive difference.

We’ll be sure to pass on your lovely comments - she’ll be delighted!

- Allison Homes team

Rated 5 out of 5 stars

Darren & Emma

Myself and my wife Emma moved into our new home a week after getting married in September.
Although issues through the process and since moving in…..I just wanted to say a huge thank you to Courtney Goodwin and Laura Newton for everything they have been doing and done over the past few months. Nothing has been to much and they have been fantastic with going above and behind. A mention for Kevin who came to the house last week to sort a few snag issues and went above and beyond and to Gage for always being on hand to help!
Thank you again for continuing to help look after us.

13 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Darren,

Thank you for taking the time to share your experience, and congratulations on your marriage and new home - what an exciting time for you both.

We’re really pleased to hear Courtney and Laura have supported you so well throughout the process, and that Kevin and Gage have also gone the extra mile to help resolve any snagging issues. Your kind words will mean a great deal to them, and we’ll be sure to pass them on.

We’re always looking to improve, so if there’s anything more we could do to turn your experience into a 5-star one, we’d really welcome your feedback. Please don’t hesitate to let us know.

- Allison Homes team

Rated 5 out of 5 stars

Warm welcome

We didn’t have an appt but were warmly welcomed. Explained our situation and was given lots of information about the homes, plots and site. Shown around the show homes and was given some fabulous knowledge about the best plots for our family situation. Lovely homes just need to sell ours now!

10 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Claire,

Thank you for your lovely review! We’re so pleased to hear you were warmly welcomed and given helpful information about the homes, plots, and development, even without an appointment.

It’s great to know the team could guide you towards the best options for your family - we’ll keep our fingers crossed for a smooth sale and hope to welcome you back soon!

- Allison Homes team

Rated 5 out of 5 stars

Took the time to show me round

Despite being in the middle of a meeting the Sales representative took the trouble to spend time with me and to show me round the show home.

8 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hi Tiffany,

Thank you for your kind feedback! We’re delighted to hear our sales representative took the time to welcome you and show you around the show home, even during a busy period.

- Allison Homes team

Rated 5 out of 5 stars

Sophie was a great help in answering…

Sophie was a great help in answering our question, she understood what we were look for in our new home

9 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Arnold,

Thank you for your kind feedback! We’re so pleased to hear Sophie was able to answer your questions and understand exactly what you were looking for in your new home.

We’ll be sure to pass on your lovely comments - she’ll be delighted!

- Allison Homes team

Rated 5 out of 5 stars

Treena is such a lovely helpful person

Treena is such a lovely helpful person, is always friendly. Nothing is too much trouble and she keeps you informed at all times

6 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Paula,

Thank you for your kind review! We’re so pleased to hear Tareena has been such a friendly and helpful support, keeping you well informed and always going the extra mile.

We’ll be sure to pass on your lovely feedback - she’ll be delighted!

- Allison Homes team

Rated 5 out of 5 stars

Smooth and supportive experience as first time buyers

We have had a wonderful experience buying our first home with Allison Homes, at Venus Fields.
As newbies to this, it comes with a lot of apprehension and a feeling that you might be taken advantage of or miss something important through lack of knowledge but Kaya was and still is such a wonderful support. We had a very speedy move from a rental into our beautiful new home, right before Christmas, and I think it surprised everyone we told. No-one thought it could be done in 26 days from first viewing a home to getting the keys, and I know it is quite an exception but Kaya and Charlotte were always on hand to help us through the process and keep everyone working hard to get us into our forever home for Christmas! Kaya is extremely innovative and progressive in her approach and she guided us to use AI to help us write emails and check contracts etc. This made the process so much smoother and quicker for us and was a brilliant way for us as FTBs to feel confident in learning the lingo and the process of buying a home.
The house itself is beautiful - it’s finished to a high standard, is an excellent size and we love the location. Being a smaller development than some others we’d looked at, was a huge appeal and Needham Market is a lovely market town.
We couldn’t be happier with the whole process so far and would highly recommend Allison Homes and the wonderful staff at Venus Fields.

19 December 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Helen,

Thank you for your lovely review and congratulations on your first home at Venus Fields! We’re delighted to hear Kaya and Charlotte supported you so well throughout the process and helped make your move before Christmas such a positive experience.

It’s great to know you’re happy with your new home, the quality, and the location. We’ll be sure to pass on your kind words to the team.

- Allison Homes team

Rated 5 out of 5 stars

Jackie is always helpful

Jackie is always helpful. She directed me to the mortgage brokers instantly and she is always willing to answer questions.

3 January 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hi Tatenda,

Thank you for your feedback! We’re so pleased to hear Jackie has been so helpful, quickly connecting you with our mortgage brokers and always being on hand to answer your questions.

We’ll be sure to pass on your lovely comments!

- Allison Homes team

Rated 5 out of 5 stars

Recently purchased our first home…

Recently purchased our first home through roxy at frampton Gate, she has been excellent all the way from start to finish, helped us through the whole process even when we were clueless lol, highly recommend!

12 December 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hi Charlie,

Thank you for your lovely review and congratulations on your first home! We’re delighted to hear Roxy supported you so well throughout the process and helped make everything feel clear and manageable along the way.

We’ll be sure to pass on your kind words - she’ll be thrilled to know she made such a positive difference.

- Allison Homes team

Rated 5 out of 5 stars

Home buying the right way

They say that moving house is one of the most stressful things on your lifetime but can honestly say buying my house with Allison Homes has been brilliant. Sales executives Val and Josh have guided me through the process of choosing the right home to suit my needs and had all the patience in the world in assisting me with my choices. Although Josh originally did the reservation, Val has taken over through to completion and been there to help through it all. Yes there’s been some minor issues but no matter what you mentioned have been all planned to put right and had the reassurance from Site Manager Gage that everything’s ok. It’s nice to know that ‘me’ as a customer feels listened too. Nothing was ever too much bother - they must have got sick of me keep coming down to the sales office !!!

15 December 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Thomas,

Thank you so much for your wonderful review! We’re delighted to hear your home-buying journey with Allison Homes has been such a positive experience and that Val and Josh supported you with patience, care, and guidance every step of the way.

It’s great to know Val continued that support through to completion and that Gage helped reassure you along the way. Making sure our customers feel listened to and supported is incredibly important to us, so it’s lovely to hear that came through.

We’ll be sure to pass on your kind words to the whole team - they’ll be delighted!

- Allison Homes team

Rated 5 out of 5 stars

Lovely staff

Throughout a long and frustrating period due to a leak in my bathroom, Tareena has been incredibly helpful organising all the work and keeping me updated. A big shout out to Rob, also who has been equally helpful and taken a lot of time getting to the bottom of the issue and finally resolving it!

22 December 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Charlotte,

Thank you for sharing your feedback. We’re sorry you experienced a frustrating issue, but we’re really pleased to hear Tareena kept you well supported and informed throughout, and that Rob took the time needed to get to the root of the problem and resolve it.

We’ll be sure to pass on your kind words to them both - they’ll be delighted to know their efforts made a difference.

- Allison Homes team

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