I used this service back in 2017 for my family. The results I received were surprising, but there was also no detail as to how the noted allergies would effect us. Did not know my son was 100% allerg... See more
Company replied
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Review summary
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Reviews shaping this summary
Check whether your order is digital or whether you'll be sent a kit. I was waiting for a kit to be posted after being told one will be sent to me only to find out I was to send in my brown sample in a... See more
Company replied
Jordan was extremely helpful on explaining to me how the samples worked and what to do for sending them back to be tested. I was eagerly awaiting a kit to be sent out as I hadn’t read through the proc... See more
Company replied
Cameron was helpful in pointing out that there was an online component that was not too clear to me. It would have helped if you sent a follow up email to purchasers if they haven't returned the test... See more
Company replied
Company details
About Allergy Test
Written by the company
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsContact info
870 N. Miramar Avenue, 32903, United States
- info@allergytest.co
- allergytest.co
4.2
Great
808 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used the live chat today & dealt with…
I used the live chat today & dealt with a very helpful & kind person called Terry. Terry was very efficient at resolving my issue. People like Terry make it very easy to deal with resolving queries etc. Based on the efficiency of Terry in customer services I would definitely use this company again & recommend it to others 😊
19 June 2025
Unprompted review
Reply from Allergy Test
Thank you for taking the time to share your lovely feedback!
We’re so pleased to hear that Terry was able to assist you efficiently and kindly. It’s always wonderful to hear when a member of our team makes a real difference to someone’s experience. We’ll be sure to pass your kind words on to Terry—they’ll be thrilled to know they made a positive impact.
Your recommendation means a lot to us, and we’re delighted to know you’d choose us again in the future.
Warm regards,
Customer service team
Exceptional service
Shawn was exceptionally helpful today resolving my issue
Excellent service
17 June 2025
Unprompted review
Reply from Allergy Test
Thank you so much for your kind feedback!
We’re thrilled to hear that Shawn was exceptionally helpful in resolving your issue. Providing excellent service is always our goal, and we’re glad to know your experience reflected that.
We’ll be sure to pass your appreciation on to Shawn!
Warm regards,
Customer Service Team
Great online chat with Shawn.
Great online chat with Shawn.
I was worried about transferring the hair sample from 4 nights in the toilet paper to a sealed plastic bag. Shawn was very helpful and fast on his help.
16 June 2025
Unprompted review
Reply from Allergy Test
Thank you for your feedback!
We’re so glad to hear that Shawn was able to put your mind at ease and assist you quickly. We understand that the sample process can sometimes raise questions, so it’s great to know Shawn was there to help with clarity and reassurance.
We’ll make sure your kind words are passed along to him!
Warm regards,
Customer Service Team
Reply from Allergy Test
Thank you for your feedback!
We’re so pleased to hear that Shawn was able to assist you quickly. Providing fast, helpful support is exactly what we aim for, and we’re glad your experience reflected that.
Best regards,
Customer Service Team
Helpful
Kai was very helpful and responded quickly to my question.
I can now move forward with my test for intolerence.
thank you Kai
15 June 2025
Unprompted review
Reply from Allergy Test
Hi Kelly,
Thank you for your feedback. We're pleased to hear that Kai was helpful and responded quickly to your question. We're glad you're now able to move forward with your intolerance test, and we're here if you need any further support.
Customer Service Team,
Allergy Test.
The customer service is 100% amazing
The customer service is 100% amazing! Jordan has understand my concern straight away and helped my to change my order. Thanks Jordan!
15 June 2025
Unprompted review
Reply from Allergy Test
Hi Maria,
Thank you for your kind feedback! We're thrilled to hear that Jordan quickly understood your concern and was able to assist with your order change. We’ll be sure to pass along your appreciation. If you need anything else, we're always here to help.
Customer Service Team,
Allergy Test.
