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Allchinabuy Reviews 218

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TrustScore 4 out of 5

4.2

Import Export Company
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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that the staff is helpful, friendly, and quick to resolve issues. Many people appreciate the fast response times and the overall efficiency of the service, often describing it as easy to use and reliable. However, some customers also noted issues with delivery services, including delayed or lost parcels and a lack of tracking updates. A few people mentioned dissatisfaction with the handling of these shipping problems, feeling that their concerns were not adequately addressed or that resolutions took too long.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the team's fast response... See more

Staff

Consumers find staff to be positive. Many reviewers praise the online service workers, warehouse staff, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, polite, and helpful... See more

Response time

People report positive experiences with response times. Many customers praise the customer service team for... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Company details

  1. Import Export Company

Contact info

4.2

Great

TrustScore 4 out of 5

218 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

always late

This is the second time my parcel has been either late or had no tracking information. Last time, it went 25 days with no information, and I didn’t think much of it—I thought maybe it was because of the holidays. But now it has happened again. It has been 16 days and the parcel still hasn’t left China yet. The supposed delivery time was 12–15 days. What kind of customer service is this, AllChinaBuy?

My order nummber is CM116853260DE

7 January 2026
Unprompted review
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Reply from Allchinabuy

Dear friend, sorry for keeping you waiting. Due to the recent increase in packages, most logistics providers have experienced certain delays in logistics transportation. We are very sorry for the bad experience this may have caused you.

Meanwhile, we've verified that your package has completed customs clearance in the clearing country and is currently on its way to your country. You can track the package updates on https://www.17track.net/en. We hope you'll receive the package as soon as possible. If you have any questions, feel free to contact our online customer service.

Rated 5 out of 5 stars

5* customer service

Got in touch with the support team for more information on shipping and was greeted by an extremely helpful agent. Full process explained and left with no worries for shipping process

30 October 2025
Unprompted review

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