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Alivemoment Reviews 

5,820
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,394 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its ability to bring old photos to life, transforming memories into vivid and engaging experiences. Many find the quality of restored and animated images to be very high, often exceeding expectations. People appreciate the intuitive user experience, highlighting the ease of signing up and navigating features, with quick rendering. However, some people were dissatisfied with certain product outcomes, noting that not all converted images look realistic or accurately represent facial features. Reviewers also expressed concerns regarding payment and subscription practices, mentioning unexpected charges, difficulty canceling, and issues with coin and credit system clarity.

What people talk about most

Product

Consumers find the product to be positive, with many expressing delight in its ability to bring old photos... See more

User experience

Users describe positive interactions with user experience, finding the app incredibly easy to use and... See more

Quality

People report positive experiences with quality, often praising the amazing results and how easy the tool is... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting billing discrepancies and... See more

Subscription

Customers express significant dissatisfaction with the subscription process, frequently reporting unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different t... See more

Company replied

Rated 4 out of 5 stars

Not all photos look like the person in the photo you submit. It’s nice to see the photos in motion (like a Harry Potter) scene. Customer service isn’t the best. It’s like the photos... See more

Company replied

Rated 4 out of 5 stars

Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio

Company replied

Rated 4 out of 5 stars

Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more

Company replied


Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(5,820)

5,416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flowers Blooming with Mom =D

The flower blooming live action does work well with my Mom's photo. It definitely looks like her.

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jane,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 5 out of 5 stars

Family History Come Alive

Love this program that makes my family history come alive for me! Sometimes the clean up is a bit much but for the most part the enhancements are right on the money! My great uncle died in the Battle of the Somme in 1916 at 26 and I cried to when I was able to see him smile! What a precious gift! I love being able to see images of my ancestors clearly and the verification I see in my children and grandchildren's faces!

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Sherri,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

AVOID

AVOID. AVOID. AVOID.

This is an absolute SCAM!!! Do not enter any of your card details into their app.

The site is so full of glitches. You will never get hold of anyone to complain or refund the money they steal.

The way they sell coins to use the service is designed to confuse you. I accidentally bought £375 worth as I clicked on one method of paying and nothing happened , then another and nothing happened. But they took over £375 from my account, without confirming the amount and I ended up with over a thousand coins. I contacted them immediately to request a refund and no reply. I sent another message via there chat feature and nothing back. I felt physically sick. A few days later I used the app and couldn’t log in. When I finally managed to log in to my account via their website all those coins were gone. I asked again for a refund. No answer. I followed their instructions to cancel subscription in Apple Pay. And two months after I cancelled my subscription they took a further £34 and then £74 from my account. I contacted my bank and it tells me they are still taking money as a subscription - so they have not cancelled it. No one ever answers emails. I’ve had to cancel my debit card and change my bank card to get rid of them. Absolute crooks. I can’t believe they’re being promoted on Instagram.

AVOID AVOID AVOID.

And ‘Amelie’ their ‘customer service’ bot replies to my review on here saying she’s ‘sorry for the issues I’m having’ and asks me to get in contact. But ‘Amelie,’ that address you’ve quoted in your reply does not do anything. I have sent you so many messages that way and never a reply. This is a SCAM!! People watch out. Do not give them your bank details. They have taken £500 uk pounds from me.

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Luke,

We’re very sorry to hear about your experience and understand your frustration regarding the charges, cancellation issues, and difficulty contacting support. This is not the experience we want for our users.

We regret the problems you described and would like the opportunity to review your account and investigate the charges and subscription status. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 4 out of 5 stars

Amazing program.

Amazing program.
A fire destroyed all my late wife's photos but one.

Now I have a brilliant memory of her.
Thank you so much.

21 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jim,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

Things are going from bad to worse now.

Following the reply from Alivemoment, I used the
https: //alivemoment .com /contact
address and as before, I am taken to a message page, where you enter the details of your reasons for contacting…. However, now I am getting an error message saying there is no user with my email address. Which is odd, because I am logged in to my account!

Things are going from bad to worse now.

22 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Barry,

We’re very sorry to hear that the issue persists and understand how frustrating this situation must be. We apologize for the difficulties you experienced when trying to contact us, especially when your email address appears to be recognized within your account.

This is not the experience we want for our users. Please contact us via https://alivemoment.com/contact with your account details so we can investigate the issue with your account access and assist you further.

Kind regards,
Amelie

Rated 1 out of 5 stars

This website is a criminal Enterprise…

This website is a criminal Enterprise to defraud you of your money. They will not give you credits that you pay for and whatever credits you end up with they will take the next day. They randomly arbitrarily take money from your account without any credits or Reason to take the money they just take it.

19 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello RWZ,

We’re very sorry to hear about your experience and understand your frustration regarding the charges and credit issues you described. This is not the experience we want for our users.

We regret that you experienced problems with credits, account charges, and account management. We would like the opportunity to review your case and investigate the concerns you have raised.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

Best app I’ve tried thus far…

Best app I’ve tried thus far when it comes to bringing old photos back to life. Very impressed.

21 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Payton,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

I was wondering what this is all about

I was wondering what this is all about, but when I went through the pictures and videos, it makes me feel alive again, life is beautiful. Truly there are moments in life. I love this.

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Grace,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

Good

Good, easy to use ,one of the best ai photos and videos generation

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Celzuk,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 4 out of 5 stars

An amazing app

An amazing app. The picture restore worked perfectly. The movement video is a little off but still very cool

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Lydia,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

When they get it right...

When they get it right, it's amazing! I would say 8/10 times they just nail it. wow!

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Steve,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 3 out of 5 stars

Some photos turn out well some do not

Some photos turn out well some do not. Choose your photo carefully!

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Peggy,

Thank you for your feedback. We’re glad to hear that some of your photos turned out well, and we appreciate your honest comments about the results.

Photo quality, lighting, and image clarity can all affect the final outcome, and we continue working to improve consistency across different types of images. Thank you for sharing your experience with us.

Kind regards,
Amelie

Rated 4 out of 5 stars

I wish this one had a bit more movement…

I wish this one had a bit more movement for the 10 seconds I chose. It's maybe my 6th photo so far. Enjoying the site!

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Ash,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

great tool

great tool, i liked it!

18 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Johanne,

Thank you for your kind feedback – much appreciated!

Best wishes,
Amelie

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