Great service from Jordan
Great service from Jordan today on the chat - I did have to chase the company regarding receiving my sample and then the results being sent. I was literally on chat with Jordan 2 minutes and the results were in my inbox. Very efficient
14 June 2025
Unprompted review
Reply from Allergy Test
Hi Louise,
Thank you for your feedback. We're sorry to hear you had to follow up regarding your sample and results, but we're very glad Jordan was able to resolve everything so quickly for you. We’ll be sure to pass along your kind words, and we're here if you need any further assistance.
Customer Service Team.
Allergy Test.
Reviews for this company are useless
I used their live chat to have a question answered, which it was. No problems there. But then I was urged to post a review on her service on trust pilot. I'm giving a poor review for that. I've had a look at trust pilot. all you can see is innumerable positive reviews for their CHAT RESPONSE. Not for their product. Not for them actually providing the service they are being paid to do.
I have to admit to thinking they are encouraging the useless reviews on how they answer questions to hide the honest reviews on the actual product.
14 June 2025
Unprompted review
Reply from Allergy Test
Hello,
Thank you for your honest feedback. We're sorry to hear you felt pressured to leave a review and appreciate you bringing this to our attention. While we do invite customers to share their experience, it’s never our intention to overshadow genuine product feedback or influence reviews unfairly. We value all types of input—positive or critical—as it helps us improve both our service and the quality of our testing.
If you have specific concerns about the product or your experience, we would truly welcome the opportunity to address them directly. Please don’t hesitate to reach out to our support team.
Customer Service Team,
Allergy Team.
Great experience
Terry was great at helping me find the test I was looking g for and answering my questions.
12 June 2025
Unprompted review
Reply from Allergy Test
Hi Calinda,
Thank you for your feedback. We're glad to hear that Terry was able to help you find the right test and answer your questions. We appreciate your kind words and are always here if you need further assistance.
Customer Service Team,
Allergy Test.
Shawn was super helpful in answering…
Shawn was super helpful in answering all of my questions about placing my order for each of my family members. Plus I didn’t even wait more than a few seconds to start my live chat. Thanks Shawn you were great.
10 June 2025
Unprompted review
Reply from Allergy Test
Hi Lisa,
Thank you for your wonderful feedback. We're delighted to hear that Shawn provided prompt and helpful assistance with your family orders. We’ll be sure to pass on your kind words. If you need any further support, please don’t hesitate to reach out.
Customer Service Team,
Allergy Test.
Not good. Possible scam. Do not order if outside the USA
Not good. Could be a scam. I paid for a test and it never arrived. The contact phone number on their site is invalid. The link for Live Chat opens another company webpage trying to sell me chat software.
Updating my review. Allergy Test replied to my Trustpilot review, stating that there was nothing wrong with the Live Chat link or the phone number. Unfortunately, I am unable to attach a screenshot of the page that opens when I click their Live Chat link/button. It opens this page: livechat dot com . This page is belongs to the company that makes the Live Chat software, trying to sell their product, which has nothing to do with Allergy Test.
Their phone number, 1800 816 057, doesn't work; it appears to be a USA number, so it will not work outside the USA.
My advice to you is, if you are living and ordering from outside the USA, be prepared to lose your money.
10 June 2025
Unprompted review
Reply from Allergy Test
We’re very sorry to hear about your experience and understand how frustrating this must be.
We want to reassure you that we are a genuine company, and we take all customer concerns seriously. We’ve tested our website and can confirm that the LiveChat button is working correctly. It can be accessed via our homepage, product pages, and the Contact Us page. Additionally, the phone number listed on our site is valid. We are unsure how you got to a page trying to sell you software.
Could you please try accessing the LiveChat again via our homepage? If you’re still having trouble, please email us directly at info@allergytest.com, and we’ll get back to you as soon as possible to resolve this.
Update: I've requested order information from Trust Pilot. Can you please update this so I can get back to you and resolve the query you have. I also would like to understand where you are clicking to get Livechat software information.
Kind regards,
Customer Service Team.
I got the family pack allergy test as a…
I got the family pack allergy test as a gift for someone and they haven't been able to complete it yet, but Shawn was very helpful in finding my order number for me to send the information in!
