Allchinabuy Reviews 214

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and politeness of the staff who are always willing to resolve issues quickly. Many people appreciate the fast response times and the overall efficiency of the service, making their experience smooth and easy. Reviewers often describe the company as the best agent, noting the affordability of shipping lines and the overall great system. However, some customers also noted issues with delivery service, experiencing long waits for updates or parcels being stuck without movement for extended periods. A few other people also felt that customer support responses could be slow, or that their issues, such as lost packages, were not handled effectively.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and kindness.... See more

Service

People report positive experiences with service, often highlighting the politeness, helpfulness, and kindness... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and reliable... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast shipping, quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more

Rated 5 out of 5 stars

Fast, quick delivery, best customer service and most importantly affordable prices. If youre looking for a shopping agent out there, dont hesitate to go for all china buy, the best agent there possibl... See more

Rated 5 out of 5 stars

Got in touch with the support team for more information on shipping and was greeted by an extremely helpful agent. Full process explained and left with no worries for shipping process


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

214 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I bought 2 shoes my package got lost no…

I bought 2 shoes my package got lost no problem ill apply for a refund, my local post depot confirmed on email that my package was lost i said this to the after sales team on acb they are consistently trying to say that the investigation is on progress but there are no updates for 2 months im extremely dissapointed.
No refund is in sight

27 September 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We understand that international investigations usually take some time. Please try contacting care@allchinabuy.com
, and we will do our best to escalate and verify the status of your parcel.

Rated 3 out of 5 stars

I was wrong

Edit: didn't actually clone my card, someone else did and used it here. Apologies

21 September 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you for your update and clarification. We appreciate your honesty and are glad the issue has been resolved. If you’d like to give us an opportunity, please feel free to contact us at care@allchinabuy.com
We look forward to serving you even better in the future!

Rated 5 out of 5 stars

Reliable service with helpful support

I had a good experience with AllChinaBuy. My parcel was delivered to the warehouse and the team was always responsive when I had questions. The support was patient and helped me clarify the tracking situation. Communication was clear, and I appreciate their assistance. I’ll continue using their service.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Platform Ive Ever Used

Fast, quick delivery, best customer service and most importantly affordable prices. If youre looking for a shopping agent out there, dont hesitate to go for all china buy, the best agent there possibly is!!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, handler my concern and was dealt within a fast manner, would 100% recommend one of most reliable shipping agents out there!

13 September 2025
Unprompted review

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