All About Audrey Reviews 

244
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting the beautiful materials and unique designs that often exceed expectations. Many people also appreciate the fast delivery service and the thoughtful, attractive packaging, which adds to the overall positive experience. However, some customers also noted issues with order fulfillment, including missing items or significant delays in receiving their purchases. A few other people also felt that customer service was sometimes lacking in communication or responsiveness. Conversely, a small portion of people felt very satisfied with the customer service, highlighting helpful and proactive support in resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the flattering designs,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing satisfaction with their... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, the customer service team at All about Audrey are first class. As I was buying online I wanted some information about sizing etc. I had a great indepth response from the team, who were so h... See more

Rated 5 out of 5 stars

Great selection of clothes - I wanted something for a 70s themed birthday party and I was spoilt for choice. Service from All About Audrey was first class, although Evri kept me waiting for a few days... See more

Rated 5 out of 5 stars

There wrap around top that I bought fitted really well, it was beautifully made, quite unusual. It arrived in a light weight tote bag, made of similar material. I am very pleased with my purchase, hig... See more

Rated 5 out of 5 stars

Have ordered twice now and am very pleased with the skirt and top I received. They are good quality and I love the originality of the designs. Updates are good after purchase although I wish Evri wo... See more


Company details

  1. Vintage Clothing Store

Written by the company

All About Audrey is a vintage and bohemian fashion brand, based in Brighton's North Laine. We have some of the most beautiful bohemian and vintage clothing Brighton has to offer - mostly from the 60s and 70s - and we absolutely love Indian prints. A lot of our boho dresses, tops, and skirts are made using vintage fabrics. Most of our handmade pieces are totally unique! Audrey lived a nomadic lifestyle in her early years, travelling around the world working in clubs and bars, and selling handmade jewellery on tourist beaches. She has always loved to collect beautiful pieces of bohemian clothing and accessories - particularly the original Phool and Adini dresses. Her designs are inspired by 1970s fashion houses such as Thea Porter and Biba. Her obsession with wildflowers and free flowing dresses with big bishop sleeves is shown in her designs - particularly the peasant, prairie and smock dresses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(244)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Have ordered from AAA once before and…

Have ordered from AAA once before and followed the sizing criteria advice on the website, however I couldn't even get the dress on it was so tiny. But I loved the dress. When the special offer was on I ordered again, as I felt this made up for the return postage that I had had to pay and the faff of sorting it out last time. (no prepared returns bag or postage). I sized up as the last time it was so tiny, only this time the dress was enormous and is no good either. Again same returns cost and faff and also been informed I am subject to a further 5% charge as I ordered after a certain date?! I know it's a small company and I really wanted to support it, the dresses are beautiful but I won't order again due to returns process and the disparity in sizing

30 September 2024
Rated 5 out of 5 stars

What a company!

What a company!!

I ordered a stunning bell sleeve top (very stevie knicks vibes ✌️) for my 40th festival birthday. Ordered on a bank holiday and I knew it wouldn’t arrive in time.

So I called the company and explained the situation and if possible could it be delivered to the cottage where I was staying that weekend…. And the top had arrived even before I did!!! So my big birthday bash was a sucess for me. Thank you. Will be ordering again 100% #itsthelittlethings 🩷

29 August 2024
Rated 5 out of 5 stars

Truly lovely, wearable, comfortable, eclectic AND practical clothing

I am so so beyond pleased with my purchases from this shop. I was pleasantly surprised by the quality and comfort of the fabric. The shapes of the wrap top and dress I got are SO flattering. I haven’t been feeling my best lately and to put something on and feel immediately … pretty? was just really delightful and exactly what i needed. The items are well made and well designed. I’m able to wear them and express the fairy princess vibe I’m after while still feeling very put together and not at all like i’m wearing a costume- which is such an delicate balance! This clothing really is approachable and practical without sacrificing any of its whimsical charm. I have two more orders on the way and can’t wait to get them ❤️

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly customer focused

I shop regularly both online and at the brighton shop. I have some very beautiful silk skirts and dresses. Yes they are made from recycled sari so there is the occasional hard to see snag or mark but nothing major and imo to be expected and always pointed out on the description. Dom goes out of her way to ensure you are happy with your purchase and gives good friendly email response. I've only returned an item once, and there was no quibble.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Wow what can I say! Not only am I in possession of the most beautiful red wrap top but the customer service I received from the all about Audrey team was beyond outstanding! Dom was so helpful and went above and beyond to ensure I received the top i'd ordered in the correct size on time for an event. I also had a lovely and engaging email exchange too that made me feel valued as a customer. I work in customer service and can honestly say it's this type interaction that the bigger more corporate companies lack. I can't wait to order more!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous clothes and great customer…

Fabulous clothes and great customer service. I have purchased a number of items from AllAboutAudrey, all unique and with vibrant colours and have had many compliments while wearing them. Also recently when an item I ordered was not up to required quality the team contacted me quickly and arranged a full refund.

25 June 2024
Rated 5 out of 5 stars

Beautiful, comfortable, flattering clothing

I just adore my dresses from All About Audrey; they're so comfortable, flattering and I get loads of compliments wearing them.
The Peacock Primrose dress is my favourite style and perfect for summer as it is light and airy without being seethrough! It's also great for those of us with larger busts.
It's always good to support small, independent businesses in a move away from fast fashion.

26 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look