9 June 2025
Unprompted review
Reply from Allergy Test
Hello Miranda,
Thank you for your feedback. We're glad to hear that Shawn was helpful in locating your order number and assisting you with the next steps. We hope the recipient finds the test useful when they complete it. If you need any further assistance, please feel free to reach out.
Customer Service Team,
Allergy Test.
Shawn did great
7 June 2025
Unprompted review
Reply from Allergy Test
Hello,
Thank you for your feedback. We're delighted to hear that Shawn did a great job assisting you. We’ll be sure to share your kind words with him—it's always encouraging to hear when our team makes a positive impact.
Brian,
Allergy Test.
Terry 24/7 live chat
Terry was super quick to keep me updated on my order and just waiting on the order
5 June 2025
Unprompted review
Reply from Allergy Test
Hi,
Thank you for your feedback. We're pleased to hear that Terry kept you promptly updated on your order. We appreciate your patience as you wait for it to arrive, and if you need anything in the meantime, please don’t hesitate to get in touch.
Brian,
Allergy Test.
Emily was so very helpful and helped us…
Emily was so very helpful and helped us resolve our problem!
25 May 2025
Unprompted review
Reply from Allergy Test
Thank you for your kind words! We’re thrilled Emily could assist you and resolve the issue. If you need anything else, don’t hesitate to reach out to our 24/7 live chat team.
Kind regards,
Customer Service Team
I couldn't access the forms to submit…
I couldn't access the forms to submit the samples. Jesse on chat was super helpful and got it all sorted for me. Very happy 😊
24 May 2025
Unprompted review
Reply from Allergy Test
Thank you for sharing your experience! We’re so glad Jesse could help get everything sorted quickly for you. If you need any further assistance, our 24/7 live chat team is always here to help.
Kind regards,
Customer Service Team
I purchased the kit and it never arrived
24 March 2025
Reply from Allergy Test
Hi,
Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase.
If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test.
Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion.
Best regards,
Customer Service Team
Emily was super helpful and answered…
Emily was super helpful and answered all of my questions quickly and efficiently!
22 May 2025
Unprompted review
Reply from Allergy Test
Thank you for your feedback! We’re glad Emily was able to assist you quickly and efficiently. If you have any more questions, feel free to contact our 24/7 live chat team anytime.
Kind regards,
Customer Service Team
Return Customer
I used this service back in 2017 for my family. The results I received were surprising, but there was also no detail as to how the noted allergies would effect us. Did not know my son was 100% allergic to oats (he's been eating them all his life without any issues). Would love to see some comprehensive details as to how one would know they have these types of allergies and how they'd affect te body.
Trying this again to see if there have been changes. Also hoping to find answers as to why I keep getting headaches daily (and have done for years)/
21 May 2025
Unprompted review
Reply from Allergy Test
Thank you for sharing your experience — it’s really valuable to hear from someone who’s used our service previously.
We appreciate your honest feedback. It’s important to clarify that our test is not an allergy test, and it does not diagnose allergies in the medical sense. Instead, it looks at sensitivities and intolerances, which are different. While allergies involve an immune system response and can be severe, sensitivities tend to be more subtle and related to how the body processes certain items — they may cause discomfort or long-term wellness effects, but not always immediate symptoms.
In cases like your son’s with oats, it’s possible for someone to have a mild or developing sensitivity without experiencing obvious symptoms. These results are best viewed as a guide to help identify possible imbalances or stressors, not as a substitute for professional medical advice.
We’re continuously working to improve the detail and clarity of the results, and your feedback about the need for more explanation is noted. We’re also glad to hear you’re giving the test another try, and we hope it offers more useful insights this time around — especially in regard to your ongoing headaches.
If you’d like further help interpreting your results or have any other questions, please don’t hesitate to reach out to our 24/7 customer support team.
Warm regards,
Customer Service Team
Live Chat with Terry
I used the live chat to follow up on an order, and with Terry’s help all was sorted!
20 May 2025
Unprompted review
Reply from Allergy Test
Thank you for your feedback! We’re glad to hear Terry was able to assist you quickly and get everything sorted. If you need any further help, our live chat team is available 24/7.
Best regards,
Customer Service Team
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